Topic 'Bell Canada Fibe25/10 can ping but cannot browse frequently' in forum 'Bell Canada' - dslreports.com

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sat, 06 Apr 2013 13:33:11 EDT

Glen1 posted : Which profile is better based on your experience to fix this issue ?
v26944-26944_8128-1600_82412
V26944-20032_11328-2048_66211

The profile with the last character as a "2" is an IPTV profile and provides a "temp" fix to the issue...I have used it and it works.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 03 Apr 2013 00:29:53 EDT

Sunfox posted : I had this problem last year (my posts are elsewhere on DSLR). After countless line tests and the data center repeatedly assuring me there's a problem on my line, and about a dozen service tech visits assuring me there isn't a problem and/or they can't do anything about it... Bell (probably in desperation) sent someone who actually did something.

They replaced every inch of outside wiring, they inserted a completely new tap point/hotdog in the trunk line right outside my house, and although my speeds didn't improve (I'm at 25/3.6), my sync-no-surf problem has been completely solved since late last summer (my modem was never changed).

So... don't discount an actual physical problem too!

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Fri, 22 Mar 2013 00:40:10 EDT

MRattus posted : I have this exact problem now, dealing with it on the bell direct forum to no avail so far.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Thu, 24 Jan 2013 18:11:15 EDT

LondonDave posted : The F1 is the feeder cable from the central office to the cross connect box. The cable from the cross connect to the pedestal on your street is the F2.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 21 Jan 2013 15:01:32 EDT

rewket posted :

said by vaan14:

said by kovy:

So you have any issue ?

i made a new post on the direct forum, and darryl made a profile change, so far no issues. Hopefully there won't be any issues from now on.

same i msgd daryl and still had disconnections then i quoted the profiles given in this thread and i went from 15/10 with disconnections to 25/10 with no disconnection for 45$~ a month (they mixed up my speed profile)

unfortunately this added 2-6ms on my first hop

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 21 Jan 2013 13:28:23 EDT

anon posted : When I got this new plan (15/10) and Sagemcom modem/router, I had the exact same issues. 5 months and 9 techs later, I have a new Sagemecom modem, new dsl line in my house, a new port and the best pair of copper my street has. Oh, and one tech said something about fixing my F1. Whatever the hell that is...

The result? Not only can I still not surf, but now when I ping I have 100% packet loss. In my opinion that is worse then the original problem.

Looking around on these forums has been very disappointing as there is no bridge mode, or official statement from Bell on the problem. I tried to get my old 2wire back and downgrade my plan, but the best Bell could do is downgrade my plan while still using the Sagemcom.

To top it all off, We are now paying an extra 3 bucks a month...for what exactly? I don't know where I'm going with this...just adding myself to the list I guess... :(

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Fri, 18 Jan 2013 18:13:58 EDT

vaan14 posted :

said by kovy:

So you have any issue ?

i made a new post on the direct forum, and darryl made a profile change, so far no issues. Hopefully there won't be any issues from now on.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Fri, 18 Jan 2013 17:38:30 EDT

kovy posted : So you have any issue ?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Thu, 17 Jan 2013 20:53:48 EDT

vaan14 posted :

said by annayya:

Well, if profiles have nothing to do with internet speed then I got nothing to worry about.

Which profile is better based on your experience to fix this issue ?
v26944-26944_8128-1600_82412
V26944-20032_11328-2048_66211

Also, you were asking a few people for the DSL phone number. Can you fix something if I give you my number ?

I have a splitter set up in my Bell box outside, and a line running directly to my room from it, so that I can use the connection for Internet only. This way I am also avoiding the use of filters on the phone.

I have only the bell fibe internet (15/10), which profile would be recommended to use. Also kovy, would I be able to PM you my number to see if you can fix it :)

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 09 Jan 2013 14:10:22 EDT

themisa posted : Which firmware version of Sagemcom "Connection Hub" are people with this issue running?

