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CingKrab

join:2002-12-31

Distributel in Ottawa down?

So I haven't been able to acquire an IP for more than 36 hours now. All support says is that they're having problems and they're waiting for Rogers to fix it. No ETA or updates from Rogers since Friday night. Is anyone else in the same boat or have more info on this?



Jezus

@sdc-dsc.gc.ca

I live in the East-end of Ottawa and it has been down for me since last Wednesday (5th Dec). When I called Distributel, they were unaware of any problems in the Ottawa area - only in Richmond. But when I called back again, they had acknowledged a problem was occurring for Ottawa residents as well.

I just checked Distributel's website and on their network status page, they still indicated a known problem for only Richmond. Anyone else having a problem in the Ottawa area?


LostTheGame

join:2012-11-24
Ottawa, ON
reply to CingKrab

I'm on the Richmond POI but I'm online; there was a brief DNS issue the other night, but once I switched to Google DNS, I was fine.


CingKrab

join:2002-12-31

It's more than just a DNS issue. I can't get an IP on the WAN side.

72 hours without service and counting....


taytong888

join:2005-06-20
Nepean, ON
reply to Jezus

I am on Richmond POI but with Start Communications 18/0.5 standard cable pkg. Around 9:20 PM tonight my speed tests to Montreal and Toronto servers showed the speeds were halved. They are back to normal now. Not sure if the problem was due to Big RED's maintenance.


barrist

join:2010-05-28
Ottawa, ON
reply to CingKrab

My parents in South Keys have been down since Friday night. Not sure if they're still down this morning.

I'm on Distributel in the Merivale/Baseline area and haven't gone down at all.



Jezus

@sdc-dsc.gc.ca
reply to CingKrab

Still down in the east-end of Ottawa. I am able to browse certain web sites with a direct connection to the modem. However, results seem to vary with some sites taking forever to load, or are partially loaded - almost as if there is major packet loss.

Distributel website now indicates all of Ottawa as affected.


orleansweb7

join:2012-12-12
Orleans, ON

1 edit

double post...



orleans3web

@openskytelcom.net
reply to Jezus

Yeah, I'm on the St-Laurent POI with 3web and have been affected since Dec. 3rd (was out of the country on vacation before then), so it might of started earlier. My ticket got lumped into a mass issue ticket last Friday, as more and more people are getting affected and calling in. What I've seen on my end is that the routing problems seem to be with resolving Canadian servers more then anything else. Changing DNS servers doesn't do crap either.

Interestingly enough today, I'm working from home and I VPN to work (US servers) on my laptop. I noticed that all my Canadian websites were resolving just fine. So I visited privateinternetaccess.com and signed up for a month of VPN. Problem solved instantly. So if your tired of waiting for this to get resolved, sign up for a VPN service.

As a side note, I did some research on a good VPN service, and this one was referenced a lot. The setup was painless and the speeds are amazing. I have a 28 / 1 connection, and I'm downloading torrents at 2 mb/s for the last 30min. without any problems while surfing.

Good alternative for 7$ until they can fix this problem.


CingKrab

join:2002-12-31
reply to CingKrab

So has anyone gotten back up and running yet? There's been absolutely zero progress on this end and it's been six days. I know it's not a guaranteed 24/7 service but come on... We're getting into the range where 1/4 of the month is passing without service!


barrist

join:2010-05-28
Ottawa, ON
reply to orleans3web

Interesting. I hadn't gone down at all through this, but I just thought this was because my area wasn't affected. But you reminded me I'm using unblock-us to get US Netflix so maybe that's why I'm still up?


CingKrab

join:2002-12-31

Are you connected through a router or do you have the modem connected directly to your computer? My router cannot get an IP period in the WAN side.


barrist

join:2010-05-28
Ottawa, ON

I'm through a router.

More than likely its just my area not being affected.

My parents are still down in South Keys from last week which is pretty damn ridiculous.


CingKrab

join:2002-12-31

I think I'm on the same POI as your parents as my connection has also been down since last Friday. Ridiculous is right. I know it's technically not their problem, but obviously filing tickets to Rogers is not working and they've got to escalate the issue somehow. In the end it's Distributel that's looking bad for not stepping up for their customers, not Rogers.


KC7

join:2006-11-08
Ottawa, ON
Reviews:
·WIND Mobile
reply to barrist

said by barrist:

I'm through a router.

