Topic 'Re: what exactly does the install tech do?' in forum 'TekSavvy' - dslreports.com

Re: what exactly does the install tech do?

Fri, 14 Dec 2012 18:18:17 EDT

koreyb posted : The Tech installs the line to your modem/house or both

Activates your modem.. (or should) Sometimes this is done remotely without the tech having to call.

They are also to put a tag on the cable line at the poll, where your line connects to the network that marks that you have a TPIA provider. This will avoid you loosing service should Rogers contractors audit your line.

Re: what exactly does the install tech do?

Fri, 14 Dec 2012 00:02:17 EDT

TwiztedZero posted : Full blown Rogers Techs also carry an ID badge with their pictures on a lanyard around their necks. I think I found one on the street once, duno what ever happened to it I don't have it anymore.

Re: what exactly does the install tech do?

Thu, 13 Dec 2012 23:06:24 EDT

aereolis posted :

said by AOD:

said by cidknee0:

They drive trucks in Rogers colours, but if you look on the back it says something like " Under contract to Rogers through XYZ communications".

No, this was a full blown Rogers tech, no under contract. He was wearing a Hi-Viz Rogers shirt too

Subcontractors also wear hi vis shirts with the arc flash. But this is all besides the point, there are many subcontractors (and in-house) who know what they are doing, and many who don't. The reality is how they get paid. Subcontractors are piecework, in-house (the majority) are hourly. Piecework dictates what technicians get paid for specific work. Installations for third party internet accounts are paid for the cable line only, not to ensure your modem works. They get paid to come to your address and ensure there is a cable with signal where you want - nowhere does it even state if it's good signal or bad signal, just signal.

You should be happy the technician even let you connect your cable and your modem boot up, as they don't get paid to sit around and wait for that. Ideally they should use their test modem on each install and ensure that their test modem comes online at minimum.
--
Hello

Re: what exactly does the install tech do?

Thu, 13 Dec 2012 07:33:29 EDT

AOD posted :

said by cidknee0:

They drive trucks in Rogers colours, but if you look on the back it says something like " Under contract to Rogers through XYZ communications".

No, this was a full blown Rogers tech, no under contract. He was wearing a Hi-Viz Rogers shirt too

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 13:44:16 EDT

cidknee0 posted : They drive trucks in Rogers colours, but if you look on the back it says something like " Under contract to Rogers through XYZ communications".

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 13:34:42 EDT

AOD posted :

said by resa1983:

said by AOD:

said by Crowbar1:

The installer will run a cable to wherever He wants the modem . He / She will then call in and have the modem provisioned ( activated ) via the mac address ... :D

My first install tech said and I quote. "My job is to make sure your modem has signal and that's it". This was a Rogers tech.

Then you get the installer like my original one on the 26th, who lays the run, doesn't plug it into the modem, and doesn't check the signal. Required another truck roll to fix my signal.

my signal was fine. Just not passed Rogers walled garden.

said by cidknee0:

Yeah, sorry I knew they all use the same 3rd party contractors.

New patch huh...hmmm. I wish I had your job... that must be awesome.
Thanks for the heads up. Any details on it? Or should I check battle.net? Sorry to segway.

It wasn't a third party technician. It was a Rogers technician.

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 11:23:41 EDT

cidknee0 posted : Yeah, sorry I knew they all use the same 3rd party contractors.

New patch huh...hmmm. I wish I had your job... that must be awesome.
Thanks for the heads up. Any details on it? Or should I check battle.net? Sorry to segway.

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 11:04:30 EDT

resa1983 posted :

said by cidknee0:

I had the same experience!

The first tech it was because I had a Mac and he didnt know how to make it work with Mac. I explained to him that it makes no difference what computer is the end point. Then he told me it was because I am a WoW player and I use too much bandwidth.
Mind you this was a Rogers tech, not TS...but they use the same ones.

TSI doesn't have their own techs - Rogers won't let them have their own. All cable rolls in Rogers areas, are Rogers techs.

We all know WoW uses like nothing for bandwidth.. *rolls her eyes*

Also, small wow patch this morning. 13MB.
--
Battle.net Tech Support MVP

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 11:01:00 EDT

cidknee0 posted : I had the same experience!

