dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
32
share rss forum feed

computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

[Troubles] Re: I'm about to lose it

Wow that's embarrassing, 3 years of empty promises and deception. Well all I'm getting is 2013 for my ETR so they aren't even confident enough in themselves to give me a real date as of yet. That's funny the tech is blaming the equipment...well duh!

Yes tech support, your company has somehow squandered all possible "repair or update" funds for this year leaving a large majority of paying customers in the cold with no idea when service will be restored. But the CEO still manages to live large and somehow brag about his company and their progress?!

Either fix the hardware, improve the almost non-existent customer support or pass the business over to a corporation with actual morals and good business standards. If there was but one other ISP option in town in a lot of areas including mine, Windstream would be extinct.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Well check this out.. found out the REAL details from a local tech that visited yesterday due to our net dropping out completely 10+ times a day for the last week. Dec. 31st is a total lie. They won't start moving people on the new fiber fed shit until Jan. Then, depending on our location, it all boils down to who gets pushed over first. Well we live in the middle of nowhere and there are no businesses in our location so we are probably at the bottom of the list. The tech said that more than likely because we are out so far, we will be one of the last ones to get pushed over.. and it could take until the beginning of summer. WTF?! He also said there was a span that was completely down that feeds our DSLAM back to the CO. Windstream isn't going to fix this span because they already ran the fiber and spent the money for that.

I wish I had this time this morning to write out the entire convo we had with a t1 supervisor on Saturday.. Nothing like being told that Windstream isn't going to fix the problem and the manager refused to send someone out, contact t2, or even transfer us to someone else because he didn't want to waste anyone else's time with our issues that Windstream is not going to fix.

Well we've been given a Dec. 31st repair date that has been told to us and written to us mulitple times. I highly doubt our issues will be resolved by then but I got good enough evidence built up that would support a law suit against these idiots. I just hope I can find a lawyer that would love to shut these mofos down as much as I do. Windstream better pray the shit in my area is fixed by then.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 402 ms 446 ms 436 ms h1.8.189.173.dynamic.ip.windstream.net [173.189.
8.1]
3 347 ms 416 ms 517 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 431 ms 319 ms 283 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 191 ms 290 ms 383 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 545 ms 576 ms 321 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 219 ms 252 ms 262 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 317 ms 167 ms 131 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 439 ms 467 ms 600 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
10 128 ms 49 ms 49 ms 64.233.174.2
11 378 ms 380 ms 353 ms 66.249.94.22
12 243 ms 273 ms 309 ms 72.14.239.127
13 * * * Request timed out.
14 103 ms 64 ms 38 ms gh-in-f147.1e100.net [74.125.130.147]

Trace complete.

Just got home.. oh look.. time to do nothing online once again.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC


computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

You have to really reach one of these field guys to get the real information. I'm in the country as well in SC and I'm sure I'll be pushed to the back of the line too.

I've now been told Feb 2013 for my ETR...which of course means nothing. Keep us updated on your possible law suite against them. I'll be happy to provide my exact same experience with this horrid company and how they are blatantly lying to their customers regarding repair dates and promoting false speeds on their advertisements while still taking in new customers on oversold DSLAM's. This issue needs media attention, someone is bound to make it happen sooner than later.


Gathis

join:2012-07-25
Reviews:
·Windstream



My ETR has been pushed from June to DEC and now to FEB 2013 as well. I'm up for anything right now. Including using my DSLam for target practice......... No damnit I still need it lol. WS is getting rich off of us and not providing a good service to it's customers. I feel it is time for them to be held accountable for their malpractice.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger

Tracing route to www.google.com [74.125.130.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 156 ms 119 ms 115 ms h1.196.21.98.dynamic.ip.windstream.net [98.21.19
6.1]
3 178 ms 251 ms 287 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 402 ms 540 ms * h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 426 ms 443 ms 527 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 575 ms 490 ms 293 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 197 ms 244 ms 226 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 275 ms 304 ms 268 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 261 ms 317 ms 343 ms 72.14.219.192
10 304 ms 336 ms 335 ms 72.14.239.100
11 398 ms 406 ms 518 ms 66.249.94.20
12 471 ms 470 ms 465 ms 72.14.239.131
13 * * * Request timed out.
14 315 ms 399 ms 199 ms gh-in-f147.1e100.net [74.125.130.147]

Trace complete.

