dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
195977
share rss forum feed


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to IowaCowboy

Re: [X1-X2] Xfinity X1 now available to New Customers

said by IowaCowboy:

I have a printed rate sheet from the local Comcast office, here in Springfield MA they'll gladly upgrade your DVR and boxes to X1 for a $49.99 fee. It says X1 Platform upgrade fee $49.99.

Yeah, Comcast dropped that fee down from its original $100 price in most markets starting back in March: »Upgrading to Comcast's X1 May Incur $100 Fee for Some


IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
reply to gate1975mlm

I have a printed rate sheet from the local Comcast office, here in Springfield MA they'll gladly upgrade your DVR and boxes to X1 for a $49.99 fee. It says X1 Platform upgrade fee $49.99.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to scjohnson

said by scjohnson:

September update notes from the Comcast forum:
:
»forums.comcast.com/t5/X1/XFINITY···3#M31392

"ComcastSarah" published this less abbreviated, more descriptive version today:

From: »forums.comcast.com/t5/X1/Updates···/2306169
quote:
The following updates are new customer facing features and improvements coming to the product in September – this does not include any of the development work to improve stability and other RDK issues.

Movie and TV Series screen updates:
-A Common Sense Media score has been added to Movie and TV Series screens so parents can more accurately determine if a program is age appropriate for a child. Select 'Parental Guide' from the action bar of a Movie or TV Series to find more details about the program’s rating.
-“More from this network” row added below Cast & Crew, includes more programs from the same network, providing a new way to discover content from your favorite providers.

DVR Improvements:
-Channel number is now included with “This Channel Only” recording option to better communicate the channel the program will record on.

Saved Improvements:
-Expanded ‘For You’ section includes a Recent Apps row, as well as a Recent Purchases row.
-New ability to add Music Videos and Fitness videos to your Favorites.

Browse Improvements:
-Recent Rows have been added at the top of TV, Kids, and Music Videos in On Demand, to help users keep up with the programs they are watching.
-Rotten Tomatoes sort: New sort options have been added to improve the browsing experience and help users find the top rated movies. Select the sort option while browsing content in On Demand, and select Critic Score (tomato icon) or Audience Score (popcorn icon) to sort in descending order by rating score, showing the highest rated movies first.

Guide View Improvements:
-Movie Guide View sort options now also include Rotten Tomatoes sort.
-Common Sense Media score added on programs within the Kids Guide View.

Search Improvement:
-Popular sport genres in search link to sports listings pages which makes it easier to find sports event programming. Search for “Football” to see an example.

Parental Controls Improvement:
-Fixed an issue with Parental Control locked channels: when flipping through channels, users can now channel up or down past Parental Control locked content.

Comcast Labs:
-Restart Notifications: Turn this feature On to see an onscreen notification when the program you tune to is available for Restart.
-Faster Menu Navigation: Turn this feature On to automatically select the Main Menu and Guide View options without an extra key press “OK”.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to joejoejeo

said by telcodad:

It looks like Comcast has updated/added a bunch of X1 info/support pages on their Xfinity TV Support site.

Here's new one that I just came across that provides a comparision between the X1 DVR (hub) and non-DVR (companion) boxes:

X1: Equipment Comparison
Updated on August 21, 2014 at 2:11 PM
»customer.comcast.com/help-and-su···nion-box

said by joejoejeo:

So does anybody have the Samsung RNG150N that is listed on [that] page?

Noticed a mention about a "Samsung six-tuner DOCSIS 3.0 set-top box" in this MCN article: »www.multichannel.com/news/techno···o/383698

I wonder if this could be a Samsung version of the XG1 that goes along with the Samsung RNG150N X1 companion box?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to scjohnson

And before that post in that Comcast Support forum, "ComcastChad" had posted this (first) one:

From: »forums.comcast.com/t5/X1/XFINITY···1#M31299

quote:
A new version of the XFINITY TV app and website has been released to customers this morning (9/8). This release now allows X1 DVR with cloud technology customers to stream and download COMPLETED recordings outside the home connected to any Wifi or 3G/4G/LTE connections. Please see release notes below:

• Expanded functionality and content availability out-of-home (over non-comcast wi-fi or cellular networks) including:
• Device provisioning
• Streaming of completed recordings
• Downloading of completed recordings (mobile only)
• Setting/canceling of recordings
• Browsing guide and OnDemand libraries
• and more!