They recently upgraded from FAST2864_v66398 to FAST2864_v6740S

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 07 Jan 2013 17:24:13 EDT

kovy posted :

said by annayya:

Sure PM me.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 07 Jan 2013 02:15:55 EDT

annayya posted : Well, if profiles have nothing to do with internet speed then I got nothing to worry about.

Which profile is better based on your experience to fix this issue ?
v26944-26944_8128-1600_82412
V26944-20032_11328-2048_66211

Also, you were asking a few people for the DSL phone number. Can you fix something if I give you my number ?

I have a splitter set up in my Bell box outside, and a line running directly to my room from it, so that I can use the connection for Internet only. This way I am also avoiding the use of filters on the phone.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 07 Jan 2013 02:09:02 EDT

kovy posted :

said by annayya:

I am currently on profile: v26944_20032_11328_2048_00011
I get very good speeds, 25 down and 10 up at ALL times when I am connected and its working fine.

My Issue is that whenever I try to download torrents the modem disconnects and the only way to fix it is by restarting it and then the connection may last for 30min. The modem also disconnects when downloading huge files and sometimes(rarely) when streaming long videos like movies.
This thread explains my problem: »SAGEMCOM F@ST 2864 Connection Issues..

As you guys here are saying I will try asking BELL to change my profile to one of the following.
v26944-26944_8128-1600_82412
V26944-20032_11328-2048_66211

Now, would changing the profile mean I would be giving up the speeds as well because I have 100% of the speeds advertised.

How would you be giving up the speed ?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 07 Jan 2013 01:46:45 EDT

annayya posted : I am currently on profile: v26944_20032_11328_2048_00011
I get very good speeds, 25 down and 10 up at ALL times when I am connected and its working fine.

My Issue is that whenever I try to download torrents the modem disconnects and the only way to fix it is by restarting it and then the connection may last for 30min. The modem also disconnects when downloading huge files and sometimes(rarely) when streaming long videos like movies.
This thread explains my problem: »SAGEMCOM F@ST 2864 Connection Issues..

As you guys here are saying I will try asking BELL to change my profile to one of the following.
v26944-26944_8128-1600_82412
V26944-20032_11328-2048_66211

Now, would changing the profile mean I would be giving up the speeds as well because I have 100% of the speeds advertised.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sat, 05 Jan 2013 11:33:36 EDT

rewket posted : Reply from 4.2.2.2: bytes=32 time=12ms TTL=55
Reply from 4.2.2.2: bytes=32 time=12ms TTL=55
Reply from 4.2.2.2: bytes=32 time=12ms TTL=55

no interleave

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Thu, 03 Jan 2013 17:40:06 EDT

deekay0 posted :

said by masif:

Honestly speaking, it seems to me that ping times have improved :)

Pinging to 4.2.2.2, avg response time is 32ms.

Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 37ms, Average = 32ms

--- 4.2.2.2 ping statistics ---
27 packets transmitted, 27 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 20.362/20.852/21.482/0.295 ms

What about a ping to google.ca (74.125.226.88)?
--- google.ca ping statistics ---
54 packets transmitted, 54 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 5.680/6.223/7.471/0.374 ms

I guess 10ms isn't that big of a deal, but it just seems technically wrong to use an interleave profile if the line is clean and the problem is related to something else.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 22:36:44 EDT

Cloneman posted : The profile that worked for us was the one that ends in 81111. (15/10 Service)

If you have this problem the issue is big packets don't go through. You'll find that pings will work up to 135bytes. Hopefully you guys can find a profile that works :^)

I wonder exactly how widespread this problem is - it was on both lines that I had.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 22:22:11 EDT

Drecca posted : my ping times to WoW have increased by about 10ms. Nothing to fret over. Have not used this long enough to determine if it fixes my latency issues in WoW and voip calls (robot voice syndrome)

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 21:48:43 EDT

masif posted : Honestly speaking, it seems to me that ping times have improved :)

Pinging to 4.2.2.2, avg response time is 32ms.

Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 37ms, Average = 32ms

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 20:57:15 EDT

rewket posted : i still get the same problem after having contacted live support, phone support and direct forum(who said he changed my profile)

it's total bullshit as i have had bell for many years and have had the lowest ping of everyone i know and fastest speed for my profile as well. I would not accept being put on interleave while having an awesome phone line that definitely doesnt require it. This is all on bell's side.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 20:16:15 EDT

Glen1 posted : Pardon my interjection but all the profiles for VDSL2 are interleaved to some degree. Apparently there are 5 levels from low to high so most likely and hopefully his profile would be the lowest level and would introduce a small amount of latency. The interleave profiles on ADSL were very much greater than these and would introduce about 40 ms.
--
My Canada includes Quebec.
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Wed, 02 Jan 2013 16:43:08 EDT

deekay0 posted :

said by masif:

Yeah, not a single disconnect since 11-Dec, 10 days of non-disruptive service :)

My problem is gone.

Glad to hear that you have fixed your issue!

Do you know if the profile you were put on is an interleave profile? Have you noticed that your ping times have gone up?

Thanks

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 22:55:32 EDT

Glen1 posted : I have to say I asked Darryl from the Direct forum that very same question and he says that Bell is addressing the issue. He didn't say exactly how or when it would be fixed but they know about it...sorry for the vague answer but he couldn't give me a definite one.
--
My Canada includes Quebec.
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 19:29:44 EDT

kovy posted :

said by themisa:

I am also with Teksavvy. Bell updated the firmware on the Cellpipe and the restarts are now gone, but that's besides the point.

Sagemcom issue clearly exists. It's hard to demonstrate to tech support since it doesn't affect ping and in some cases disappears in the time it takes to reach support, i.e. 30min.

How do we get Bell to address this globally?

Both the Cellpipe and Sagemcom had this problem for me. How to fix this globally, no idea.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 18:45:14 EDT

themisa posted : I am also with Teksavvy. Bell updated the firmware on the Cellpipe and the restarts are now gone, but that's besides the point.

Sagemcom issue clearly exists. It's hard to demonstrate to tech support since it doesn't affect ping and in some cases disappears in the time it takes to reach support, i.e. 30min.

How do we get Bell to address this globally?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 12:03:06 EDT

kovy posted :

said by deekay0:

said by themisa:

This ping works but browsing doesn't issue is Sagemcom specific.
Issue was definitely 'fixed' for me by switching over to a spare Cellpipe modem.

I also find that the CellPipe is a bit more stable. However, it seems that the CellPipe loses sync instead of the "ping works but browsing doesn't" issue that the Sagemcom had. At least the CellPipe self recovers quickly within a minute or two.

EDIT: some more background info and my two cents. I have TekSavvy 25/7 (obviously through Bell) and had stable service for quite some time. After a while I started suffering from almost daily DSL sync losses. I was sent a new Sagemcom modem and then discovered this "can ping but can't browse" issue. Between the two issues, the CellPipe modem's symptoms are easier to deal with. I suspect some change on Bell's equipment which is manifesting as these two different issues for these two different modems.

Well that depends since the Cellpipe firmware for wholesales was garbage would restart on its own. Some people tested without even pluggin the DSL.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 11:15:37 EDT

deekay0 posted :

said by themisa:

This ping works but browsing doesn't issue is Sagemcom specific.
Issue was definitely 'fixed' for me by switching over to a spare Cellpipe modem.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 31 Dec 2012 10:46:33 EDT

themisa posted : This ping works but browsing doesn't issue is Sagemcom specific.
Issue was definitely 'fixed' for me by switching over to a spare Cellpipe modem.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 24 Dec 2012 08:51:45 EDT

urbang33k posted :

said by ruggs:

Also the limited time we're there, the problem may not rear its ugly head...

Thats just it, we can't be expected to wait around all day incase it MIGHT go for a crap.