Pretty much the entire weekend once again. Giving it until the ETR date of Dec 31st then I'm looking for legal action.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.227.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 423 ms 413 ms 450 ms h1.196.21.98.dynamic.ip.windstream.net [98.21.19
6.1]
3 418 ms 428 ms 426 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 475 ms 505 ms 454 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 583 ms 455 ms 259 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 466 ms 438 ms 373 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 115 ms 126 ms 169 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 70 ms 51 ms 96 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 211 ms 319 ms 308 ms 72.14.219.192
10 227 ms 211 ms 262 ms 64.233.174.2
11 527 ms 386 ms 388 ms 66.249.94.6
12 596 ms 408 ms 387 ms 209.85.240.82
13 421 ms 428 ms 480 ms 72.14.237.218
14 478 ms 464 ms 541 ms 216.239.47.54
15 525 ms 451 ms 464 ms dfw06s03-in-f20.1e100.net [74.125.227.20]

Trace complete.

Cheers to your shitty ass internet Windstream.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.105]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 240 ms 171 ms 107 ms h1.8.189.173.dynamic.ip.windstream.net [173.189.
8.1]
3 330 ms 348 ms 386 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 560 ms 587 ms 569 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 225 ms 291 ms 330 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 440 ms 443 ms 477 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 341 ms 309 ms 342 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 548 ms 567 ms 579 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 102 ms 85 ms 70 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
10 421 ms 452 ms 486 ms 64.233.174.2
11 577 ms 495 ms 431 ms 66.249.94.6
12 385 ms 372 ms 331 ms 72.14.239.131
13 * * * Request timed out.
14 32 ms 31 ms 31 ms gh-in-f105.1e100.net [74.125.130.105]

Trace complete.

3:15pm 12-23-12



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC

4 more days til the ETR and still pretty damn terrible...


malianx

join:2012-11-24
Clarendon, TX

The estimated repair date for you heh

I've been given ten dates in the last month, some of which ranging to July 2013



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

They've actually stuck by this one for the past 3 months. As in, it hasn't changed from calling t1 or t2. The local techs on the other hand have given ~June 2013 dates. I cannot begin to list the dates for repairs that we've been given for the past 3 years dealing with this garbage. It's really sad that damn 4g LTE service gives a steady 35/15 while being hardwired on DSL we usually don't even see 2/0.6! If the data cap BS wasn't totally useless we would've switched to Verizon 4g (Home Fusion) long ago.

Anyway, we were told from a local tech that the contractor still has the fiber they just finished up with.. it won't be released until the 1st of the year. I love how t1 and t2 can tell me our ETR is Dec 31st when the contractors aren't releasing the lines until the 1st. Windstream loves to make up ETR dates just to shut the customer up. Then when the date arrives and the DSL is still shittastic, they give you another one so you will shut up again. It's not the t2 or t1 CS reps' fault. It's all corperate. All they do is look over a list of notes and have no earthly idea wtf is going on in anybody's area.


borisbadenov

join:2005-12-05
Barbourville, KY

speaking to a field tech in my area i was told that they had till 2014 to have repairs completed that was the deal when they took the money and it would probably take that long for us even though i have been given 2 different dates as well



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Bodybagger

Bodybagger- Larissa just sent you (and your brother) some really good news in the Direct Forum. Before you ask . . .yes it is confirmed!

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..

