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mikedz4

join:2003-04-14
Weirton, WV
Reviews:
·Frontier Communi..
·Verizon Online DSL
·Comcast
reply to gate1975mlm

Re: [X1-X2] Xfinity X1 now available to New Customers

I noticed on one of my x1 boxes the saved recordings is stuck at 100% full. No matter how many shows I delete it is stuck at 100% full. I also noticed I am not able to play content from one x1 dvr on another. Like I record a show in the living room. It won't play in the bedroom for some reason. How do I fix these issues?

Zoder

join:2002-04-16
Miami, FL
reply to wolf
They audio problem you speak of has not been resolved with this update according to the posts on the other forum.

I think the freezing relates to signal/network problems. Since most of the functions go through the cloud, when there is a network issue the system can freeze. Last week we had a outage on Monday for all 3 services. Over the weekend I had been experiencing a lot of freezes on all of our boxes. After the outage was resolved haven't had anymore freezing since then.


wolf

@208.77.28.x
reply to Zoder
"Ongoing work for performance and stability improvements"...

Maybe this gives some hope that CC will finally address the stereo/surround issue that they created a while back with one of their X1 upgrades. Also the intermittent audio dropouts, and I still get occasional freeze-ups of the DVR (and of course the satellite box is interminably slow to respond). Just last night the whole system locked up in the middle of watching a live program & I was too tired to deal with it, so just went to bed...

Zoder

join:2002-04-16
Miami, FL
reply to gate1975mlm
Here are the August updates we should be receiving according to the Comcast forum.

1.44.04

Purchase TV Seasons

-New TV Season bundling so you can purchase an entire season of a series (instead of purchasing one episode at a time). To start, only a few seasons will be offered in a bundle, but check back for more seasons with bundled purchase option in the next few months.

Search: ‘Jump to’ neighborhood option when in grid guide

-We received feedback on the forums that users wanted to be able to type a channel number, but if that number was not in their channel lineup, they could still jump to that area of channels. This feature is in response to that request.

Browse enhancements:

-Added “For You” as a sort option in browse sections. Select the sort option at the top of the screen and select “For You” to see a personalized sort order based on the On Demand viewing habits of the particular device.

-After scrolling down into a browse collection, you can press the up arrow button on your remote to scroll back to the top row.

Grid Guide enhancements:

-Playback indicators appear in the grid guide for programs that are available On Demand at no extra charge. There are two icons: Restart and Watch Now. Select a program with this icon to either restart from the beginning (if program has already begun), or to watch now (if program airs in the future).

Apps

-New row for websites to showcase websites that are easily accessible from X1

-We updated the screen for entering your Apps PIN across all apps – more consistent log in process

Mini Info update:

Press the Info button on your remote while watching a TV Series. The episodes button in the action bar will take you to the episode guide in the case that you want to find another episode of that particular series. You can also scroll down to see a row that features other programs from the same network provider.

Sports Team pages:

We have improved sports team pages by organizing listings into 3 rows: Live, Replays and More Programs. This layout makes it much easier to find upcoming live games for your favorite sports team.

Recordings:

A ‘More Episodes’ tile has been added to the end of a series recording row to show the number of episodes available On Demand. This is helpful because you can see how many other available episodes there are to watch. Clicking on the tile will take you to the episode guide.

Last Watched:

-Added channel number to channel tiles in the last watched row.

-Added episode number, season number and episode title to program tiles.

HD Preferred Improvement:

-Skip watch options and begin automatic playback of HD (removes an additional step from playback process)

Comcast Labs:

-Photo Share Feature has been added to Comcast Labs. Turn the feature on, and then enter your phone number with your remote to receive a link to share your photos to the TV from your smart phone.

Ongoing work for performance and stability improvements


wolf

@208.77.28.x
reply to egeek84
Regarding the nightly Stereo/Surround issue, that used to work just fine & was broken at one point a couple of months back (presumably by some updates that were pushed down to the box). This is not an issue that was always inherent to the Pace boxes, so don't know why this can't also be fixed by another software/firmware update. I think the intermittent audio dropouts may have been happening all along on my Pace but can't say for sure.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad
FYI - From a post »forums.comcast.com/t5/X1/Updates···9#M27354 by "ComcastSarah" on the Comcast Support forum today:
quote:
This link offers helpful tips and tricks for the X1 Guide. I hope you all find it useful!