• Rotten tomatoes ratings
• Player support for iOS 8 (iOS only)

Note: Live TV and On Demand Streaming still requires connection to your in-home XFINITY Network. You can now browse the Guide and On Demand listings outside your home.
And then:
quote:
Chad,

My guess is that multiple DVR support will be in a later release, from what you say here?
 
By the end of this month, Whole Home DVR scheduling will be deployed to customers with more than 2 X1 DVRs in the home.

scjohnson

join:2010-07-21
West Lafayette, IN
reply to gate1975mlm

September update notes from the Comcast forum:

In the coming weeks XRE 1.45 will be released to all X1 customers. Release notes are below:

Common Sense Media and Parental Guidance displays updated
New Episode Guide display for episodes available for purchase
Recent TV Shows row added to On Demand menu
Favorite button added to sports entity pages
Movies can now be sorted by Rotten Tomatoes rating
Channel number now displayed under record options
Sports genres now searchable
For You menu expanded to include Recent Apps and Recent Purchases rows
New alternate Mini-Guide view
Improved Sports Team pages
Comcast Labs beta features available to preview:
Faster Menu Navigation
Restart Notifications
»forums.comcast.com/t5/X1/XFINITY···3#M31392

joejoejeo

join:2006-04-02
Bloomington, IN
reply to telcodad

So does anybody have the Samsung RNG150N that is listed on this page »customer.comcast.com/help-and-su···nion-box



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 edit
reply to gate1975mlm

It looks like Comcast has updated/added a bunch of X1 info/support pages on their Xfinity TV Support site.

Here's new one that I just came across that provides a comparision between the X1 DVR (hub) and non-DVR (companion) boxes:

X1: Equipment Comparison
Updated on August 21, 2014 at 2:11 PM
»customer.comcast.com/help-and-su···nion-box

[Note that the upcoming Xi3 box is not included in it (yet). However, you can always refer to this chart from the Comcast Cable TV FAQs area for now: »i.dslr.net/syms/2e96296e09ba4d63···f335.jpg ]



cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to gate1975mlm

Okay, I think I finally got one of my X1 issues fixed. Made the call and got a tech to come out to my house. Couple issues with the initial install apparently. He said signal strength was way too strong coming into the house. He also had to add a powered amplifier inside my house for the X1 units. Going off what him and I were casually talking about...it sounds like those amps are the key to making things work smoothly. He said they were in very short supply. Once he added that and rebooted the system, my Anyroom DVR functionality worked perfectly.

Now on to the next issue, Caller ID not appearing on my tv (minor issue I know but I'm paying for it so I should expect it to work right?). I'll also be placing a call in the next few days to get my modem set to bridge mode.


Zoder

join:2002-04-16
Miami, FL
reply to mikedz4

I think that information is stored in the cloud. Saw a post on the other site where a guy swapped his DVR but the new one showed the list of all the old recordings. Calling Comcast fixed the issue.



mikedz4

join:2003-04-14
Weirton, WV
Reviews:
·Frontier Communi..
·Verizon Online DSL
·Comcast
reply to gate1975mlm

I noticed on one of my x1 boxes the saved recordings is stuck at 100% full. No matter how many shows I delete it is stuck at 100% full. I also noticed I am not able to play content from one x1 dvr on another. Like I record a show in the living room. It won't play in the bedroom for some reason. How do I fix these issues?


Zoder

join:2002-04-16
Miami, FL
reply to wolf

They audio problem you speak of has not been resolved with this update according to the posts on the other forum.

I think the freezing relates to signal/network problems. Since most of the functions go through the cloud, when there is a network issue the system can freeze. Last week we had a outage on Monday for all 3 services. Over the weekend I had been experiencing a lot of freezes on all of our boxes. After the outage was resolved haven't had anymore freezing since then.



wolf

@208.77.28.x
reply to Zoder

"Ongoing work for performance and stability improvements"...

Maybe this gives some hope that CC will finally address the stereo/surround issue that they created a while back with one of their X1 upgrades. Also the intermittent audio dropouts, and I still get occasional freeze-ups of the DVR (and of course the satellite box is interminably slow to respond). Just last night the whole system locked up in the middle of watching a live program & I was too tired to deal with it, so just went to bed...


Zoder

join:2002-04-16
Miami, FL
reply to gate1975mlm

Here are the August updates we should be receiving according to the Comcast forum.

