dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
197941
share rss forum feed

Cabby

join:2013-03-25
reply to joejoejeo

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by joejoejeo:

You should chat with them and ask them to put on the notes that you want the arris/Motorola XG1 and also you want to swap out your non DVRs for the x1 companion boxes. Also have them put in the notes you want a Comcast tech and not a contractor.

In my several subsequent calls with them, I've been told that I will basically "get what I get" because they will have "what performs best for my area"

I've had to call 5 times since I made the appointment 2 days to ago to fix billing errors as a result of making the appointment.

Why does everyone suck at their job?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 recommendation

reply to gate1975mlm
said by gate1975mlm:

I would like to think going forward that Comcast will be using these new Arris XG1 boxes with the Blue power light when installing X1 over the older Pace boxes with the green power light?

From this article on the the MCN site today, it sounds like ARRIS has been shipping quite a few of their XG1 boxes to Comcast lately:

Set-Top Sales Surge At Arris In Q4
Shipments Of RDK-Powered ‘XG1' Boxes To Comcast Contributed To The Rise

By Jeff Baumgartner, Multichannel News - February 20, 2014
»www.multichannel.com/distributio···4/148405
quote:
“[T]he Comcast XG1 came on very strong at the end of the year following the successful completion of product qualification,” Arris chairman and CEO Bob Stanzione said on Wednesday afternoon’s earnings call.

The XG1 “played a nice factor in the quarter,” added Larry Robinson, president, customer premises equipment, for Arris. ...


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to ComcastTech

Re: [X1-X2] Xfinity X1 now available to New Customers

"not necessarily" replys to which one of my comments?

ComcastTech

join:2008-05-31
reply to gate1975mlm
not necessarily, but so far that has been the case.


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8

2 edits
reply to joejoejeo

Re: What Comcast's proposed acquisition of TWC would mean for X1

I would like to think going forward that Comcast will be using these new Arris XG1 boxes with the Blue power light when installing X1 over the older Pace boxes with the green power light? I know my brother just moved into a new house and Comcast indeed gave him the new Arris XG1 with the Blue power light. I called Comcast about these newer boxes and asked if I could have my older pace boxes swapped out for the new on. And after VERY long annoying phone call she set up the tech call and also said she put a note in the order to bring the new Arris XG1. With a lot of luck the tech actually reads the note and brings the new Arris XG1.

Main reason I want the Arris XG1 is because of the report that those annoying audio drop outs are completely fixed. And hearing that everything seems smoother overall with the interface does not hurt either

joejoejeo

join:2006-04-02
Bloomington, IN
reply to Cabby
You should chat with them and ask them to put on the notes that you want the arris/Motorola XG1 and also you want to swap out your non DVRs for the x1 companion boxes. Also have them put in the notes you want a Comcast tech and not a contractor.

ComcastTech

join:2008-05-31
reply to gate1975mlm

Re: [X1-X2] Xfinity X1 now available to New Customers

I have the Arris XG-1A and I love it. It is more fluid navigating the X2 guide, and just more fluid overall. When I installed the Pace ones, it felt choppier and lagged with either guide. The ARRIS is constant and keeps up with me.

Cabby

join:2013-03-25
reply to joejoejeo

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by joejoejeo:

tell them to put in the appointment and tech notes that you want want the Arris XG1 if they have it. also tell them you want to swop out your non-dvr boxes for X1 companion boxes.

We're not off to a good start. I logged in to my account to check my bill and noticed "No Scheduled Appointments". I immediately called and it's as if I never spoke to anyone yesterday, so had to start all over and my date got pushed almost a week out.... Anyhow, I asked he note the Arris XG1 as a preference in my account, which he said he did, but he also sounded like he's never heard of Arris and may have just been humoring me. As with all tech support, I knew a lot more about X1 than he did and I called the X1 tech support line direct. So disappointing start so far... good thing I noticed that or I would have been sitting home from 3 to 5PM for nothing.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to SpHeRe31459
said by SpHeRe31459:

said by Cabby:

My companion boxes are already the RNG150N I believe, will they not be swaping those?

They will swap them, the RNG150N's telcodad is referring to are special Pace made models that are loaded with the X1 software.

Yes, thanks for clarifying that. It can be a bit confusing when there are Motorola, Cisco, and Pace boxes all designated as "RNG150N."

Cabby See Profile see the "Cable Boxes" section on this FAQs page: »Comcast Cable TV FAQ »What is X1 and X2?

SpHeRe31459
Premium
join:2002-10-09
Sacramento, CA
kudos:2
reply to Cabby
said by Cabby:

said by telcodad:

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

My companion boxes are already the RNG150N I believe, will they not be swaping those?

They will swap them, the RNG150N's telcodad is referring to are special Pace made models that are loaded with the X1 software.

Cabby

join:2013-03-25
reply to telcodad
said by telcodad:

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

My companion boxes are already the RNG150N I believe, will they not be swaping those?

joejoejeo

join:2006-04-02
Bloomington, IN
reply to Cabby
tell them to put in the appointment and tech notes that you want want the Arris XG1 if they have it. also tell them you want to swop out your non-dvr boxes for X1 companion boxes.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to Cabby
said by Cabby:

With all your expertise, what should I be on the look out for regarding the install? My house is only 2 years old and wired well, so I don't anticipate any issues there. But I do see a lot of back and forth over hardware manufacturers, which one would I perfer if given the choice?