More than likely its just my area not being affected.

My parents are still down in South Keys from last week which is pretty damn ridiculous.

South Keys? I'm in South Keys (East of Bank) I've been up all this time, but I use Google's DNS (8.8.8.8) didn't skip a beat.
My router did drop and I had to "renew" my WAN IP with the modem, but that was the only strange happening.

barrist

join:2010-05-28
Ottawa, ON

1 edit

Interesting,

i'll have to take a look . i believe they just have their router set up with all the default settings, no dns entries

EDIT: just got an email from my parents saying they were back up this morning


orleansweb7

join:2012-12-12
Orleans, ON
reply to CingKrab

Still down in Orleans. I'm still having the same problem as soon as I get off my VPN.

Going on 2 weeks...ye



Sammy

@telus.com
reply to KC7

Been having DNS issues for about a week now too out in the west end. Lost connection last Wednesday and didn't come back up until Friday morning, now its down again. Not good, its final exam time! Still am waiting on a repair technician, order was placed last Thursday, roommate thinks of she upgrades it will be better. Maybe if she upgrades to a new ISP. Problem with DNS happens both with router and direct connection. Will try using alternative DNS like you mentioned, so frustrating...



Sammy

@telus.com
reply to orleans3web

Edit: looks like its back up for now anyway


YerMatcH

join:2001-01-15
Gloucester, ON
reply to CingKrab

Just seems to be a routing issue on my end. I'm on the St. Laurent hub in Ottawa. I've used different DNS servers. I'm currently on google 8.8.8.8 and 8.8.4.4 not much difference here. Not all routes are affected though since I'm posting this from my distributel account. Here's an example of the weirdness.

Tracing route to us.dd.imdb.com [207.171.162.180]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 8 ms 8 ms 7 ms 10.140.74.129
3 11 ms 13 ms 35 ms 24.156.143.33
4 9 ms 9 ms 9 ms 206-80-244-220.cpe.distributel.net [206.80.244.220]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.

And here's an example of a working route on the same line.

Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 8 ms 8 ms 7 ms 10.140.74.129
3 8 ms 11 ms 10 ms 24.156.143.33
4 23 ms 9 ms 9 ms gw-stlrnt-to-ipr01.distributel.net [209.195.70.54]
5 14 ms 14 ms 14 ms 206-80-244-217.cpe.distributel.net [206.80.244.217]
6 14 ms 14 ms 13 ms xe-2-2-0-0.ipr01.totftds.distributel.net [206.80.255.52]
7 34 ms 15 ms 29 ms xe-1-0-0.cr1.tor1.ca.nlayer.net [69.31.142.129]

8 26 ms 25 ms 44 ms xe-1-0-1.cr1.nyc3.us.nlayer.net [69.22.142.61]
9 26 ms 25 ms 25 ms ae2-70g.cr1.ewr1.us.nlayer.net [69.31.95.145]
10 33 ms 33 ms 27 ms ae1-70g.ar2.ewr1.us.nlayer.net [69.31.94.118]
11 26 ms 35 ms 25 ms as8001.xe-3-0-6.ar2.ewr1.us.nlayer.net [69.31.95.130]
12 27 ms 27 ms 27 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
13 27 ms 28 ms 27 ms vlan804.esd1.oct.nac.net [209.123.10.2]
14 26 ms 27 ms 27 ms www.dslreports.com [209.123.109.175]

So is anyone on the stlrnt hub who say they're not affected see if they're able to load www.imdb.com?



bmaninternet

@distributel.net

Still having major issues.

Sites not loading, loading slowly, loading partly... Changed DNS servers but makes no difference.

WTF is going on? When are they going to fix this?


sehache

join:2010-07-25
Orleans, ON
reply to CingKrab

There were two issues presently in Ottawa. Customers served off of St Laurent POI receiving an IP address from a certain subnet would experience an intermittent browsing/routing issue. This should be fixed now. Problem was with Rogers Access Control List on their equipment.

Second issue related to subscribers served off of Richmond POI not getting an IP address(169 IP only) is still outstanding. We have tickets opened with Rogers and waiting for resolution.



bmaninternet

@distributel.net

I believe I am in the Stlaurant group.

Everything is working again.

But why would that take over a week to fix? I am interested in the details.