1.44.04

Purchase TV Seasons

-New TV Season bundling so you can purchase an entire season of a series (instead of purchasing one episode at a time). To start, only a few seasons will be offered in a bundle, but check back for more seasons with bundled purchase option in the next few months.

Search: ‘Jump to’ neighborhood option when in grid guide

-We received feedback on the forums that users wanted to be able to type a channel number, but if that number was not in their channel lineup, they could still jump to that area of channels. This feature is in response to that request.

Browse enhancements:

-Added “For You” as a sort option in browse sections. Select the sort option at the top of the screen and select “For You” to see a personalized sort order based on the On Demand viewing habits of the particular device.

-After scrolling down into a browse collection, you can press the up arrow button on your remote to scroll back to the top row.

Grid Guide enhancements:

-Playback indicators appear in the grid guide for programs that are available On Demand at no extra charge. There are two icons: Restart and Watch Now. Select a program with this icon to either restart from the beginning (if program has already begun), or to watch now (if program airs in the future).

Apps

-New row for websites to showcase websites that are easily accessible from X1

-We updated the screen for entering your Apps PIN across all apps – more consistent log in process

Mini Info update:

Press the Info button on your remote while watching a TV Series. The episodes button in the action bar will take you to the episode guide in the case that you want to find another episode of that particular series. You can also scroll down to see a row that features other programs from the same network provider.

Sports Team pages:

We have improved sports team pages by organizing listings into 3 rows: Live, Replays and More Programs. This layout makes it much easier to find upcoming live games for your favorite sports team.

Recordings:

A ‘More Episodes’ tile has been added to the end of a series recording row to show the number of episodes available On Demand. This is helpful because you can see how many other available episodes there are to watch. Clicking on the tile will take you to the episode guide.

Last Watched:

-Added channel number to channel tiles in the last watched row.

-Added episode number, season number and episode title to program tiles.

HD Preferred Improvement:

-Skip watch options and begin automatic playback of HD (removes an additional step from playback process)

Comcast Labs:

-Photo Share Feature has been added to Comcast Labs. Turn the feature on, and then enter your phone number with your remote to receive a link to share your photos to the TV from your smart phone.

Ongoing work for performance and stability improvements



wolf

@208.77.28.x
reply to egeek84

Regarding the nightly Stereo/Surround issue, that used to work just fine & was broken at one point a couple of months back (presumably by some updates that were pushed down to the box). This is not an issue that was always inherent to the Pace boxes, so don't know why this can't also be fixed by another software/firmware update. I think the intermittent audio dropouts may have been happening all along on my Pace but can't say for sure.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad

FYI - From a post »forums.comcast.com/t5/X1/Updates···9#M27354 by "ComcastSarah" on the Comcast Support forum today:

quote:
This link offers helpful tips and tricks for the X1 Guide. I hope you all find it useful!

»media2.comcast.net/anon.comcasto···ips1.pdf



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
reply to gate1975mlm

im telling you guys, Get the Arris X1 (XG1A) ! It resolves the audio issues, PERMANENTLY! Beg, scream, do whatever you have to do to have your local installer/repairguy go out and get it. If he comes to your house with the Pace X1s, kindly tell him the issue and request for him to get the Arris one.



wolf

@74.121.100.x
reply to cheeseman

Same here. Good times...


cheeseman

join:2014-06-19
Philadelphia, PA
kudos:1
reply to gate1975mlm

I'm still experiencing audio drops, and wake up every morning to the box putting out stereo despite the menu still saying surround. I have to toggle to stereo and then back to surround to get surround out again.

I'm agitated enough that I might just go get an optical cable again soon.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad

Comcast has a new video up their YouTube channel today on the X1 platform:

»www.youtube.com/watch?v=7j4mcL7kaDE


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad

Comcast says it's now accelerating the rollout and expanding the eligibility requirements for X1:

Comcast Speeds Up X1 Rollout
Expanding Eligibility For Cloud-Based Video Platform

By Jeff Baumgartner, Multichannel News - July 22, 2014
»www.multichannel.com/news/techno···t/382675

quote:
... Comcast is looking to accelerate the rollout and expand the eligibility requirements for X1, the MSO’s IP-capable, cloud-based video platform.
:
“Our X1 additions nearly doubled this quarter, and we are looking again at further increasing the eligibility,” Comcast chairman and CEO Brian Roberts said on Tuesday’s second quarter earnings call, noting later that previous X1 box inventory issues are now a thing of the past.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to BigBearsFan

said by mikedz4:

Anyone try the Comcast labs section in the settings then preferences?

said by BigBearsFan:

I have been using all of them but the remote lock.The next feature when watching on demand works pretty good. I also like the ability to remove last channels one at a time.They are nice and the thing is you don't have to use them if you don't want to.