I love to know if it's tied to Alcatel or Lucent equipment. Or a specific revision of one of the slot cards.
--
Opinions and ideas expressed in my post are my own and in no way represent those of Bell Canada Enterprises, Bell Canada, Bell TV, Bell Internet, Bell Mobility, Bell Technical Solutions, Expertech, or any other partners under the BCE umbrella.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 24 Dec 2012 08:13:29 EDT

ruggs posted : I believe not all profiles work for everyone, as techs we're SUPPOSED to do a 'final test' but a lot of times this doesn't happen... Also the limited time we're there, the problem may not rear its ugly head...

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 23 Dec 2012 10:27:27 EDT

urbang33k posted :

said by Glen1:

My question is: if Bell knows about this problem, when are they going to address it?

agreed. I would love to know what exactly is it about the profile / port settings that cause this.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 23 Dec 2012 08:30:57 EDT

Glen1 posted : My question is: if Bell knows about this problem, when are they going to address it?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Fri, 21 Dec 2012 14:44:12 EDT

masif posted : Yeah, not a single disconnect since 11-Dec, 10 days of non-disruptive service :)

My problem is gone.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Tue, 18 Dec 2012 15:48:23 EDT

ruggs posted : Glad it all worked out for you, enjoy!

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Tue, 18 Dec 2012 14:28:20 EDT

bell_user posted : update:

bell tech arrived, changed the wiring, jumpers, and set a new interleave profile V26944-20032_11328-2048_66211

our browsing interruptions on the sagemcom 2864 are gone!

we called bell support multiple times in the past, but they never saw any issues with their remote line testing tools, so they would never escalate the issue and always indicate to verify all equipment after the modem (our internal network). after reading about several other users having the SAME issue, I complained to supervisors, and they finally dispatched a bell tech who seems to have fixed the problem.

hope this post and solutions help others who run into this very frustrating browsing issue. (remember any ping or line is never offline, only random browsing interruptions)

thanks!

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 17 Dec 2012 03:58:26 EDT

anon posted : we have the same random browsing issues too with the Bell Connection Hub (black modem). Sagemcom 2864
we previously had the 2wire (white modem) and upgraded to 18mb down / 7mb up guaranteed. seems that is when our problems started. we only use for internet, and don't have fibe tv service.

Bell tech support don't escalate the issue because they perform a line test remotely, and everything is always ok.
we also replaced the modem, and the random browsing disconnects continue.
also very difficult to reproduce the problem on demand.

we use dropbox service, have 20 users, and the issue happen ~5 times per day, and then after 5-10mins we are able to browse again.
while browsing is down, any ping to google.com/domains continue to work, modem lights remain on, our skype VoIP phones work, so only the web browsing is affected. "tech" the internet is up, but browsing is affected for some reason.
perhaps dropbox is using bandwidth, which the modem or line cannot sustain? our current profile is set to vdsl2 (bell tech support is able to confirm)
speedtest.net show 25MB down and 7MB upload.

we have changed to public google DNS servers too, and the same issues continue.

what does the maintenance profile do, as others suggested?
why doesn't bell tech support have any logs of our support calls or take action on our complaints?

we are all paying customers, and this is very frustrating!!

we'll try this maintenance profile suggestion, since it seems to be working for other users. confirm back when implemented and tested.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Tue, 11 Dec 2012 21:12:44 EDT

masif posted : Hi everybody,

An update just got a response back from direct forums, my profile has been switched to v26944-26944_8128-1600_82412 as of noon today.

Tech has mentioned this is the correct profile that has been used with other members account to fix similar issues.

Let hope that the problem is finally over now :)

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 10 Dec 2012 12:18:35 EDT

sstackho posted : See this thread: »[Internet] Fibe 25 modem outages - can ping, but nothing else wo

A profile change solved the problem for me.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 10 Dec 2012 08:40:40 EDT

kovy posted :

said by masif:

@Kovy: so now you are not having any sort of disconnect issues right?

Nop, it's all gone. But you need to make sure you have the same problem... this doesn't fix a losing sync situation.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Mon, 10 Dec 2012 00:28:26 EDT

masif posted : @Kovy: so now you are not having any sort of disconnect issues right?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 18:12:47 EDT

Enolas posted : I'm having exactly the same issue, I switched from Fibe 10/1 to Fibe 15/10 and at least once a day the problem occures. Really really annoying...

