Please help. Does anyone know the settings for IMAP for Outlook 2010. The exchange (see below) I had with the Comcast Chat Rep is just silly.
Mary: My Issue: I just converted my email account from POP3 to IMAP via your xfinity Beta program. Now that my account is converted, I am trying to get all the proper IMAP settings for Outlook 2010.
Priscilla: Hello Mary, Thank you for contacting Comcast Live Chat Support. My name is Priscilla. Please give me one moment to review your information.
Priscilla: Good day Mary.
Priscilla: Mary, unfortunately Comcast does not support Imap as of this moment.
Priscilla: We can only support Pop3 email.
Mary: Yes, you do, I just converted to IMAP via your Beta Program. My account has been converted.
Priscilla: What is the site of this Beta Program please.
Mary: In your forum, people were asking about IMAP support. One of your techs posted a link where you could go to convert your account to IMAP as part of the xfinity Beta program.
Priscilla: Can I have the link of the forum please.
Mary: Here it is
Mary: »[E-mail] Need IMAP (such as Windows 8 users)?
Priscilla: Thank you.
Priscilla: Please give me 3-4 minutes to check on this
Priscilla: I am afraid this is not a Comcast Forum? Can you please double check?
Mary: The person who posted the link is Jason Livingood who works at your corporate office in Philadelphia.
Mary: If you click on the link he posted in the forum, it will take you to the comcast xfinity site to register for the program.
Priscilla: Okay, I will check on our tools again for this Xfinity Connect Beta program
Mary: FYI - I am currently getting my IMAP email via the new mail client in Windows 8. However, I want to get my email in Outlook but for some reason this is failing.
Mary: So I am able to connect and get mail, just not via Outlook.
Priscilla: I check on the agreement, and it says here that the trial will start February 27th.
Priscilla: Is there anything else I can help you with today?
Mary: Yes, I would like to get this resolved. Is there someone I can talk to who is responsible for supporting this beta program?
Priscilla: Once this is ready for use, we will send you an email for the settings.
Priscilla: We support the email issues and settings here in chat.
Priscilla: But at this time, the beta program was not launched yet.
Priscilla: You need to wait until February 27th for this.
Priscilla: At that time, we can already assist you with the set up.
Mary: How can you say that? I was given a link on your site and you went and converted my account based on that agreement. I cannot return to POP3 now.
Priscilla: It is on the Agreement Mary.
Priscilla: It says there that the Trial will begin on or around February 27th.
Mary: Then why was my account converted now instead of Feb 27th?
Priscilla: But on the agreement, it says there that you can use this around February 27
Priscilla: Even if you have downloaded it, that will not be functional yet.
Mary: I am completely confused.
Mary: I had POP3 that worked in Outlook. The agreement said it would start Feb 27 but I was not told my account would be converted until AFTER I said yes to the agreement.
Mary: After that, I was given a message that my account would be converted within 72 hours.
Mary: So this makes no sense.
Priscilla: Where is your outlook installed? In your Windows 8 computeR?
Mary: I had POP3 in Windows 8 and Outlook 2010 working fine.
Mary: Then my account got converted, now I cannot receive email in Outlook
Priscilla: I check on windows site and windows 8 does not work for pop3
Priscilla: Please check this link: »answers.microsoft.com/en-us/wind ··· 319319a3
Mary: Yes, Windows 8 Mail Client does not work with POP3. But Outlook 2010 running on Windows 8 OS did work.
Mary: So I had a product that worked fine in Outlook. If someone had told me I cannot use Outlook with IMAP, I would have never asked to have my account converted.
Priscilla: You can do system restore to get your old settings back.
Mary: Are you saying my Comcast Account/Email will still work on POP3?
Mary: I have already tried restoring my settings to POP3 and I can no longer receive or send email under my account using POP3.
Priscilla: For the current operating system, no. It will not work.
Mary: As of Monday at @9:30AM, I cannot get email via my Outlook POP3 setup. It does not work anymore.
Mary: This makes absolutely no sense to me. Is there anyone associated with the beta program that I can speak to? If not them, someone in management as I entered a program that you offered - my account was converted prior to your beta start, that is not my fault.
Priscilla: Please post this issue again on the Comcast Forum, for now, we do not support this yet here in chat.