So why hide good news in a private forum? Maybe I should ask about my area again since I never got an answer, yet I can see new fiber in the ground (when it was installed) and many new cabinets on the road side, including where my copper ends currently giving me my SDSL (slow DSL).

Why not share it? Part of the secret society of Windstream management?
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Windstream

Lol.. cmon man.. Well atleast the ETR dates are moving just a few weeks instead of 6+ months. =\

The way the tech described it was that the most utilized areas that had the worst problems were going to be completed first. I know that Cameron, SC is a much larger area (and where the money of this county lives) than our small area outside of Saint Matthews. I would've assumed that Cameron would've been the number 1 place to get up and running before anyone else around here. (I'm keeping a track on Cameron as well for people that do not post on forums)

When you guys say the engineer, are you referring to the local field engineer in charge of the project? I'm just hoping the information you guys are redirecting is coming from a legit source.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Piggie

Piggie, they usually like to keep the news relating to certain people/areas relevant to the person/area that have the issue. Basically my ETR date was moved again. But only a few weeks compared to the normal 3-6 months away.

BTW there are only 2 techs that work the forum. Aaron just fills in when he has the time anymore and we thank him for that. And of course, my issues are irrelevant to anyone else outside of Saint Matthews, SC. They may be the same exact issues, over sold equipment and not enough backhaul, but each area is different.

I'm not sticking up for Windstream in any way, shape or form... but I will stick up for these techs in here. Just look at how much they have on their plates just in the forum alone.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Bodybagger- The new date that Larissa provided is pretty much set in stone to get you and your brother moved to the new equipment. That should eliminate your latency issues. Of course we can not promise that there wont be some bugs with the new equipment while people are getting moved to it after you. But Larissa and I both checked, and reconfirmed that you guys will get moved to the new equipment. I am very confident based on the info that we were given that Saint Mathews will not be over-utilized in the very near future.
Regarding working in the forums, Pat and Larissa both are in the Direct/Secure forums full time. I will be in the Public forums at least couple hours a day for the foreseeable future. Have a good New Year BodyBagger.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC

You too man and take it ez. Thanks for the updates and watch out for drunk drivers over the weekend!



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

You too Boss.



Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..

So I pushed it too far body bagger. Funny I was the first one called out on that but then I tend to push the edge on my posts.

Ok Merry christmas Arron, Bodybagger and all.

It's just after years of lies, refusing to fix problems when I worked at Orange Springs Restaurant & Grill and having to do an end run around CS to get it fixed. How am I supposed to feel?

Ok, I will start a new thread and ask what is my ETA.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Nah man I didn't call you out or anything. I was more explaining the situation. I work in IT as a help desk tech for the state and trust me, I know how this stuff gets. And believe me... I hate Windstream probably more than anyone can possibly imagine in this forum. lol.. I get highly pissed off a lot of times at this awful internet but I try my best not to bash these guys in here because I know how it is. By no means was I trying to call you out. I hope that this company gets everyone up and running how the shit should be ya know? No one should have to suffer through the problems we have experienced over the years.

And you haven't pushed the edge as much as some others have.. lol



Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..

I have worked help desk in IT but lucky I was dealing with a slightly more informed customer base. I worked in RF modems back in the 80's. I know how it gets. Lucky for me also, our owner didn't want us to lie or anything. His orders, if a customer becomes irate, let them rant a moment, then offer them a full refund upon returning the product. Sadly I think those type of owners are all gone.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger


Tracing route to www.google.com [74.125.130.105]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 302 ms 264 ms 320 ms h1.96.21.98.dynamic.ip.windstream.net [98.21.96.
1]
3 283 ms 308 ms 280 ms h232.28.189.173.static.ip.windstream.net [173.18
9.28.232]
4 356 ms 358 ms 385 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 427 ms 443 ms 406 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 * 427 ms 443 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 390 ms 352 ms 445 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 242 ms 249 ms 279 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 353 ms 305 ms 354 ms 72.14.219.192
10 365 ms 388 ms 410 ms 64.233.174.2
11 197 ms 232 ms 301 ms 66.249.94.6
12 255 ms 284 ms 349 ms 72.14.239.131
13 * * * Request timed out.
14 459 ms 379 ms 347 ms gh-in-f105.1e100.net [74.125.130.105]

Trace complete.

