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cheeseman

join:2014-06-19
Palo Alto, CA
kudos:1
reply to wolf

Re: [X1-X2] Xfinity X1 now available to New Customers

This issue is driving me batty. I wanted to program a macro in my Harmony remote to fix it, but unfortunately it takes more than 5 button presses.


wolf

@74.121.100.x
reply to egeek84
I still can't believe Comcast hasn't fixed the surround sound audio dropout issue that I posted about back in April of 2013! »[X1] having an annoying problem

...or the issue of the audio mode dropping back to stereo from surround every morning in X1, which started several weeks back


wolf

@74.121.100.x
reply to BigBearsFan
Not consistently (at least in my area), and even when they do it might be 1-2 months after the fact.


egeek84
Premium
join:2011-07-28
Livermore, CA
reply to gate1975mlm
I still can't believe Comcast hasn't fixed the surround sound audio dropout issue that I posted about back in April of 2013! »[X1] having an annoying problem


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to wolf
Generally they post on your bill channel additions and deletions.


wolf

@208.77.28.x
reply to BigBearsFan
That would be a good thing provided they automatically update it when channels are added/subtracted. Not sure how that currently works with Favorites but since you have to manually set those up I suspect that you'd also have to manually add new ones that are added to your service (which is a real hassle since CC is notoriously bad about communicating such changes, and when you use your Favories Guide view you'll never see those new channels appear, which would then prompt you to add them).


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to Acct101
I think I remember seeing or reading that they are going to have a your guide feature that can be set with only the channels you have but it will probably have to be set by hand like favorites which would take some time , but once set it would stay.

Acct101
Premium
join:2011-09-20
Bensalem, PA
reply to gate1975mlm
Do you think they will ever offer a feature where you can hid the channels you don't watch?

DirecTv has this feature and it was awesome because I could block out all the non-english channels as well as the MTV type of content.


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to Zoder
I got that 1.43.0 update a couple of days ago and toyed around with it ,really liked the last channel feature expansion and the trending on twitter.Ididn't try the remote lock but thought it it would be nice couple of grandkids like to play with the mote as they call it.It will be nice when last channel has live picture and when guide has live channel.Was on vacation they had ATT Uverse and they have this feature on their guide and it was nice.Comcast is definitely behind but trying to catch up.The update was gone a day after I got it ,funny it came in the middle of the afternoon.My STB Timestamp has moved to June 24th my xre is back to 1.42.06 6/12.

Zoder

join:2002-04-16
Miami, FL
reply to telcodad
I got the July update today. Along with the stuff in the list telcodad posted, there is also a new Comcast Labs section under the notifications menu. Let's you turn on and off features Comcast is testing.

CH101

join:2010-04-28
Cherry Hill, NJ
reply to telcodad
said by telcodad:

Whole Home Scheduling
· For customers with two or more XG1s, it merges recording schedules into a single list of recordings.
· The scheduler assigns recordings to XG1 based on resource availability (tuner and storage).
· The menu options to select the cloud mirror and AR DVR goes away.
· Users will see a new error message when XRE and DVR scheduler are out of sync.

Does this mean you can't have a 2nd independent DVR not connected to the rest of the system anymore?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to mike31US
said by holocron:

I'm on a nice promo, with no contract. I don't want a contract, so the upgrade will cost me $99.

said by mike31US:

Ouch? Has the price of an x1 install gone up? I think I remember getting ours for like 30-40 bucks.

Depending on the particular market, the "X1 Platform Upgrade fee" is either $49.99 or $99.99 now:

»[Price] New X1 Upgrade Fee

»Upgrading to Comcast's X1 May Incur $100 Fee for Some

mike31US

join:2013-08-15
Auburn, WA
reply to holocron
Ouch? Has the price of an x1 install gone up? I think I remember getting ours for like 30-40 bucks.

But yeah, I love it. I really would not consider ever going back to the old guide/system


holocron
Premium
join:2004-06-28
Minneapolis, MN
reply to gate1975mlm
So, curious, should I bother to upgrade?

I'm on a nice promo, with no contract. I don't want a contract, so the upgrade will cost me $99.

Is it really worth it?

cheeseman

join:2014-06-19
Palo Alto, CA
kudos:1
reply to gate1975mlm
Two issues:

1. Whenever I turn my system on (I guess the box is never really off?), it can be 2-5 minutes before the Pace X1 DVR responds to any remote commands or the X1 app. The only way I can change a channel when I first turn it on is to use the TV Guide app or Xfinity TV website.

