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coldengrey

join:2011-07-08
Michigan City, IN
reply to gate1975mlm

Re: [X1-X2] Xfinity X1 now available to New Customers

I've an installer coming on Friday to install X1 (I've been a triple play customer forever)...
Have a few questions, perhaps I could get some input from the community?

1:
Can anyone fill me in on which specific Hardware Models are better/best (X1 DVR, HD Reciever that has anyroom DVR access?), should I have a choice, in case the installer has selection of mfr/models on the truck.....

-----
2:
Can you guys/gals clear up for me exactly what equipment is Included, at NO CHARGE, with the X1 Package?

---> Includes 1 500GB X1 HD DVR
???? Include at least 1 HD Receiver in addition to the X1 DVR???

(Technically, my current non X1 TV Package includes 2 non DTA sources:
1 HD Receiver (with the HD Service Fee) and, in addition,
1 HD DVR which is included with the DVR service fee

Thanks


Zoder

join:2002-04-16
Miami, FL
reply to pargoff

You can set it from any of the boxes. You can also set it from your phone or tablet.


pargoff

join:2006-07-05
Canton, MI
reply to gate1975mlm

This has probably been asked and answered before but I wasn't able to find anything by searching.

If I go with the X1 DVR system and 3 "satellite" boxes in rooms, can I setup a show to record from one of the satellite boxes or do I need to set the recording only from the Main X1 box? I have WOW cable right now and I can tell the system to record any show from the satellite boxes.


hedbert

join:2008-12-04
Saint Paul, MN
reply to hedbert

said by hedbert:

I was told I could swap into a non DVR X1 at no additional cost minus the install fee, and even that I was able to get lowered.

Now we will see what hardware they give me as my install is today!


shmee

join:2005-04-03
Phoenixville, PA
reply to gate1975mlm

Great info! Thanks fellas!


hedbert

join:2008-12-04
Saint Paul, MN
reply to Tobin

said by Tobin:

I don't think they'll let you order X1 without the XG1 DVR as your first box. Even if you could, there's pretty much no reason to request the HD-only RNG150Ns unless you negotiate a lower monthly rate. Some people are able to negotiate the HD-only boxes to $5/mo while others have been able to get them for free.

I was told I could swap into a non DVR X1 at no additional cost minus the install fee, and even that I was able to get lowered.


Tobin

join:2003-09-21
Burlingame, CA
reply to shmee

I don't think they'll let you order X1 without the XG1 DVR as your first box. Even if you could, there's pretty much no reason to request the HD-only RNG150Ns unless you negotiate a lower monthly rate. Some people are able to negotiate the HD-only boxes to $5/mo while others have been able to get them for free.



shmee

join:2005-04-03
Phoenixville, PA
reply to Tobin

said by Tobin:

You will get either a Pace or Arris XG1 DVR by default. Additional boxes will be Pace RNG150Ns.

Even if I request just HD non-dvr boxes at the time of signup, they'll still give me dvr capable boxes? Will they have dvr functionality disabled at the software level then?


Tobin

join:2003-09-21
Burlingame, CA
reply to shmee

You will get either a Pace or Arris XG1 DVR by default. Additional boxes will be Pace RNG150Ns.



shmee

join:2005-04-03
Phoenixville, PA
reply to gate1975mlm

Greets all!

I'm currently a FiOS subscriber but am considering a switch to Comcast. I'm in the Northeastern Philadelphia area. I'm wondering what model of STB I could expect to receive as a new customer install, assuming I want HD (non-dvr) boxes? I am looking at a double play package which includes the X1 platform.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 edit
reply to gate1975mlm

Also this article on the MCN site today about a new "MyMedia" app for the X1 platform:

Comcast Tests ‘MyMedia’ App For X1 Platform
Lets Subs Upload & View Videos and Photos On Mobile Devices, STBs

By Jeff Baumgartner, Multichannel News - June 9, 2014
»multichannel.com/news/technology···m/375021

EDIT: Also an article on the Light Reading site about it now:

Comcast Tests Personal Media Sharing
By Mari Silbey Light Reading - June 10, 2014
»www.lightreading.com/video/ip-vi···/709387?


clocks11

join:2002-05-06
00000
reply to gate1975mlm

Where can I setup the free only filter? Is it for the channel guide, or On-demand? thanks



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to gate1975mlm

X1 Platform June Updates!!!

