said by La Luna:
Why are they disconnecting the water? That makes NO sense. Why not just show up and change the meter and be done with it? Don't understand why they would penalize the consumer for something THEY want/need to do.
Exactly! Update, the technician showed up at 8:30 PM. He was nice, quick and highly apologetic for being so late. Took him all of 20 minutes.
I filed a complaint with the state board anyhow because of the "we are going to disconnect your water because we can't be bothered to call you or show up on time issue". I made sure to say the actual people I dealt with were nice, but unable to change a ridiculous corporate policy...