»media2.comcast.net/anon.comcasto···ips1.pdf



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
reply to gate1975mlm
im telling you guys, Get the Arris X1 (XG1A) ! It resolves the audio issues, PERMANENTLY! Beg, scream, do whatever you have to do to have your local installer/repairguy go out and get it. If he comes to your house with the Pace X1s, kindly tell him the issue and request for him to get the Arris one.


wolf

@74.121.100.x
reply to cheeseman
Same here. Good times...

cheeseman

join:2014-06-19
Palo Alto, CA
kudos:1
reply to gate1975mlm
I'm still experiencing audio drops, and wake up every morning to the box putting out stereo despite the menu still saying surround. I have to toggle to stereo and then back to surround to get surround out again.

I'm agitated enough that I might just go get an optical cable again soon.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad
Comcast has a new video up their YouTube channel today on the X1 platform:

»www.youtube.com/watch?v=7j4mcL7kaDE


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to telcodad
Comcast says it's now accelerating the rollout and expanding the eligibility requirements for X1:

Comcast Speeds Up X1 Rollout
Expanding Eligibility For Cloud-Based Video Platform

By Jeff Baumgartner, Multichannel News - July 22, 2014
»www.multichannel.com/news/techno···t/382675
quote:
... Comcast is looking to accelerate the rollout and expand the eligibility requirements for X1, the MSO’s IP-capable, cloud-based video platform.
:
“Our X1 additions nearly doubled this quarter, and we are looking again at further increasing the eligibility,” Comcast chairman and CEO Brian Roberts said on Tuesday’s second quarter earnings call, noting later that previous X1 box inventory issues are now a thing of the past.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to BigBearsFan
said by mikedz4:

Anyone try the Comcast labs section in the settings then preferences?

said by BigBearsFan:

I have been using all of them but the remote lock.The next feature when watching on demand works pretty good. I also like the ability to remove last channels one at a time.They are nice and the thing is you don't have to use them if you don't want to.

A story on the GigaOM site today on this new "Comcast Labs" section:

Comcast is bringing experimental labs features to its X1 set-top box
By Janko Roettgers, GigaOM - July 21, 2014
»gigaom.com/2014/07/21/comcast-is···top-box/


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to Zoder
Not a bad idea. I'll give it a shot.

Zoder

join:2002-04-16
Miami, FL
reply to cbrigante2
Well why don't you try swapping the box with one of the working boxes. Then you'll know if it's the box or the signal to that box.


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to Zoder
Okay. I was hoping it would be easier/quicker just replacing the box.

Zoder

join:2002-04-16
Miami, FL
reply to cbrigante2
said by cbrigante2:

1. One of the boxes seems to freeze/lock up at least once a day with the only fix being to reboot unit. This box also does not seem to work/see the Anyroom DVR. Should I just get the box replaced? If so, what are the steps for that? Does it start with a phone call or can I just take it to the local Comcast office to replace?

It could be a single issue or the box so it's best to have a tech out to check.


cbrigante2
Cubs 20??
Premium
join:2002-11-22
North Aurora, IL
reply to gate1975mlm
Pretty new to X1 service here (about 2 weeks old). I have a couple issues. My anyroom DVR functionality never seemed to work on the remote boxes up until last night when I did a full reboot of everything (X1 DVR included). I still have two lingering issues though.

1. One of the boxes seems to freeze/lock up at least once a day with the only fix being to reboot unit. This box also does not seem to work/see the Anyroom DVR. Should I just get the box replaced? If so, what are the steps for that? Does it start with a phone call or can I just take it to the local Comcast office to replace?

2. Minor complaint, but on screen caller ID does not seem to work. Is there a trick to getting that working that doesn't involve calling them (I spent an hour on the phone with them on this issue the other day only to be hung up/disconnected with no return call even though they had my number)?

Thanks in advance for help.


egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
reply to gate1975mlm
I am so happy! So I called Comcast the other day cuz the audio drop out issue was annoying the god damn F outta me!

I got through to a retentions specialist and explained to her about how its bug with the hardware, the arris boxes dont have the issue, weve still been waiting for a firmware "fix" but havent gotten one yada yada and then she told me the best she could so was schedule an appt and its up to the tech if he/she has one on their truck.

So I said why not and decided to roll the dice and luckily, she could have a tech out like a day later.