Other Times
· An “Other Times” button has been added to the action bar on Info pages and in the episode guide for programs that have upcoming linear listings of the same program in all sections except Recently Watched, Purchased and Recordings.

Trending Now: XFINITY TV & Twitter Views
· When a subscriber uses the GUIDE button and selects the Trending view, they will see two rows:
– Trending on XFINITY TV (based on our usage patterns and Nielsen ratings)
– Trending on Twitter (indicated in the metadata with the blue Twitter icon)

Episode Guide Improvements
· The episode guide has been improved to show two lines of description on focus and four lines of description on selection.
· This change has also been applied to list rows in On Demand like Music and Fitness videos.

Filter and Sort Enhancements
· The “Free Only” filter now returns free content specific to a user’s subscription.

Local Menu Support in On Demand
· On Demand now supports truly localized menus in the Local section of On Demand.
· This will allow individual markets to customize the Local On Demand menu for their market. For example, instead of Baseball, the menu could say Phillies.

Part Number Added to Episodes and Entities
· Part numbers will be added to the end of episode and other entity program titles so it is possible to tell Part 1 from Part 2 in episode guides and browse.

Transport Bar Update
· The transport bar that displays when linear and non-linear video is playing has an updated time format to match the current playback pointer time – with the end result of less user confusion.
– For linear (live TV), the transport bar will display time in this way, using “clock time”:
1:00p <----------1:15p-------------> 2:00p
– For non-linear video (VOD and DVR) , the transport bar will display time elapsed/total time:
0:00 <----------------1h 12m--------> 2h 8m
· Additionally, when viewing video in the time-shift buffer, the Transport Bar will now correctly indicate the program title you are watching in the buffer, rather than what is currently airing.

Device Names at Activation
Duplicate TV names (device names) are a troubleshooting problem for technicians, CAEs, and consumers.
Moving forward:
· Users can enter their own custom device names at activation. An error displays if:
o A custom name duplicates an existing set-top in the subscribers home
o A maximum of 15 characters is reached
o Special characters are used
· If a user uses a pre-set name from the drop down menu more than once, a number will automatically be added to one of the device names. Example: If a user selects “Family Room” and it’s already in use, “Family Room 2” will be saved.
· User can still change name after activation in Settings if needed.

As always, not everyone gets updates at the same time.

»forums.comcast.com/t5/X1/X1-Plat···/2189964



mikedz4

join:2003-04-14
Weirton, WV
reply to gate1975mlm

I like the changes. Just wondering when the live last 9 feature they talked about will be added.


mike31US

join:2013-08-15
Auburn, WA
reply to gate1975mlm

Sweet, just noticed this! Much faster with the tiles coming up now, and the battery level



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to Zoder

said by Zoder:

It looks like the update also fixed another slow loading issue. Normally when the box rebooted and it took you to live tv, it would take several minutes before I could change the channel or bring up any menus. I would get a One Moment Please message in the upper right corner. Now it appears to work as soon as it takes you to live tv.

Great to hear

The only thing it seems at least in my case that is still not fixed is the issue where the Video and Audio settings show "NA" for both and does not allow you to chance there settings until you restart the box. Other that that everything seem great again. Luckily I never need to change the audio and video settings very often

This "NA" issue may have to do with the box being hooked up to my Denon a 5.1 receiver but not really sure. I nver saw the "NA" issue when my Pace DVR was hooked up to my Denon. Anyone one here with the Arris DVR ever see "NA" under the Audio and Video settings?

Zoder

join:2002-04-16
Miami, FL
reply to gate1975mlm

It looks like the update also fixed another slow loading issue. Normally when the box rebooted and it took you to live tv, it would take several minutes before I could change the channel or bring up any menus. I would get a One Moment Please message in the upper right corner. Now it appears to work as soon as it takes you to live tv.



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to macnbc

said by macnbc:

Had a good experience with Comcast yesterday! (Who knew THAT could happen?)

When I came home from work I tried to use the Send To TV feature of the X1 to watch a Youtube video. It wasn't working correctly at all. Where before you got a splitscreen with live TV and a choice of taking it fullscreen or not, this time it just went straight to fullscreen. It also seemed to be playing the video twice with stuttering audio, and the X1 box itself was struggling to handle everything going on without crashing.

