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[Extreme Plus] Ultimate PackageHi,
I have Rogers Internet, the 75/2 package. I live in 519 area code and am wondering when Rogers is upgrading the speeds to 150/10 speeds?
I have called the useless Rogers call centre 3 times with 2 different answers.
The 1st 2 agents told me by Dec 9/12 all of Ontario will be upgraded to new speeds, last agent must not have received the memo, he told me in the next 12 months.
Does anyone have a correct answer? |
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caca join:2012-11-19 Kitchener, ON |
caca
Member
2012-Dec-9 9:17 am
i think you have to pay extra for that speed you won`t get upgrade for free. |
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resa1983 Premium Member join:2008-03-10 North York, ON |
resa1983
Premium Member
2012-Dec-9 11:02 am
said by caca:i think you have to pay extra for that speed you won`t get upgrade for free. No. golfman: If the speed is available in your area due to Rogers getting around to doing the required hardware upgrades for it, they will automatically upgrade your speeds. Since you're on that older version of the same package, Rogers hasn't gotten to upgrading your area just yet. I'm afraid you'll have to wait until they get to you. It will be a FREE upgrade as well. |
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said by resa1983:It will be a FREE upgrade as well. said by ROGERS : For the Ultimate Internet tier, available download speeds, upload speeds, and the monthly service fee vary depending on your area. In select areas, upload and download speeds are up to 10Mbps and up to 150Mbps accordingly at $122.99/mo. Call 1-800-913-0047 to verify availability in your area. Otherwise, upload and download speeds are up to 2 Mbps and up to 75 Mbps accordingly at $99.99/mo. |
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Cosmok join:2010-03-31 Ottawa, ON |
Cosmok
Member
2012-Dec-9 12:00 pm
I read in a different thread from September that people on the 75/2 Ultimate plan were receiving the 150/10 without a price increase. Some of them received the speed increase without even calling while others had to call and request it. Supposedly there was product code, WHUI, for the speed increase without a price increase. I am not sure if anyone has had any luck with it recently.
I am still waiting for the 150/10 speeds to become available in my area as well. |
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JAC70 join:2008-10-20 canada |
to resa1983
It will be a FREE upgrade as well. The upgrade from 75/2 to 150/10 is NOT free, nor is it automatic. 75/2 costs $99, while 150/10 costs $123. You have to call to request it. |
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yyzlhr join:2012-09-03 Scarborough, ON |
to Cosmok
WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99. |
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caca join:2012-11-19 Kitchener, ON |
to golfman32
yeah i did the upgrade from 75/2 and i had to pay the extra didn't matter to me as am getting 80% off |
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Cosmok join:2010-03-31 Ottawa, ON |
to yyzlhr
said by yyzlhr:WHUI, just gets you 10 on the upload, but the download speed is still 75mbps. If you want 150/10 it will be 122.99. I would be happy with 75/10. I am really just looking for the 10 up. |
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dvn join:2007-04-29 Gatineau, QC |
dvn
Member
2012-Dec-9 11:33 pm
said by Cosmok:I would be happy with 75/10. I am really just looking for the 10 up. Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload. |
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resa1983 Premium Member join:2008-03-10 North York, ON |
resa1983
Premium Member
2012-Dec-9 11:51 pm
said by dvn:said by Cosmok:I would be happy with 75/10. I am really just looking for the 10 up. Exactly. Why didn't 75/2 get an upload increase to 10, 7 or even 4? Pretty ridiculous cheaper packages have higher upload. The 75/2 package WAS increased to 75/10 for over a year, in areas that had hardware upgrades (ie Toronto). The higher upload isn't available in your area (and there's no way you'll get higher upload) until Rogers rolls out and does hardware upgrades to support it. Only after they do it, will higher upload speeds be possible. |
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Ree
Member
2012-Dec-10 7:58 pm
I think his question is valid. While not all areas can support 150/10 at this time, it would seem that all can support 45/4, so why couldn't they bump the 75/2 areas to 75/4?
The fact that they didn't make that bump cost them a few bucks in my case. 150/10 isn't available to me, so I "downgraded" from 75/2 to 45/4 for the time being. |
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When you downgraded to 45/4, did you find your speeds slower.
I called Rogers customer non-service, they could not tell me when the 150/10 would be available in my area.
The rep also told me he could not tell me when the 10 mbps upload would be available, he did tell me the 45/4 was available, could not explain why the more expensive plan has slower upload 2mbps on 75/2 vs 45/4.
