nosx
join:2004-12-27
00000
kudos:5 | reply to bbwithdrawls
Re: [HELP] Need help determining errors few options:
switch access type to a non-T1 serial TDM connection.
order a managed CPE device so ATT techs can argue with ATT techs when there are issues
order service from a different provider with different access
completely reprovision the circuit on new access to a different CO etc. |
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cramer
join:2007-04-10
Raleigh, NC
kudos:7 | Check the logs/counters in *all* 13 repeaters
(old college problem) stop propping wet mops against the demark |
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| reply to bbwithdrawls
Where'd they run the head to head from, and was it running while the circuit was down?
Also, what was the status of the physical interface of your router during this time?
You MAY be able to request the TBIRD gear be left onsite for extended testing -- mind you, I hear these are
several dollar figures' worth of gear to be leaving in an unsecured area, so ATT may not go for it -- but given the
history and fingerpointing, may be the only way in figuring out if it's the demark onwards is the issue, or
demark back to your gear.
Did you get your inhouse wiring checked professionally as well?
Regards |
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| reply to nosx
that was exactly what i told them to do , they kept coming back to the router so I told them to provide it to discount it if they felt that strongly about it ,I already had 2 to test that theory and did , you knwo ATT nor ACC wanted to provide one |
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Reviews:
 ·PHONE POWER
| reply to HELLFIRE
ran head to head form here at the house and no it wasn't down or having issues at the time , my router was up and online , the tech rewired the stuff they were responsible for and we looked at the one cable from the router to smart jack and replaced it also , |
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| reply to bbwithdrawls
said by bbwithdrawls:no it wasn't down or having issues at the time Which, the router itself or the Ser0/0 interface?
If Ser0/0, then IMO that possibly rules out a physical layer issue, at least from your router's
perspective. Another dumb question, a) is Ser0/0 a xWIC card of any sort, and if so what is the
part number, and b) is there any equipment between router Ser0/0 towards the smartjack / demark
besides the cable itself?
I'm wondering if something like the gear in the first row of image results is present or not, or is
it a straight cable shot.
said by bbwithdrawls:we looked at the one cable from the router to smart jack and replaced it also ,
Another thought is whether any sort of cable test was done on the cabling itself. How long is the cable, just
out of curiousity?
Regards |
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