A story on the GigaOM site today on this new "Comcast Labs" section:

Comcast is bringing experimental labs features to its X1 set-top box
By Janko Roettgers, GigaOM - July 21, 2014
»gigaom.com/2014/07/21/comcast-is···top-box/


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to Zoder

Not a bad idea. I'll give it a shot.


Zoder

join:2002-04-16
Miami, FL
reply to cbrigante2

Well why don't you try swapping the box with one of the working boxes. Then you'll know if it's the box or the signal to that box.



cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to Zoder

Okay. I was hoping it would be easier/quicker just replacing the box.


Zoder

join:2002-04-16
Miami, FL
reply to cbrigante2

said by cbrigante2:

1. One of the boxes seems to freeze/lock up at least once a day with the only fix being to reboot unit. This box also does not seem to work/see the Anyroom DVR. Should I just get the box replaced? If so, what are the steps for that? Does it start with a phone call or can I just take it to the local Comcast office to replace?

It could be a single issue or the box so it's best to have a tech out to check.


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to gate1975mlm

Pretty new to X1 service here (about 2 weeks old). I have a couple issues. My anyroom DVR functionality never seemed to work on the remote boxes up until last night when I did a full reboot of everything (X1 DVR included). I still have two lingering issues though.

1. One of the boxes seems to freeze/lock up at least once a day with the only fix being to reboot unit. This box also does not seem to work/see the Anyroom DVR. Should I just get the box replaced? If so, what are the steps for that? Does it start with a phone call or can I just take it to the local Comcast office to replace?

2. Minor complaint, but on screen caller ID does not seem to work. Is there a trick to getting that working that doesn't involve calling them (I spent an hour on the phone with them on this issue the other day only to be hung up/disconnected with no return call even though they had my number)?

Thanks in advance for help.



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
reply to gate1975mlm

I am so happy! So I called Comcast the other day cuz the audio drop out issue was annoying the god damn F outta me!

I got through to a retentions specialist and explained to her about how its bug with the hardware, the arris boxes dont have the issue, weve still been waiting for a firmware "fix" but havent gotten one yada yada and then she told me the best she could so was schedule an appt and its up to the tech if he/she has one on their truck.

So I said why not and decided to roll the dice and luckily, she could have a tech out like a day later.

So the comcast guy comes out, 15 mins before my 2 hour cutoff and at this point, im already thinking its gonna be bad news for me. So I explain to him whats going on and he says "weird, I wasn't aware of that but let me go check my truck." One of my pet peeves is when I have to tell the Comcast reps about something and they look at me like im smoking crack or something, its as if they dont want to believe anything else and that there are no issues or problems or that im always lying just to make their lives difficult.

Anyways, he comes out and is like "good news I have a box." So he comes in, hooks it up, and we both see the green light come on instead of blue. He's like "dammit i thought this was an Arris, not a Pace." So i'm thinking at this point hes gonna be like "Sorry I tried, guess we dont have any more, I can get your number and maybe I can have my sup call you if we ever get any yada yada" but instead, he whips out his iphone and starts furiously typing away on it. He ends up getting a call 5 mins later and then tells me, "you're in luck, one of my buddies has one, ill be right back."

So he goes to another comcast location or center or whatever across town and then drives back with it, hooks it up, and I am on cloud nine.

I thank him and tell him how much this made my day and that he'd be getting a 5 star rating for sure from me.

So TLDR with all the recent bad publicity regarding Comcast lately and my previous hsitory with them, I was pleasantly surprised yesterday and they totally impressed me and now my sound issues are gone and I have the sexy new Arris X1! WOOT!



BigBearsFan

join:2009-08-01
Galesburg, IL
reply to mikedz4

I have been using all of them but the remote lock.The next feature when watching on demand works pretty good. I also like the ability to remove last channels one at a time.They are nice and the thing is you don't have to use them if you don't want to.



mikedz4

join:2003-04-14
Weirton, WV
reply to gate1975mlm

why has my box restarted the past 2 nights. Thursday morning it came back on with the battery remaining working. Today it is unavailable.
Anyone try the Comcast labs section in the settings then preferences?