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mikedz4

join:2003-04-14
Weirton, WV
reply to telcodad

Re: [X1-X2] Xfinity X1 now available to New Customers

Guide version new
Release version. Xappl.xre.37p7
Server 1.37.07 01/29/2014 15:00
Xre protocol 2.8.0
Remote battery level unknown



telcodad

join:2011-09-16
Lincroft, NJ
kudos:5
reply to mikedz4

said by mikedz4:

how can I download x2?

OK, to upgrade to the "X2" guide, in the X1 main menu, try going to Settings > Preferences > Guide Version. There should be a choice to select the "new" guide.

See: »X2 Update

Note that "once you have upgraded to the new guide on the X1 Platform, you will not be able to return to the current X1 guide."


telcodad

join:2011-09-16
Lincroft, NJ
kudos:5
reply to mikedz4

said by mikedz4:

how can I download x2? I tried upgrade and it told me " the set top box was unable to request and updated version."

I would have thought that the "X2" update had been pushed to all X1 boxes by now.

said by mikedz4:

I just got Comcast [re]installed and yes I still have directv but downgraded to the basic package there.

OK, that's the problem, then. Your recent, brief defection to DirecTV must have angered the X1 Platform spirits!


mikedz4

join:2003-04-14
Weirton, WV
reply to telcodad

how can I download x2? I just got Comcast installed and yes I still have directv but downgraded to the basic package there. I tried upgrade and it told me " the set top box was unable to request and updated version."



telcodad

join:2011-09-16
Lincroft, NJ
kudos:5
reply to Cctech

said by Cctech :

... it's the x2 that changes the light color.

What? I've never heard of a SW/FW release that changed the color of the power indicator.

AFAIK, the power switch just uses a monochromatic LED that's not capable of outputting different colors.

Maybe for the latest set of XG1 boxes, Pace started sourcing their power buttons from the same vendor that ARRIS uses, and those units are now pre-loaded with the "X2" version of the guide? That would make more sense to me.


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to Cctech

Well all 3 of my pace boxes have X2 and the power light is still green.



SuperNet9
Go Ninja,Go Ninja Go..
Premium
join:2002-10-08
Harwood Heights, IL
kudos:5
reply to Cctech

said by Cctech :

Both the arris and pace have blue lights, it's the x2 that changes the light color.
I've installed both and the both have same light.

Mine is green with X1-X2, that is normal?
--
»www.RestartYourComputer.net


Cctech

@verizon.net
reply to ComcastTech

Both the arris and pace have blue lights, it's the x2 that changes the light color.
I've installed both and the both have same light.


ComcastTech

join:2008-05-31
reply to gate1975mlm

not necessarily to the comment about no longer installing the green power light ones. but based off of the past couple weeks, we may only be installing the ARRIS ones (blue power).



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8

1 edit
reply to Cabby

Re: What Comcast's proposed acquisition of TWC would mean for X1

I would have to agree with the tech from At&t. 95% of the men and women who handle the calls at Comcast are completely clueless lol

I do not work for Comcast and almost everytime I call it amazes me how I know more about what's going on with Comcast products and issues then they do lol


Cabby

join:2013-03-25
reply to joejoejeo

said by joejoejeo:

you should not call them you should chat with them first as thats how i found out how to get the best teer 1 support »www.comcastsupport.com/ChatEntry···ted.aspx

My chats resulted in them telling me X1 wasn't available at all in my area, for new or existing customers, which is clearly wrong.

For what it's worth, I was on the phone with AT&T addressing a different issue, and the tech on the phone indicated he used to work for Comcast and everyone there are complete buffoons.

joejoejeo

join:2006-04-02
Bloomington, IN
reply to Cabby

you should not call them you should chat with them first as thats how i found out how to get the best teer 1 support »www.comcastsupport.com/ChatEntry···ted.aspx


novanosis

join:2011-02-21
kudos:1
reply to telcodad

I can confirm the Arris/Moto XG1 is now being used in the Chicago area.

said by telcodad:

said by gate1975mlm:

I would like to think going forward
that Comcast will be using these new Arris XG1 boxes with the Blue power light when installing X1 over the older Pace boxes with the green power light?

