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Cabby

join:2013-03-25
reply to telcodad

Re: What Comcast's proposed acquisition of TWC would mean for X1

I finally got an appointment next week to swap all my equipment and "upgrade" to X1 ($55 install fee).

I'm an existing Triple Play Customer with AnyRoom DVR. I have 1 main DVR box that feed 3 "client" boxes in other rooms.

With all your expertise, what should I be on the look out for regarding the install? My house is only 2 years old and wired well, so I don't anticipate any issues there. But I do see a lot of back and forth over hardware manufacturers, which one would I perfer if given the choice?

TIA!



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 edit
reply to joejoejeo

said by joejoejeo:

If anybody who had the pace xg1 and now has the arris xg1 please give us a review of the differences between the boxes and the x1 guide thanks

This post over on the Comcast Support forum mentions some: »forums.comcast.com/t5/X1/Latest-···5#M10079

EDIT: Another post mentioning the differences by the same author in another thread: »forums.comcast.com/t5/X1/X1-Audi···7#M10716

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to telcodad

Re: [X1-X2] Xfinity X1 now available to New Customers

said by telcodad:

said by MrJitters:

FWIW Dept: Over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

FYI - I found the thread on the Comcast Support forum that he's talking about:

Latest X1 cable box
»forums.comcast.com/t5/X1/Latest-···/2033973

From post: »forums.comcast.com/t5/X1/Latest-···5#M10079
quote:
I admit I pulled in a favor to get an Arris box. The Arris box is better in many regards, the big one being it completely eliminates the notorious audio drop outs. ...

Good to know, I was pretty sure it was hardware issue with the Pace box.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to gate1975mlm

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

The Xi3 is a totally different class of hardware from the XG1.

The XG1 is the technical designation for what we just commonly call an "X1 DVR".
Xi3 is a designation for a forthcoming IP-only client box.
»Comcast Cable TV FAQ »What is X1 and X2?


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to MrJitters

Re: [X1-X2] Xfinity X1 now available to New Customers

said by MrJitters:

FWIW Dept: Over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

FYI - I found the thread on the Comcast Support forum that he's talking about:

Latest X1 cable box
»forums.comcast.com/t5/X1/Latest-···/2033973

From post: »forums.comcast.com/t5/X1/Latest-···5#M10079
quote:
I admit I pulled in a favor to get an Arris box. The Arris box is better in many regards, the big one being it completely eliminates the notorious audio drop outs. ...


MrJitters

join:2003-11-29
East Montpelier, VT
reply to gate1975mlm

FWIW Dept. over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.


joejoejeo

join:2006-04-02
Bloomington, IN
reply to telcodad

Re: What Comcast's proposed acquisition of TWC would mean for X1

If anybody who had the pace xg1 and now has the arris xg1 please give us a review of the differences between the boxes and the x1 guide thanks



gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to JeepMatt

I wonder if these also have the audio dropout issue as the pace?



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 recommendation

reply to gate1975mlm

said by JeepMatt:

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

Negative. They're basically the same as the Pace XG1. From my understanding they are out in limited #'s.

Yeah, a few people (like GmDude66 See Profile) have reported getting the ARRIS-made ones. They have a different rear panel layout also, see: »Re: [X1-X2] Obtaining X1 with existing double play package


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to gate1975mlm

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

Negative. They're basically the same as the Pace XG1. From my understanding they are out in limited #'s.
--
"ONE team - ONE city - ONE dream!!"


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to telcodad

I don't think new ARRIS XG1 are available yet.

But it would be great if they don't have that Audio drop out issue that the Pace box suffers from

The ARRIS XG1 are the small and powerful XI3 correct?


gustavenla68

join:2011-02-24
Carlisle, PA
reply to JeepMatt

said by JeepMatt:

Telco - good catch. I fixed it to be Pace.

Gustaven - looks like you have a Motorola box - so your STB timestamp is a little different than most of us. The majority of us are on Pace DVR's - and have the build that BigBear mentioned.

Other than that - you appear to have the latest updates.

Thanks. Can you edit series record settings without your box locking up?


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to JeepMatt

said by JeepMatt:

Telco - good catch. I fixed it to be Pace.

No problem. Has it been confirmed that the audio dropouts are not occurring with the new ARRIS-made XG1 boxes?


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to telcodad

Telco - good catch. I fixed it to be Pace.