2. My box keeps dropping back to stereo. I have to go into the menu, toggle it to stereo and then back to surround to get surround output again.

macnbc

join:2009-01-12
Arlington, VA
reply to telcodad
The scaled video in mini-guide and the delete prompt are both most welcome. I always forget to delete a scheduled recording, particularly if I had started watching it as it aired.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to gate1975mlm
From the Comcast Support forum »forums.comcast.com/t5/X1/Updates···/2212500 - Updates Coming in July:
quote:
X1 updates coming in July:

[An attached image providing an example of "scaled image" in Mini Guide View]

Whole Home Scheduling
· For customers with two or more XG1s, it merges recording schedules into a single list of recordings.
· The scheduler assigns recordings to XG1 based on resource availability (tuner and storage).
· The menu options to select the cloud mirror and AR DVR goes away.
· Users will see a new error message when XRE and DVR scheduler are out of sync.

Bulk Erase of Recently Deleted Folder
· This feature allows the customer to permanently delete all the recordings in the recently deleted folder.
· Upon selecting the Recently Deleted folder, hit the green D key on your remote, or press the right arrow on your remote and select the X button. Then confirm the deletion.
· Note: Recordings stored on offline devices will not be permanently deleted.

New “Delete Recording” End Card for Easier Deletions
· After a customer finishes watching a DVR asset (playback ends or customer presses “Exit” after it is 85 percent complete) an overlay will appear asking the customer if they want to delete that program.

“Priority Manager” within DVR Now Called “Series Priority”
· Customers should continue to use Series Priority to manage and change the priority of DVR’d programs, in the case of a conflict.

Scaled Video in Mini Guide View
· The mini-Guide now displays along full screen video so it does not block any of the picture.
· This screen now also includes time and temperature.

Cap Gallery Rows and Add View All
· On Demand content gallery rows are capped so a customer is no longer endlessly scrolling through long lists, and then scrolling all the way back to the beginning to select “View All.”
· Gallery Rows are capped at 24 entities and for rows exceeding 24 entities, there is a View All tile at the end of the row.

Music Videos Added to Personality Pages
· An additional gallery row now appears on personality pages for musicians that have assets for music videos and concerts.
· To access them, scroll down the personality page to “Music Videos & Concerts” row.
· Birthplace and birthdate have also been added to personality info.

Favorite Channels Row Added to “For You”
· An additional gallery row now appears under the Saved > For You section, called “Favorite Channels” for additional personalization.
· Hit “OK” on the remote for a list of options, like “Watch,” “Record” or “Channel Info.”

Expanded Last Watched
· The Last Watched row has been expanded for quick access to more of a customer’s recently used content.
1. Press the Last button on the remote,
2. Use the down arrow key to see a row(s) for:
- Last Channels
- Continue Watching
- Recent Applications
· Updates also include being able to delete individual shows.

Always Select First Item in a Folder
· Selecting Episodes from a Series Page will take customer to the Episode Guide and highlight the first item to reduce the number of clicks to content.
· Previously, the focus would be on the folder itself.

coldengrey

join:2011-07-08
Michigan City, IN
reply to gate1975mlm
I've an installer coming on Friday to install X1 (I've been a triple play customer forever)...
Have a few questions, perhaps I could get some input from the community?

1:
Can anyone fill me in on which specific Hardware Models are better/best (X1 DVR, HD Reciever that has anyroom DVR access?), should I have a choice, in case the installer has selection of mfr/models on the truck.....

-----
2:
Can you guys/gals clear up for me exactly what equipment is Included, at NO CHARGE, with the X1 Package?

---> Includes 1 500GB X1 HD DVR
???? Include at least 1 HD Receiver in addition to the X1 DVR???

(Technically, my current non X1 TV Package includes 2 non DTA sources:
1 HD Receiver (with the HD Service Fee) and, in addition,
1 HD DVR which is included with the DVR service fee

Thanks

Zoder

join:2002-04-16
Miami, FL
reply to pargoff
You can set it from any of the boxes. You can also set it from your phone or tablet.

pargoff

join:2006-07-05
Canton, MI
reply to gate1975mlm
This has probably been asked and answered before but I wasn't able to find anything by searching.

If I go with the X1 DVR system and 3 "satellite" boxes in rooms, can I setup a show to record from one of the satellite boxes or do I need to set the recording only from the Main X1 box? I have WOW cable right now and I can tell the system to record any show from the satellite boxes.

hedbert

join:2008-12-04
Saint Paul, MN
reply to hedbert
said by hedbert:

I was told I could swap into a non DVR X1 at no additional cost minus the install fee, and even that I was able to get lowered.

Now we will see what hardware they give me as my install is today!


shmee

join:2005-04-03
Phoenixville, PA
reply to gate1975mlm
Great info! Thanks fellas!

hedbert

join:2008-12-04
Saint Paul, MN
reply to Tobin
said by Tobin:

I don't think they'll let you order X1 without the XG1 DVR as your first box. Even if you could, there's pretty much no reason to request the HD-only RNG150Ns unless you negotiate a lower monthly rate. Some people are able to negotiate the HD-only boxes to $5/mo while others have been able to get them for free.