The first tech it was because I had a Mac and he didnt know how to make it work with Mac. I explained to him that it makes no difference what computer is the end point. Then he told me it was because I am a WoW player and I use too much bandwidth.
Mind you this was a Rogers tech, not TS...but they use the same ones.

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 10:51:52 EDT

resa1983 posted :

said by AOD:

said by Crowbar1:

The installer will run a cable to wherever He wants the modem . He / She will then call in and have the modem provisioned ( activated ) via the mac address ... :D

My first install tech said and I quote. "My job is to make sure your modem has signal and that's it". This was a Rogers tech.

Then you get the installer like my original one on the 26th, who lays the run, doesn't plug it into the modem, and doesn't check the signal. Required another truck roll to fix my signal.
--
Battle.net Tech Support MVP

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 10:20:02 EDT

TSI Jonathan posted :

said by eeeaddict:

Friend is getting service tomorrow (cable) and is wondering what exactly the tech will do?(ie will he run a cable to modem) Also he asks if the modem is in the basement can he bring it upstairs (assuming the plug is active)?

Hi eeeaddict,

Installs are not always similar, depending on what your location is and it's current setup. First we have to take consideration of the physical location. Is it a house, duplex, condo, apartment complex, etc. Is the demarcation point inside the house, outside the house, in a specific room from an apartment building, etc.

By the sound of what you described you must be in a house as you have a basement and a main level. If you currently have jacks then they will use the existing ones. The tech usually makes sure the signal gets to your location fine. If not, then he needs to solve the issue. If you have a jack upstairs and downstairs, you should be able to use either or. You can always confirm with the technician when he comes over.

There are different scenarios techs/customers may run into which could make your install completely easy or make it a little more complex one.

Sorry if this sounds kind of vague. I'm sure by reading some of the experiences shared on DSLr, we can all attest that every installations are different from the others.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Re: what exactly does the install tech do?

Mon, 10 Dec 2012 02:52:23 EDT

AOD posted :

said by Crowbar1:

said by AOD:

My first install tech said and I quote. "My job is to make sure your modem has signal and that's it". This was a Rogers tech.

Basically the same thing ;)

not really he didn't care that my Internet wasn't working when he did the install. It was the Rogers garden.

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 23:58:14 EDT

anon posted :

said by eeeaddict:

Teksavvy should have all the info on their website to explain what your install fee pays.

Don't they tell you in black and white what you install fee consists of? I never looked. But they should. They were involved in a million fight at the CRTC that explained all this.

Maybe it's in one of the teksavvy FAQs here? If it isn't, maybe you should demand that it should be?

Maybe one of teksavvy;s forum employee's will reply here to you detailing what your money goes towards? Or maybe 3 different forum employee's will say they are sorry and to post in the direct forum?

*shrug*

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 21:50:47 EDT

Crowbar1 posted :

said by AOD:

My first install tech said and I quote. "My job is to make sure your modem has signal and that's it". This was a Rogers tech.

Basically the same thing ;)

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 21:49:05 EDT

AOD posted :

said by Crowbar1:

The installer will run a cable to wherever He wants the modem . He / She will then call in and have the modem provisioned ( activated ) via the mac address ... :D

My first install tech said and I quote. "My job is to make sure your modem has signal and that's it". This was a Rogers tech.

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 21:47:24 EDT

Crowbar1 posted : The installer will run a cable to wherever He wants the modem . He / She will then call in and have the modem provisioned ( activated ) via the mac address ... :D

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 21:46:55 EDT

AOD posted :

said by eeeaddict:

They run a line to the modem, usually wherever is easy on the drop out side if it exists.

Re: what exactly does the install tech do?

Sun, 09 Dec 2012 21:42:10 EDT

bdoyledimou posted : my guy put a sticker on the wire outside.

what exactly does the install tech do?

Sun, 09 Dec 2012 21:36:01 EDT

eeeaddict posted : Friend is getting service tomorrow (cable) and is wondering what exactly the tech will do?(ie will he run a cable to modem) Also he asks if the modem is in the basement can he bring it upstairs (assuming the plug is active)?