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 12:11:40 EDT

kovy posted : Cool, hopefully it fixes your problem... which was really annoying to me too.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 11:54:02 EDT

masif posted : Thanks, I have the same post up there too.

:)

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 11:45:13 EDT

kovy posted :

said by masif:

Thanks.

So how did you request that?

Try direct forum.

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 11:28:05 EDT

masif posted : Thanks.

So how did you request that?

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

Sun, 09 Dec 2012 11:19:24 EDT

kovy posted :

said by masif:

NOTE: I see a post in Bell Canada Direct Support, subject is similar, can someone please tell me if this is a frequent issue with Bell?

I got Bell Fibe25 internet connection and am using Connection Hub, this is the same setup as I have in my previous home (different location), and the problem I am going to explain has happened on both locations exactly the same:

Setup:
Internet -> Bell Connection Hub -> Linksys E4200 (TomatoUSB) -> Home Network (voip phone, laptops, iphone, ipads etc etc)

DNS: I use OPENDNS servers

Problem:

I am experiencing a weird problem, very intermittently ( sometimes quiet often) my Internet connectivity drops regardless if I am connected via wired or wireless, doing heavy browsing or not, heavy downloading or not, in the night when no browsing or downloading is going on:

1. My VoIP phone loses connectivity
2. My online streaming contents losing connecivity
3. Two of my laptop's can browse any sites.
4. iPad/iPhone can't browse any sites, check any emails

All the devices loses connectivity, but yet, if I try to ping any public IP address (for eg., 4.2.2.2) I can ping, in every situation. The Bell Connection Hub shows all the right lights, the modem status on the web UI states connected and shows my dynamic IP.

The only way to get it fixed is to reboot the Bell modem, after which everything comes back.

Now in order to simplify troubleshooting I did remove all the other components:

Internet -> Bell Connection Hub -> Wired -> VoIP Adaptor
Internet -> Bell Connection Hub -> Wireless -> Laptop,iPhone, iPad.

Still same. By the way I had worked with Bell tech's and they have clearly ruled out line issues at my previous location as well as new location.

Any suggestions?

I had this problem, had to change my profile to a fibetv profile... it fixed the issue for me.

Bell Canada Fibe25/10 can ping but cannot browse frequently

Sat, 08 Dec 2012 18:26:16 EDT

masif posted : NOTE: I see a post in Bell Canada Direct Support, subject is similar, can someone please tell me if this is a frequent issue with Bell?

I got Bell Fibe25 internet connection and am using Connection Hub, this is the same setup as I have in my previous home (different location), and the problem I am going to explain has happened on both locations exactly the same:

Setup:
Internet -> Bell Connection Hub -> Linksys E4200 (TomatoUSB) -> Home Network (voip phone, laptops, iphone, ipads etc etc)

DNS: I use OPENDNS servers

Problem:

I am experiencing a weird problem, very intermittently ( sometimes quiet often) my Internet connectivity drops regardless if I am connected via wired or wireless, doing heavy browsing or not, heavy downloading or not, in the night when no browsing or downloading is going on:

1. My VoIP phone loses connectivity
2. My online streaming contents losing connecivity
3. Two of my laptop's can browse any sites.
4. iPad/iPhone can't browse any sites, check any emails

All the devices loses connectivity, but yet, if I try to ping any public IP address (for eg., 4.2.2.2) I can ping, in every situation. The Bell Connection Hub shows all the right lights, the modem status on the web UI states connected and shows my dynamic IP.

The only way to get it fixed is to reboot the Bell modem, after which everything comes back.

Now in order to simplify troubleshooting I did remove all the other components:

Internet -> Bell Connection Hub -> Wired -> VoIP Adaptor
Internet -> Bell Connection Hub -> Wireless -> Laptop,iPhone, iPad.

Still same. By the way I had worked with Bell tech's and they have clearly ruled out line issues at my previous location as well as new location.

Any suggestions?