Gustaven - looks like you have a Motorola box - so your STB timestamp is a little different than most of us. The majority of us are on Pace DVR's - and have the build that BigBear mentioned.

Other than that - you appear to have the latest updates.
--
"ONE team - ONE city - ONE dream!!"



BigBearsFan

join:2009-08-01
Galesburg, IL
reply to gustavenla68

Re: [X1-X2] Xfinity X1 now available to New Customers

our stb timestamp is Thur Dec 12 22:20:02 UTC 2013


gustavenla68

join:2011-02-24
Carlisle, PA
reply to gate1975mlm

Can any one tell me the latest software version for the box? Both of my boxes lock up every time I try to modify a recording. A tech came out and said it probably a software bug and to wait for an update to the software.

Guide Version: New
Release Version: xappl-XRE.37P7
XRE Server Version: 1.37.07 01/29/2014 15:00
XRE Protocol Version: 2.8.0
Reciever: Native version: 1.3.1
STB Timestamp: Fri Dec 13 00:57:43 UTC 2013
STB Version: MX011AN_1.3.1p1s1_PRODse



MrJitters

join:2003-11-29
East Montpelier, VT

1 recommendation

reply to woodchuckchu

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by woodchuckchu :

I'm quite certain there were heavy deployment moratoriums for anything that may impact the Olympics

Well that very well may be. I cannot question that. However, when it comes to Comcast, there always seems to be some sort of a heavy deployment moratorium.

It was Comcast themselves that hyped the big things that were to happen prior to the Olympics. Not us. Given all those YouTube videos showing the great things to come with X2, many beside myself were expecting those things. As JeepMatt said it was a let down to us testers, that's all.

Most of us here dish out between 200-300 clams a month, if not more to Comcast. That there gives us a vested interest in what we pay for. Just sayin'


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to JeepMatt

said by JeepMatt:

For the audio dropouts - I've been told this is a software / hardware issue with the Arris boxes.

While it sucks, if you change your setting to Stereo instead of Surround - the drops will go away (I've proven this - b/c they became annoying as hell).

You have one of the new ARRIS XG1 boxes? I thought you got your XG1 early on when only Pace-made ones were available.


woodchuckchu

@comcast.net
reply to MrJitters

Honestly, did you really think Comcast was going to deploy a major software update to a somewhat unstable platform in the weeks leading up to an event which is a significant PR and money machine for the company?

I'm quite certain there were heavy deployment moratoriums for anything that may impact the Olympics in the weeks leading up to it. You just don't do major upgrades before big events... you do them during the time when the impact of a failure would be the least catastrophic.

For audio dropouts... I've noticed they lessened on my X1 box. I get maybe 1 an hour after the last few software updates. Previously, they were so frequent I had to break out an optical cable (as if my setup needs more wires!).



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

1 edit
reply to MrJitters

For the audio dropouts - I've been told this is a software / hardware issue with the Pace boxes.

While it sucks, if you change your setting to Stereo instead of Surround - the drops will go away (I've proven this - b/c they became annoying as hell).

Jitters - and you're right. To the majority of the customer base - the X1 they're seeing now IS completely new - but yeah, a bit of a let down to us "testers"



MrJitters

join:2003-11-29
East Montpelier, VT
reply to wolf

said by wolf :

Whatever happened to all that exciting new stuff that was going to be rolled out in time for the Winter Olympics?

Yeah, silly me. When I heard that I thought part of that exiting new stuff we were getting was the "real" X2 with the customizable dashboard, more apps, cloud storage, etc. Instead, we get the same "preview" guide most of us were already beta testing for two months. LMAO. I can laugh at myself. I was silly enough to fall for the line of crap so the joke is on me really.

Meanwhile, like you, the audio dropouts continue, the remote lag issue continues. It is what it is I guess.


wolf

@comcast.net
reply to MrJitters

Whatever happened to all that exciting new stuff that was going to be rolled out in time for the Winter Olympics? My X1 (X2) satellite box can't even keep up with my remote clicks & we're still getting those periodic audio dropouts in HD, even on the main DVR, and with both live & recorded programs.

CC, way to meet expectations! Not even looking for anything groundbreaking or god forbid, industry-leading (you're only the largest company of its kind & one of the 50 biggest Corporations in the world). I can't help thinking that the TWC acquisition won't bring many improvements. It'll be an already-too-big/unmanageable company getting even bigger.