I was told I could swap into a non DVR X1 at no additional cost minus the install fee, and even that I was able to get lowered.


Tobin

join:2003-09-21
Burlingame, CA
kudos:1
reply to shmee
I don't think they'll let you order X1 without the XG1 DVR as your first box. Even if you could, there's pretty much no reason to request the HD-only RNG150Ns unless you negotiate a lower monthly rate. Some people are able to negotiate the HD-only boxes to $5/mo while others have been able to get them for free.


shmee

join:2005-04-03
Phoenixville, PA
reply to Tobin
said by Tobin:

You will get either a Pace or Arris XG1 DVR by default. Additional boxes will be Pace RNG150Ns.

Even if I request just HD non-dvr boxes at the time of signup, they'll still give me dvr capable boxes? Will they have dvr functionality disabled at the software level then?


Tobin

join:2003-09-21
Burlingame, CA
kudos:1
reply to shmee
You will get either a Pace or Arris XG1 DVR by default. Additional boxes will be Pace RNG150Ns.


shmee

join:2005-04-03
Phoenixville, PA
reply to gate1975mlm
Greets all!

I'm currently a FiOS subscriber but am considering a switch to Comcast. I'm in the Northeastern Philadelphia area. I'm wondering what model of STB I could expect to receive as a new customer install, assuming I want HD (non-dvr) boxes? I am looking at a double play package which includes the X1 platform.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 edit
reply to gate1975mlm
Also this article on the MCN site today about a new "MyMedia" app for the X1 platform:

Comcast Tests ‘MyMedia’ App For X1 Platform
Lets Subs Upload & View Videos and Photos On Mobile Devices, STBs

By Jeff Baumgartner, Multichannel News - June 9, 2014
»multichannel.com/news/technology···m/375021

EDIT: Also an article on the Light Reading site about it now:

Comcast Tests Personal Media Sharing
By Mari Silbey Light Reading - June 10, 2014
»www.lightreading.com/video/ip-vi···/709387?

clocks11

join:2002-05-06
00000
reply to gate1975mlm
Where can I setup the free only filter? Is it for the channel guide, or On-demand? thanks


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to gate1975mlm
X1 Platform June Updates!!!

Other Times
· An “Other Times” button has been added to the action bar on Info pages and in the episode guide for programs that have upcoming linear listings of the same program in all sections except Recently Watched, Purchased and Recordings.

Trending Now: XFINITY TV & Twitter Views
· When a subscriber uses the GUIDE button and selects the Trending view, they will see two rows:
– Trending on XFINITY TV (based on our usage patterns and Nielsen ratings)
– Trending on Twitter (indicated in the metadata with the blue Twitter icon)

Episode Guide Improvements
· The episode guide has been improved to show two lines of description on focus and four lines of description on selection.
· This change has also been applied to list rows in On Demand like Music and Fitness videos.

Filter and Sort Enhancements
· The “Free Only” filter now returns free content specific to a user’s subscription.

Local Menu Support in On Demand
· On Demand now supports truly localized menus in the Local section of On Demand.
· This will allow individual markets to customize the Local On Demand menu for their market. For example, instead of Baseball, the menu could say Phillies.

Part Number Added to Episodes and Entities
· Part numbers will be added to the end of episode and other entity program titles so it is possible to tell Part 1 from Part 2 in episode guides and browse.

Transport Bar Update
· The transport bar that displays when linear and non-linear video is playing has an updated time format to match the current playback pointer time – with the end result of less user confusion.
– For linear (live TV), the transport bar will display time in this way, using “clock time”:
1:00p <----------1:15p-------------> 2:00p
– For non-linear video (VOD and DVR) , the transport bar will display time elapsed/total time:
0:00 <----------------1h 12m--------> 2h 8m
· Additionally, when viewing video in the time-shift buffer, the Transport Bar will now correctly indicate the program title you are watching in the buffer, rather than what is currently airing.

Device Names at Activation
Duplicate TV names (device names) are a troubleshooting problem for technicians, CAEs, and consumers.
Moving forward:
· Users can enter their own custom device names at activation. An error displays if:
o A custom name duplicates an existing set-top in the subscribers home
o A maximum of 15 characters is reached
o Special characters are used
· If a user uses a pre-set name from the drop down menu more than once, a number will automatically be added to one of the device names. Example: If a user selects “Family Room” and it’s already in use, “Family Room 2” will be saved.
· User can still change name after activation in Settings if needed.

As always, not everyone gets updates at the same time.

»forums.comcast.com/t5/X1/X1-Plat···/2189964