From this article on the the MCN site today, it sounds like ARRIS has been shipping quite a few of their XG1 boxes to Comcast lately:

Set-Top Sales Surge At Arris In Q4
Shipments Of RDK-Powered ‘XG1' Boxes To Comcast Contributed To The Rise

By Jeff Baumgartner, Multichannel News - February 20, 2014
»www.multichannel.com/distributio···4/148405
quote:
“[T]he Comcast XG1 came on very strong at the end of the year following the successful completion of product qualification,” Arris chairman and CEO Bob Stanzione said on Wednesday afternoon’s earnings call.

The XG1 “played a nice factor in the quarter,” added Larry Robinson, president, customer premises equipment, for Arris. ...


Cabby

join:2013-03-25
reply to joejoejeo

said by joejoejeo:

You should chat with them and ask them to put on the notes that you want the arris/Motorola XG1 and also you want to swap out your non DVRs for the x1 companion boxes. Also have them put in the notes you want a Comcast tech and not a contractor.

In my several subsequent calls with them, I've been told that I will basically "get what I get" because they will have "what performs best for my area"

I've had to call 5 times since I made the appointment 2 days to ago to fix billing errors as a result of making the appointment.

Why does everyone suck at their job?


telcodad

join:2011-09-16
Lincroft, NJ
kudos:5

1 recommendation

reply to gate1975mlm

said by gate1975mlm:

I would like to think going forward that Comcast will be using these new Arris XG1 boxes with the Blue power light when installing X1 over the older Pace boxes with the green power light?

From this article on the the MCN site today, it sounds like ARRIS has been shipping quite a few of their XG1 boxes to Comcast lately:

Set-Top Sales Surge At Arris In Q4
Shipments Of RDK-Powered ‘XG1' Boxes To Comcast Contributed To The Rise

By Jeff Baumgartner, Multichannel News - February 20, 2014
»www.multichannel.com/distributio···4/148405
quote:
“[T]he Comcast XG1 came on very strong at the end of the year following the successful completion of product qualification,” Arris chairman and CEO Bob Stanzione said on Wednesday afternoon’s earnings call.

The XG1 “played a nice factor in the quarter,” added Larry Robinson, president, customer premises equipment, for Arris. ...


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to ComcastTech

Re: [X1-X2] Xfinity X1 now available to New Customers

"not necessarily" replys to which one of my comments?


ComcastTech

join:2008-05-31
reply to gate1975mlm

not necessarily, but so far that has been the case.



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8

2 edits
reply to joejoejeo

Re: What Comcast's proposed acquisition of TWC would mean for X1

I would like to think going forward that Comcast will be using these new Arris XG1 boxes with the Blue power light when installing X1 over the older Pace boxes with the green power light? I know my brother just moved into a new house and Comcast indeed gave him the new Arris XG1 with the Blue power light. I called Comcast about these newer boxes and asked if I could have my older pace boxes swapped out for the new on. And after VERY long annoying phone call she set up the tech call and also said she put a note in the order to bring the new Arris XG1. With a lot of luck the tech actually reads the note and brings the new Arris XG1.

Main reason I want the Arris XG1 is because of the report that those annoying audio drop outs are completely fixed. And hearing that everything seems smoother overall with the interface does not hurt either


joejoejeo

join:2006-04-02
Bloomington, IN
reply to Cabby

You should chat with them and ask them to put on the notes that you want the arris/Motorola XG1 and also you want to swap out your non DVRs for the x1 companion boxes. Also have them put in the notes you want a Comcast tech and not a contractor.


ComcastTech

join:2008-05-31
reply to gate1975mlm

Re: [X1-X2] Xfinity X1 now available to New Customers

I have the Arris XG-1A and I love it. It is more fluid navigating the X2 guide, and just more fluid overall. When I installed the Pace ones, it felt choppier and lagged with either guide. The ARRIS is constant and keeps up with me.


