1 edit | reply to gate1975mlm
Re: [X1] Xfinity X1 now available to New Customers in Philly! All 3 of my X1 DVR's get so laggy and slow at random times especially in the evening. Some examples clicking on DVR recordings is so slow and takes sometimes a few minutes for the info and watch button to display. Also deleting recordings also takes a few minutes before they are deleted if at all. Also have seen the channel logos get stuck on the screen with no video and just sound when changing channels. Also fast forwarding sometimes gets stuck. Also set recording not being recorded sometimes.
This seems to have been happening ever since I had the X1 boxes installed back on January.25,2013
Anyone else here have lots of issues like this?
I had a Comcast tech here at the house yesterday and they replaced a wire in the back yard. They said it was all chewed up and had water in it thanks to the F-ing squirrels. And the tech said this was most likely the reason for all the boxes being laggy. Well the lag was back again last night so the new wire did not help the issue at all.
Is comcast aware of these laggy issues with the X1 boxes.
I am in the Philadelphia area and was thining maybe there is a problem with the network in this area?
When the X1 box is working fast without the slowness I like it a lot but I am seeing way to many times during the day when the bosx gets so laggy and slow it hard to use it without wantingto throw the remote into the tv. |
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The Q
join:2008-06-26
Collegeville, PA | you may find some answers at the comcast x1 forum site.
»forums.comcast.com/t5/XfinityTV-···/1557105 |
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 egeek84Premium
join:2011-07-28
Livermore, CA
 ·Comcast
| reply to gate1975mlm
said by gate1975mlm:All 3 of my X1 DVR's get so laggy and slow at random times especially in the evening. Some examples clicking on DVR recordings is so slow and takes sometimes a few minutes for the info and watch button to display. Also deleting recordings also takes a few minutes before they are deleted if at all. Also have seen the channel logos get stuck on the screen with no video and just sound when changing channels. Also fast forwarding sometimes gets stuck. Also set recording not being recorded sometimes.
This seems to have been happening ever since I had the X1 boxes installed back on January.25,2013
Anyone else here have lots of issues like this?
I had a Comcast tech here at the house yesterday and they replaced a wire in the back yard. They said it was all chewed up and had water in it thanks to the F-ing squirrels. And the tech said this was most likely the reason for all the boxes being laggy. Well the lag was back again last night so the new wire did not help the issue at all.
Is comcast aware of these laggy issues with the X1 boxes.
I am in the Philadelphia area and was thining maybe there is a problem with the network in this area?
When the X1 box is working fast without the slowness I like it a lot but I am seeing way to many times during the day when the bosx gets so laggy and slow it hard to use it without wantingto throw the remote into the tv.
I have the same exact issues, literally. Yesterday night it was 5 minutes before 8 and I wanted to record American Idol since I had some other stuff to do, the recording confirmation didn't pop up until like 3 minutes into the show, seriously? |
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egeek84Premium
join:2011-07-28
Livermore, CA | reply to gate1975mlm
woke up and both of my boxes were acting strange. Live TV wouldn't show up unless I hit pause then play again. It's as if someone messed with the guide or something overnight. In any event, I restarted the boxes and all is good again. |
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| reply to gate1975mlm
said by gate1975mlm:All 3 of my X1 DVR's get so laggy and slow at random times especially in the evening. Some examples clicking on DVR recordings is so slow and takes sometimes a few minutes for the info and watch button to display. Also deleting recordings also takes a few minutes before they are deleted if at all. Also have seen the channel logos get stuck on the screen with no video and just sound when changing channels. Also fast forwarding sometimes gets stuck. Also set recording not being recorded sometimes.
This seems to have been happening ever since I had the X1 boxes installed back on January.25,2013
Anyone else here have lots of issues like this?
I had a Comcast tech here at the house yesterday and they replaced a wire in the back yard. They said it was all chewed up and had water in it thanks to the F-ing squirrels. And the tech said this was most likely the reason for all the boxes being laggy. Well the lag was back again last night so the new wire did not help the issue at all.
Is comcast aware of these laggy issues with the X1 boxes.
I am in the Philadelphia area and was thining maybe there is a problem with the network in this area?
When the X1 box is working fast without the slowness I like it a lot but I am seeing way to many times during the day when the bosx gets so laggy and slow it hard to use it without wantingto throw the remote into the tv.
Have had a few issues with the DVR thus far. I mentioned last week after an update I had to reboot the box because when I powered on the DVR and TV the screen was frozen on The Weather Channel logo. One other time the audio was 2 to 3 seconds ahead of the video on several stations but a reboot fixed that as well.
The one pet peeve I do have is that when modifying a recording's start and end time, seems like I have to do it twice to get the DVR to take it (never accepts it the first time).