So I found the Contact Us link for the Send To TV team and put in a complaint about it and how they took a perfectly usable feature and broke it. I got a reply back within an hour from a human being thanking me for a bug report and saying they were reverting to the previous version. Sure enough, I checked and it was already back to the old version on my box.

Talk about a quick response!

Cool glad this was fixed as I also noticed the issue as well for a while now.


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to Zoder

said by Zoder:

Firmware 1.3.3 is now available on the Arris DVR. It fixes the slow loading tiles in On Demand. They now download instantaneously. Also shows the battery level of the remote now. Could be other changes but those are the ones I notice off the bat

If your box isn't pulling the new firmware automatically on a reboot, you can call Comcast and have them push it out to your box which is what I just did as I was having the slow loading tiles problem.

Thanks for the info I just took a look and sure enough it got the new firmware update and it is finally feels super fast like my older Pace boxes now It's about time Comcast fixed these issues with the Arris box. It has been driving me nuts for months.

This is the best news of the day!!

THANK YOU COMCAST


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to Tobin

said by Tobin:

Seems like they changed the visuals for the boot process as well. A bit more informative than the 4 red circles.

Yes they did and it looks a lot nicer now when rebooting

macnbc

join:2009-01-12
Arlington, VA

1 edit
reply to gate1975mlm

Had a good experience with Comcast yesterday! (Who knew THAT could happen?)

When I came home from work I tried to use the Send To TV feature of the X1 to watch a Youtube video. It wasn't working correctly at all. Where before you got a splitscreen with live TV and a choice of taking it fullscreen or not, this time it just went straight to fullscreen. It also seemed to be playing the video twice with stuttering audio, and the X1 box itself was struggling to handle everything going on without crashing.

So I found the Contact Us link for the Send To TV team and put in a complaint about it and how they took a perfectly usable feature and broke it. I got a reply back within an hour from a human being thanking me for a bug report and saying they were reverting to the previous version. Sure enough, I checked and it was already back to the old version on my box.

Talk about a quick response!



mikedz4

join:2003-04-14
Weirton, WV
reply to Tobin

When will the live last 9 feature be added ? Also dont see the kids guide.



Tobin

join:2003-09-21
Burlingame, CA
reply to Zoder

Seems like they changed the visuals for the boot process as well. A bit more informative than the 4 red circles.


Zoder

join:2002-04-16
Miami, FL

1 recommendation

reply to gate1975mlm

Firmware 1.3.3 is now available on the Arris DVR. It fixes the slow loading tiles in On Demand. They now download instantaneously. Also shows the battery level of the remote now. Could be other changes but those are the ones I notice off the bat

If your box isn't pulling the new firmware automatically on a reboot, you can call Comcast and have them push it out to your box which is what I just did as I was having the slow loading tiles problem.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to telcodad

said by telcodad:

OK, here's something new I just came across - the support page for the X1 remote controls has been recently updated to add a new "XR5v3" version of the XR5 remote:

XFINITY TV on the X1 Platform Remote Controls: XR2, XR5 and XR5v3
Updated on May 07, 2014 at 2:49 AM
»customer.comcast.com/help-and-su···v-remote

FYI - Not sure why, but the picture and all mention of the new "XR5v3" remote has now been removed from that support page, which is now just titled:

X1: XR2 and XR5 Remote Controls
Updated on May 29, 2014 at 1:51 PM

Cabby

join:2013-03-25
reply to egeek84

That looks just like the remotes I have, but mine dont backlight... or do they??? I would love this since I'm often struggling to interface with the guide in a dark bedroom.



mikedz4

join:2003-04-14
Weirton, WV
reply to jaxdan3

Yea. When is the next update coming out ? The one with all of the picture in picture stuff ?


jaxdan3

join:2012-01-08
reply to gate1975mlm

Has anyone else noticed the boxes (mine are Pace) seem noticeably faster with the new XRE server build dated 05/09/2014? The button to manually check for a new update has also been removed.


macnbc

join:2009-01-12
Arlington, VA
reply to telcodad

Hopefully the XR5v3 makes it up for sale soon. I hate having to dig out a separate remote just for TV Input switching at this point.



egeek84
Premium
join:2011-07-28
Livermore, CA
reply to telcodad

Thanks, just ordered one. The sexy look, backlighting, and audio/input sold me.