Cabby

join:2013-03-25
reply to joejoejeo

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by joejoejeo:

tell them to put in the appointment and tech notes that you want want the Arris XG1 if they have it. also tell them you want to swop out your non-dvr boxes for X1 companion boxes.

We're not off to a good start. I logged in to my account to check my bill and noticed "No Scheduled Appointments". I immediately called and it's as if I never spoke to anyone yesterday, so had to start all over and my date got pushed almost a week out.... Anyhow, I asked he note the Arris XG1 as a preference in my account, which he said he did, but he also sounded like he's never heard of Arris and may have just been humoring me. As with all tech support, I knew a lot more about X1 than he did and I called the X1 tech support line direct. So disappointing start so far... good thing I noticed that or I would have been sitting home from 3 to 5PM for nothing.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:5
reply to SpHeRe31459

said by SpHeRe31459:

said by Cabby:

My companion boxes are already the RNG150N I believe, will they not be swaping those?

They will swap them, the RNG150N's telcodad is referring to are special Pace made models that are loaded with the X1 software.

Yes, thanks for clarifying that. It can be a bit confusing when there are Motorola, Cisco, and Pace boxes all designated as "RNG150N."

Cabby See Profile see the "Cable Boxes" section on this FAQs page: »Comcast Cable TV FAQ »What is X1 and X2?

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to Cabby

said by Cabby:

said by telcodad:

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

My companion boxes are already the RNG150N I believe, will they not be swaping those?

They will swap them, the RNG150N's telcodad is referring to are special Pace made models that are loaded with the X1 software.

Cabby

join:2013-03-25
reply to telcodad

said by telcodad:

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

My companion boxes are already the RNG150N I believe, will they not be swaping those?

joejoejeo

join:2006-04-02
Bloomington, IN
reply to Cabby

tell them to put in the appointment and tech notes that you want want the Arris XG1 if they have it. also tell them you want to swop out your non-dvr boxes for X1 companion boxes.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:5
reply to Cabby

said by Cabby:

With all your expertise, what should I be on the look out for regarding the install? My house is only 2 years old and wired well, so I don't anticipate any issues there. But I do see a lot of back and forth over hardware manufacturers, which one would I perfer if given the choice?

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

Cabby

join:2013-03-25
reply to telcodad

I finally got an appointment next week to swap all my equipment and "upgrade" to X1 ($55 install fee).

I'm an existing Triple Play Customer with AnyRoom DVR. I have 1 main DVR box that feed 3 "client" boxes in other rooms.

With all your expertise, what should I be on the look out for regarding the install? My house is only 2 years old and wired well, so I don't anticipate any issues there. But I do see a lot of back and forth over hardware manufacturers, which one would I perfer if given the choice?

TIA!



telcodad

join:2011-09-16
Lincroft, NJ
kudos:5

1 edit
reply to joejoejeo

said by joejoejeo:

If anybody who had the pace xg1 and now has the arris xg1 please give us a review of the differences between the boxes and the x1 guide thanks

This post over on the Comcast Support forum mentions some: »forums.comcast.com/t5/X1/Latest-···5#M10079

EDIT: Another post mentioning the differences by the same author in another thread: »forums.comcast.com/t5/X1/X1-Audi···7#M10716

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to telcodad

Re: [X1-X2] Xfinity X1 now available to New Customers

said by telcodad:

said by MrJitters:

FWIW Dept: Over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

FYI - I found the thread on the Comcast Support forum that he's talking about:

Latest X1 cable box
»forums.comcast.com/t5/X1/Latest-···/2033973

From post: »forums.comcast.com/t5/X1/Latest-···5#M10079
quote:
I admit I pulled in a favor to get an Arris box. The Arris box is better in many regards, the big one being it completely eliminates the notorious audio drop outs. ...

Good to know, I was pretty sure it was hardware issue with the Pace box.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to gate1975mlm

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

The Xi3 is a totally different class of hardware from the XG1.

The XG1 is the technical designation for what we just commonly call an "X1 DVR".
Xi3 is a designation for a forthcoming IP-only client box.
»Comcast Cable TV FAQ »What is X1 and X2?