Not a fan of having to go into the Deleted screen to permanently erase a recording off the DVR. I guess there are people who erase recordings by accident but to me it's redundant.
Haven't seen the issues with a set recording not recording at all or the fast forwarding/rewinding getting stuck yet. I do sometimes experience a lag when I scroll through the guide using the arrow keys rather than using the PG UP/PG DN keys. |
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 JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 | Gate-
I finally saw the "lag" issue you were talking about last night - and it was right around 8:30pm!
Tried to watch a recorded show - menus took minutes to change.
--
"ONE team - ONE city - ONE dream!!" |
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| So if you all experienced the lag around the same time, is this a result of the "cloud" sourced UI?
Some backend server cluster take a performance penalty for some issue?
That's a little scary. |
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| reply to JeepMatt
said by JeepMatt:Gate-
I finally saw the "lag" issue you were talking about last night - and it was right around 8:30pm!
Tried to watch a recorded show - menus took minutes to change.
These X1 boxes are driving the whole family nuts. I am so sorry that I rushed to upgrade to these boxes 
Soemtimes they work normal and fast but too many times though out the day they slow to a craw!
Comcast needs to fix these issues ASAP! |
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egeek84Premium
join:2011-07-28
Livermore, CA Reviews:
·Comcast
| reply to gate1975mlm
New build pushed out!
Release Version: xappl-XREY.OP7
XRE Server Version: Y.01.08 (Build 4211)
XRE Protocol Version: 2.8.0
Receiver: Native version 1.1.2
STB Version: PX001AN_XC_1.1.2.1.1_PROD_BC_SPCsd
STB Timestamp: Sat Mar 02 06:34:34 UTC 2013 |
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JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 Reviews:
·Comcast
 ·Verizon FiOS
| Same here this morning egeek-
But, looks only on the server side (XRE) - not the STB side. Hopefully that'll clear up some of the lag we've been seeing lately, but not sure.
We've gone from the X version to Y. So exciting! 
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"ONE team - ONE city - ONE dream!!" |
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JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 | Recording Light I swear for the 1st time last night - a red recording light was on my DVR.
I know many have been clamoring for this - I wonder if this latest update activated it?
--
"ONE team - ONE city - ONE dream!!" |
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2 edits | said by JeepMatt:I swear for the 1st time last night - a red recording light was on my DVR.
I know many have been clamoring for this - I wonder if this latest update activated it?
Comcast just got the Red Light working a few day ago 
Comcast also have improved the speed of the X1 UI a lot last weekend. I hardly ever get those annoying delays anymore since the latest updates that Comcast sent out this past weekend.
My 3 X1 boxes are working the best they ever have since this past weekend.
One of the main bugs I still see is some "Ghosting" on the X1 UI. It seems to happen at random times after I delete a recording and you can see the guide ghosting though on the right side of the screen at all times. And the only way to remove it you have to start another DVR recording again. Hopefully this also will also be fix soon. |
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JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 Reviews:
·Comcast
·Verizon FiOS
| Gate-
I agree with you. This has been a solid build.
And while I know you're on the Comcast forum too - one thing I like there is that Kara, the rep - actually admits when they find a problem & it's their fault. (slow down and lag).
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"ONE team - ONE city - ONE dream!!" |
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shades
join:2001-06-26
Williamstown, NJ | reply to Shoe
Re: [X1] Xfinity X1 now available to New Customers in Philly! thanks |
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JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 Reviews:
·Comcast
·Verizon FiOS
| DVR Not Available So last night around 8pm I went to watch some recorded shows - and the system brought up a message:
"DVR Not available due to system maintenance".
I have to admit, this is the first real annoying bug. How in the hell would system maintenance cause me to not be able to read my DVR?
OR - are my programs actually now being stored in the cloud?? Hmmmm...
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"ONE team - ONE city - ONE dream!!" |
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| What's odd about that is policy dictates system maintenance to be performed between 12am and 5am. Unless it was some kind of "emergency" thing.
This maintenance window is when you would normally see code upgrades, channel changes (adds, moving frequencies, etc), new ch maps pushed out, server swaps or other gear changes. |
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JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 | Looks like there was yet another Server side update overnight....
--
"ONE team - ONE city - ONE dream!!" |
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| reply to gate1975mlm
Re: [X1] Xfinity X1 now available to New Customers Was talking to a chat rep about problems with my phone and I asked about the x1. When they connected me to the cable department after solving my problem I asked them and they told me the x1 is coming to the Pittsburgh area next month but to call in the morning for a date.
Don't know how true or whether to believe the chat rep though. |
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| now I hear I may NOT get it until 2014 in my area. Cumon I wish someone would give me an good answer. |
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| update. I just found out that central and western pa, eastern ohio, west Virginia and western Maryland will get the x1 around thanksgiving or Christmas (the end of q4 2013). |
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