Unusable all day. GF is trying to work and taking 10+ minutes to load one 5 minute job. Anything else online... forget it.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.140.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 342 ms 283 ms 310 ms h1.116.17.98.dynamic.ip.windstream.net [98.17.11
6.1]
3 281 ms 280 ms 315 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 435 ms 395 ms 430 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 532 ms * 322 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 399 ms 336 ms 259 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 396 ms 361 ms 376 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 529 ms 489 ms 482 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 293 ms 256 ms 304 ms 72.14.219.192
10 472 ms 442 ms 345 ms 64.233.174.2
11 313 ms 310 ms 292 ms 66.249.94.6
12 452 ms 496 ms 584 ms 209.85.248.53
13 * * * Request timed out.
14 184 ms 184 ms 164 ms ye-in-f103.1e100.net [74.125.140.103]

Trace complete.

Glorious Shitstream DSL service tonight.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC



Blazing speeds!



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

So they give me shit all day long until it's fixed now I suppose...



Tracing route to www.google.com [74.125.140.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 326 ms 292 ms 322 ms h1.116.17.98.dynamic.ip.windstream.net [98.17.11
6.1]
3 347 ms 364 ms 356 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 560 ms 542 ms 553 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 411 ms 452 ms 493 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 532 ms 532 ms 454 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 625 ms 574 ms 384 ms h108.222.39.162.dynamic.ip.windstream.net [162.3
9.222.108]
8 138 ms 113 ms 105 ms h186.47.187.173.static.ip.windstream.net [173.18
7.47.186]
9 325 ms 364 ms 429 ms 72.14.219.192
10 509 ms 546 ms 554 ms 72.14.239.100
11 509 ms 537 ms 434 ms 66.249.94.20
12 253 ms 268 ms 273 ms 209.85.248.31
13 * * * Request timed out.
14 454 ms 446 ms 487 ms ye-in-f147.1e100.net [74.125.140.147]

Trace complete.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 305 ms 339 ms 356 ms h1.116.17.98.dynamic.ip.windstream.net [98.17.11
6.1]
3 461 ms 448 ms 501 ms h232.28.189.173.static.ip.windstream.net [173.18
9.28.232]
4 549 ms 423 ms 433 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 641 ms 683 ms * h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 570 ms 534 ms 522 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 607 ms 448 ms 342 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 481 ms 511 ms 595 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 698 ms 639 ms 607 ms 72.14.219.192
10 477 ms 498 ms 538 ms 64.233.174.2
11 614 ms 642 ms 609 ms 66.249.94.6
12 635 ms 624 ms * 72.14.239.131
13 * * * Request timed out.
14 639 ms 422 ms 474 ms gh-in-f106.1e100.net [74.125.130.106]

Trace complete.

1 more week til we get fixed eh? We'll see...



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 183 ms 251 ms 274 ms h1.116.17.98.dynamic.ip.windstream.net [98.17.11
6.1]
3 295 ms 242 ms 337 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 115 ms 126 ms 104 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 29 ms 30 ms 29 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 234 ms 264 ms 184 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 291 ms 325 ms 285 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 87 ms 77 ms 74 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 38 ms 51 ms 62 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
10 35 ms 34 ms 34 ms 64.233.174.2
11 446 ms 444 ms 358 ms 66.249.94.6
12 34 ms 33 ms 33 ms 72.14.239.131
13 * * * Request timed out.
14 513 ms 535 ms 507 ms gh-in-f103.1e100.net [74.125.130.103]

Trace complete.

6 More days...



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Only a few more days man. Larissa and I just verified (again) that everything is set to go.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com