So the comcast guy comes out, 15 mins before my 2 hour cutoff and at this point, im already thinking its gonna be bad news for me. So I explain to him whats going on and he says "weird, I wasn't aware of that but let me go check my truck." One of my pet peeves is when I have to tell the Comcast reps about something and they look at me like im smoking crack or something, its as if they dont want to believe anything else and that there are no issues or problems or that im always lying just to make their lives difficult.

Anyways, he comes out and is like "good news I have a box." So he comes in, hooks it up, and we both see the green light come on instead of blue. He's like "dammit i thought this was an Arris, not a Pace." So i'm thinking at this point hes gonna be like "Sorry I tried, guess we dont have any more, I can get your number and maybe I can have my sup call you if we ever get any yada yada" but instead, he whips out his iphone and starts furiously typing away on it. He ends up getting a call 5 mins later and then tells me, "you're in luck, one of my buddies has one, ill be right back."

So he goes to another comcast location or center or whatever across town and then drives back with it, hooks it up, and I am on cloud nine.

I thank him and tell him how much this made my day and that he'd be getting a 5 star rating for sure from me.

So TLDR with all the recent bad publicity regarding Comcast lately and my previous hsitory with them, I was pleasantly surprised yesterday and they totally impressed me and now my sound issues are gone and I have the sexy new Arris X1! WOOT!


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to mikedz4
I have been using all of them but the remote lock.The next feature when watching on demand works pretty good. I also like the ability to remove last channels one at a time.They are nice and the thing is you don't have to use them if you don't want to.


mikedz4

join:2003-04-14
Weirton, WV
reply to gate1975mlm
why has my box restarted the past 2 nights. Thursday morning it came back on with the battery remaining working. Today it is unavailable.
Anyone try the Comcast labs section in the settings then preferences?

cheeseman

join:2014-06-19
Palo Alto, CA
kudos:1
reply to wolf
This issue is driving me batty. I wanted to program a macro in my Harmony remote to fix it, but unfortunately it takes more than 5 button presses.


wolf

@74.121.100.x
reply to egeek84
I still can't believe Comcast hasn't fixed the surround sound audio dropout issue that I posted about back in April of 2013! »[X1] having an annoying problem

...or the issue of the audio mode dropping back to stereo from surround every morning in X1, which started several weeks back


wolf

@74.121.100.x
reply to BigBearsFan
Not consistently (at least in my area), and even when they do it might be 1-2 months after the fact.


egeek84
Premium
join:2011-07-28
Livermore, CA
reply to gate1975mlm
I still can't believe Comcast hasn't fixed the surround sound audio dropout issue that I posted about back in April of 2013! »[X1] having an annoying problem


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to wolf
Generally they post on your bill channel additions and deletions.


wolf

@208.77.28.x
reply to BigBearsFan
That would be a good thing provided they automatically update it when channels are added/subtracted. Not sure how that currently works with Favorites but since you have to manually set those up I suspect that you'd also have to manually add new ones that are added to your service (which is a real hassle since CC is notoriously bad about communicating such changes, and when you use your Favories Guide view you'll never see those new channels appear, which would then prompt you to add them).


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to Acct101
I think I remember seeing or reading that they are going to have a your guide feature that can be set with only the channels you have but it will probably have to be set by hand like favorites which would take some time , but once set it would stay.

Acct101
Premium
join:2011-09-20
Bensalem, PA
reply to gate1975mlm
Do you think they will ever offer a feature where you can hid the channels you don't watch?

DirecTv has this feature and it was awesome because I could block out all the non-english channels as well as the MTV type of content.


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to Zoder
I got that 1.43.0 update a couple of days ago and toyed around with it ,really liked the last channel feature expansion and the trending on twitter.Ididn't try the remote lock but thought it it would be nice couple of grandkids like to play with the mote as they call it.It will be nice when last channel has live picture and when guide has live channel.Was on vacation they had ATT Uverse and they have this feature on their guide and it was nice.Comcast is definitely behind but trying to catch up.The update was gone a day after I got it ,funny it came in the middle of the afternoon.My STB Timestamp has moved to June 24th my xre is back to 1.42.06 6/12.

Zoder

join:2002-04-16
Miami, FL
reply to telcodad
I got the July update today. Along with the stuff in the list telcodad posted, there is also a new Comcast Labs section under the notifications menu. Let's you turn on and off features Comcast is testing.