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jael

join:2003-04-20
Spartanburg, SC
reply to CharterJosh

Re: Social Media Shutdown

Josh,

I was really sorry to hear this. Charter apparently has no idea of the goodwill the social media team built for their company by their helpfulness. I know that, the first time I used the CharterDirect service here, Dylan was able to get a problem fixed in a matter of days where four months of talking to the phone bots had not. Subsequent problems handled here or via Twitter were also fixed in a very short time.

The social media team was the only reason I didn't dump Charter over the problem that the phone bots couldn't fix for four months.

Best wishes for you and the rest of team. It's a dark day for all of us.

Jane