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Johny

join:2012-12-06
Reviews:
·Start Communicat..
reply to rocca

Re: Start Communications - new TPIA Rogers/Cogeco

Just signed up last night. The sales rep and I had a nice 45 minute talk about fiberop and how Rogers are cheap little sh*ts

Seems to me like you guys hire people that know what they're talking about

Any ETA on how long the modem will take to ship out? The rep also noted that you guys might be upping the upload to a possible 2mbps on some of the packages, is that sometime soon? I'd love to have 2 vs the 1.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Thanks for the feedback, I'm very proud of our entire team.

The modem ships as soon as we get a confirmed order back from the cable company, generally that's about 2 days. The modem goes out Xpresspost which is next-day to most major cities, 2 days to pretty much anywhere else.

In regards to the uploads, I expect you'll see some changes in the next month including higher speed uploads on the Red network - just don't know the specific speeds or if any pricing changes at this time. Should be decided soon.

Thanks and welcome aboard!


Johny

join:2012-12-06

Awesome sounds good. I'm not afraid to pay a little more, in the end im paying less than I was with rogers, granted I did have the 45-4 with the oh-so-stupid 150gb cap.


CmdrData

join:2012-12-10
canada

New to START, got service activated on Sat (even tho Red tech made me wait from 8a-3p!!) but everything seems working fine now.

Quick question for all...

I bought a new DCM475 off of a local store, it works fine but how do I find out which firmware version it is on?


mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..

The modem has a web interface, which you can access from an attached PC (or through your router) at 192.168.100.1. No cable connection required.

On the left, are three "tab" names. The "Diagnostics" tab will show the firmware and other info when clicked.

If it has Stac.02.08 on it, then it is too old for use. In Ottawa, I can update it. In Toronto, user Teddy Boom can also do so.


CmdrData

join:2012-12-10
canada

^^ OK, thx for the info! I'll look it up tonight and hope it has a newer firmware then 02.08.


CmdrData

join:2012-12-10
canada

I just checked my modem firmware and it's on Stac 02.16, so I'm all good for now.

Thx!


eeeaddict

join:2010-02-14
reply to mlord

what about the sb6120's?