MrJitters

join:2003-11-29
East Montpelier, VT
reply to JeepMatt

said by JeepMatt:

Wait until the TWC customers lose 70 HD channels after the acquisition.

Well, any channel associated with NBC Universal they will be sure to get in the best possible picture quality.

All the while, my recording light works when it feels like it and my remote has these 15 second failures to communicate, then it will catch up to all those commands. Just lovely.

Welcome aboard TWC. May the force be with you.


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to MrJitters

said by MrJitters:

Comcast makes it sound like they are the proverbial knight in shining armor coming to the rescue of those poor technology backward TWC subscribers.

Wait until the TWC customers lose 70 HD channels after the acquisition.
--
"ONE team - ONE city - ONE dream!!"


MrJitters

join:2003-11-29
East Montpelier, VT
reply to telcodad

said by telcodad:

I guess they’ll need to upgrade/expand their X1 "cloud" servers to handle all those additional X1 boxes.

Hope this won’t mean more X1 equipment shortages in the future again! Maybe some more companies will join Pace and ARRIS on making XG1 DVRs.

Comcast makes it sound like they are the proverbial knight in shining armor coming to the rescue of those poor technology backward TWC subscribers.

All the while, X1 still has many issues in many parts of the country, many more are still waiting years for their S26 SA/Cisco update. Oh, and for those of us that may ore may not see the cloud streaming service in their lifetime, TWC has this pretty extensively deployed already. From what I understand it works really neat too.

»www.timewarnercable.com/en/resid···-tv.html

LOL!!

Cabby

join:2013-03-25
reply to SpHeRe31459

STILL waiting in Jacksonville for X1... yet another chat with Comcast Support reveals it as unavailable for new or existing customers.


SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to telcodad

said by telcodad:

Hope this won’t mean more X1 equipment shortages in the future again! Maybe some more companies will join Pace and ARRIS on making XG1 DVRs.

Yeah. I dunno where the heck Cisco is, they're an RDK licensee, and so is Samsung. So there are two more major vendors of cable boxes that could be contributing to the backstock of set-tops.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to telcodad

Comcast’s proposed acquisition of Time Warner Cable will result in further expansion and extension of the X1/RDK platform:

Comcast Outlines Tech ‘Playbook’ For TWC
Says All-Digital Upgrades, Faster Broadband Speeds, Expansion Of X1 Platform Will Be In Store

By Jeff Baumgartner, Multichannel News - February 13, 2014
»www.multichannel.com/distributio···c/148288

I guess they’ll need to upgrade/expand their X1 “cloud” servers to handle all those additional X1 boxes.

Hope this won’t mean more X1 equipment shortages in the future again! Maybe some more companies will join Pace and ARRIS on making XG1 DVRs.

Expand your moderator at work

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

4 edits
reply to telcodad

Re: 4K U-HDTV upgrade for X1 boxes coming later this year

said by telcodad:

I wonder if this is a future software upgrade Comcast is talking about, and not a hardware one?

EDIT: I thought this might be done by using a Xfinity 4K TV streaming app, but found this in an earlier MCN article that makes it sound like it will be a hardware enhancement (using/adding a HEVC/H.265 decoding-capable chipset):

From: »www.multichannel.com/distributio···s/147538 :

quote:
Although Comcast will start to offer native 4K directly to Samsung smart TVs, Werner said the MSO is working on a next-generation of boxes for its X1 platform that use HEVC and can decode native 4K signals. He said those boxes should be available sometime later this year. Comcast’s current-generation boxes for X1 will be capable of delivering 1080p HD that can be upcoverted by Ultra HD sets.

It's new hardware, notice the phrase is a "next-generation of boxes". We know what's in the current generation, and none of them can do H.265 (HEVC) decoding. This is also why the Comcast 4K streaming app will only work new 2014 TVs, because the first gen Ultra HD TVs didn't have HEVC decoding in them (the silicon necessary wasn't even finalized for most vendors until mid-to-late-2013).

So they will have to revise them with a newer version of the various SoC being used in them that support it. The current designs harken back to circa 2011, when Comcast was first putting together the core features and specifications for what would eventually be called X1.

I'd assume that with the RDK, and its industry vendors, it would be pretty easy to make a new revision of things with the latest SoC from vendors like Broadcom. Heck it's possible that newer Broadcom SoC's might even be pin compatible with the current ones, which would make it incredibly easy to revise the current designs.