I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs |
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yyzlhr join:2012-09-03 Scarborough, ON |
yyzlhr
Member
2012-Dec-10 10:06 pm
said by golfman32:I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs You are wasting your time with CET. They are just another team of CSRs with no real powers and have permission from Rogers to call themselves managers when they are not. They don't know anything that frontline CSRs don't know. |
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to golfman32
said by golfman32:When you downgraded to 45/4, did you find your speeds slower. Yes and no. Yes, when downloading something large with multiple connections (ie an episode of TV I missed from a usenet provider with 20 connections), it's slower (Ultimate would download at 9+MB/s, Express at "only" 5+MB/s). But not noticeably in any other way. Web surfing is still the same, 45mbit is still much more than necessary for streaming video so it's also the same, etc. And most importantly, it's MUCH faster when I connect to my Home PC from Work. There was about a week of "bumpiness" where I found it necessary to change the RDP ports every day (was REALLY slow otherwise for some reason), but this has stopped and I think may have been related to the throttle being disabled in my area (since the problem disappeared the same time that the throttling ended). |
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Jhero Premium Member join:2003-10-10 Ottawa, ON |
to golfman32
FWIW, Kanata can now upgrade to 150/10 |
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to golfman32
KW is not at 150/10 yet Spent an hour talking to 3 different departments - no one knows when yet. However they did mention that I was at 150/2 - which makes sense as speedtest.net shows 100DN 2UP consistently - and that I would be upgraded for free. They could see the WHUI in their code database BUT was not an option on my profile. |
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Cosmok join:2010-03-31 Ottawa, ON |
to Jhero
I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up. |
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JAC70 join:2008-10-20 canada |
JAC70
Member
2012-Dec-11 10:02 pm
said by Cosmok:I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up. See this thread on how to go from 75/2 to 150/10 with your DPC-3825. » [Extreme Plus] DPC3825 and 150/10 possible? |
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yyzlhr join:2012-09-03 Scarborough, ON |
yyzlhr
Member
2012-Dec-11 10:16 pm
said by JAC70:said by Cosmok:I thought I would ask about 150/10 again. The CSR tried to tell me I already have the new package but I am not getting 10 up because I don't have the right modem and I need to purchase or rent a new one. I have a Cisco DCP 3825 I bought 6 months ago but he said that is not capable of the new speeds. I just hung up. See this thread on how to go from 75/2 to 150/10 with your DPC-3825. » [Extreme Plus] DPC3825 and 150/10 possible? Cosmok's issue is completely differently. 150/10 just isn't in the area and the CSR is just talking out their ass as usual. |
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Jhero Premium Member join:2003-10-10 Ottawa, ON |
to golfman32
I'm on bloor phub Had an issue last night where the first Hitron modem they gave me couldn't connect to network but after I went back to switch for another, worked just fine Disabled all the gateway related stuff and now in bridge mode Seeing this is fun lol |
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to golfman32
Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra? |
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JAC70 join:2008-10-20 canada |
JAC70
Member
2012-Dec-16 3:21 pm
said by Wtf1:Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra? For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever. |
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Cosmok join:2010-03-31 Ottawa, ON |
Cosmok
Member
2012-Dec-17 1:58 am
said by JAC70:said by Wtf1:Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra? For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever. I have been looking for an answer to this as well. There are several posts on this forum and on other forums where people claim to have gotten the upgrade to 150/10 without paying extra. Some of them seem to have gotten the upgrade without asking while others had to ask for it. Many other people have been told they will have to switch to the new Ultimate package for $122.99 if they want the faster speeds. 150/10 still isn't available in my area so I am stuck with the old Ultimate at 75/2. |
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yyzlhr join:2012-09-03 Scarborough, ON |
yyzlhr
Member
2012-Dec-17 2:57 am
said by Cosmok:said by JAC70:said by Wtf1:Are the 75/2 customers going to get upgraded to 150/10? Has anyone successfully upgraded to the new ultimate without paying extra? For now, at least, you have to call and request it, and it costs extra. I don't see them upgrading for free, ever. I have been looking for an answer to this as well. There are several posts on this forum and on other forums where people claim to have gotten the upgrade to 150/10 without paying extra. Some of them seem to have gotten the upgrade without asking while others had to ask for it. Many other people have been told they will have to switch to the new Ultimate package for $122.99 if they want the faster speeds. 150/10 still isn't available in my area so I am stuck with the old Ultimate at 75/2. I don't recall anyone here claiming they've received 150/10 without paying extra. Some people think they've received 150/10, but what they're really getting is the extra speedboost they've implemented for Ultimate users. If you want 150/10, you'll need to cough up the extra $22.99 a month once it's available in your area. |
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Wtf1
Member
2012-Dec-17 5:50 am
What about those claiming they got the free upgrade to 10mbps upload? |
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yyzlhr join:2012-09-03 Scarborough, ON |
yyzlhr
Member
2012-Dec-17 12:10 pm
said by Wtf1:What about those claiming they got the free upgrade to 10mbps upload? 10mbps upstream is available at no additional charge if you live in an eligible neighbourhood. You still need to call in and request it and the download speed remains at 75mbps. |
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to Ree
Back on the blower today to Rogers Customer Support CRAP!!!
4 calls, one visit to store so far and still not finished
Call 1
Upgrade now available, only works with Hitron
Go To Rogers Plus, Picked Up Hitron
Call 2
Cannot find WHUI code, transfer me back to Q
Call 3
Manager calls me "buddy", where did he get his professional training, bro's and hoe's!!!
Call 4
Was able to get modem into bridge mode, transfer to manager, noe going on 90 min, cannot find WHUI code |
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You may not be able to get provisioned on that profile until official network wide launch of 150/10 which should happen by March for Q1. Otherwise it is only select areas right now. |
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They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.
The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload |
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