I don't have X1 (yet), so the X1 users in this forum can give you better tips on the install than me, but one thing I would say is to check to make sure that that all the companion (RNG150N) boxes are communicating/working OK with the XG1 DVR before the tech leaves your home.

As far as the XG1 DVR Box, as has been mentioned in this thread, I'd say to try to get one of the new ARRIS-made ones: »Re: [X1-X2] Obtaining X1 with existing double play package

Cabby

join:2013-03-25
reply to telcodad
I finally got an appointment next week to swap all my equipment and "upgrade" to X1 ($55 install fee).

I'm an existing Triple Play Customer with AnyRoom DVR. I have 1 main DVR box that feed 3 "client" boxes in other rooms.

With all your expertise, what should I be on the look out for regarding the install? My house is only 2 years old and wired well, so I don't anticipate any issues there. But I do see a lot of back and forth over hardware manufacturers, which one would I perfer if given the choice?

TIA!


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 edit
reply to joejoejeo
said by joejoejeo:

If anybody who had the pace xg1 and now has the arris xg1 please give us a review of the differences between the boxes and the x1 guide thanks

This post over on the Comcast Support forum mentions some: »forums.comcast.com/t5/X1/Latest-···5#M10079

EDIT: Another post mentioning the differences by the same author in another thread: »forums.comcast.com/t5/X1/X1-Audi···7#M10716

SpHeRe31459
Premium
join:2002-10-09
Sacramento, CA
kudos:2
reply to telcodad

Re: [X1-X2] Xfinity X1 now available to New Customers

said by telcodad:

said by MrJitters:

FWIW Dept: Over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

FYI - I found the thread on the Comcast Support forum that he's talking about:

Latest X1 cable box
»forums.comcast.com/t5/X1/Latest-···/2033973

From post: »forums.comcast.com/t5/X1/Latest-···5#M10079
quote:
I admit I pulled in a favor to get an Arris box. The Arris box is better in many regards, the big one being it completely eliminates the notorious audio drop outs. ...

Good to know, I was pretty sure it was hardware issue with the Pace box.

SpHeRe31459
Premium
join:2002-10-09
Sacramento, CA
kudos:2
reply to gate1975mlm

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

The Xi3 is a totally different class of hardware from the XG1.

The XG1 is the technical designation for what we just commonly call an "X1 DVR".
Xi3 is a designation for a forthcoming IP-only client box.
»Comcast Cable TV FAQ »What is X1 and X2?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to MrJitters

Re: [X1-X2] Xfinity X1 now available to New Customers

said by MrJitters:

FWIW Dept: Over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

FYI - I found the thread on the Comcast Support forum that he's talking about:

Latest X1 cable box
»forums.comcast.com/t5/X1/Latest-···/2033973

From post: »forums.comcast.com/t5/X1/Latest-···5#M10079
quote:
I admit I pulled in a favor to get an Arris box. The Arris box is better in many regards, the big one being it completely eliminates the notorious audio drop outs. ...


MrJitters

join:2003-11-29
East Montpelier, VT
reply to gate1975mlm
FWIW Dept. over on the support forum there is a poster that claims to have the Arris box and has stated that his dropouts stopped with the box. He claims to have cashed in a favor to get one, whatever that means.

joejoejeo

join:2006-04-02
Bloomington, IN
reply to telcodad

Re: What Comcast's proposed acquisition of TWC would mean for X1

If anybody who had the pace xg1 and now has the arris xg1 please give us a review of the differences between the boxes and the x1 guide thanks


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to JeepMatt
I wonder if these also have the audio dropout issue as the pace?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 recommendation

reply to gate1975mlm
said by JeepMatt:

said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

Negative. They're basically the same as the Pace XG1. From my understanding they are out in limited #'s.

Yeah, a few people (like GmDude66 See Profile) have reported getting the ARRIS-made ones. They have a different rear panel layout also, see: »Re: [X1-X2] Obtaining X1 with existing double play package


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to gate1975mlm
said by gate1975mlm:

The ARRIS XG1 are the small and powerful XI3 correct?

Negative. They're basically the same as the Pace XG1. From my understanding they are out in limited #'s.
--
"ONE team - ONE city - ONE dream!!"


gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA
kudos:8
reply to telcodad
I don't think new ARRIS XG1 are available yet.

But it would be great if they don't have that Audio drop out issue that the Pace box suffers from

The ARRIS XG1 are the small and powerful XI3 correct?

gustavenla68

join:2011-02-24
Carlisle, PA
reply to JeepMatt
said by JeepMatt:

Telco - good catch. I fixed it to be Pace.

Gustaven - looks like you have a Motorola box - so your STB timestamp is a little different than most of us. The majority of us are on Pace DVR's - and have the build that BigBear mentioned.

Other than that - you appear to have the latest updates.

Thanks. Can you edit series record settings without your box locking up?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to JeepMatt
said by JeepMatt:

Telco - good catch. I fixed it to be Pace.

No problem. Has it been confirmed that the audio dropouts are not occurring with the new ARRIS-made XG1 boxes?


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to telcodad
Telco - good catch. I fixed it to be Pace.

Gustaven - looks like you have a Motorola box - so your STB timestamp is a little different than most of us. The majority of us are on Pace DVR's - and have the build that BigBear mentioned.

Other than that - you appear to have the latest updates.
--
"ONE team - ONE city - ONE dream!!"


BigBearsFan

join:2009-08-01
Galesburg, IL
reply to gustavenla68

Re: [X1-X2] Xfinity X1 now available to New Customers

our stb timestamp is Thur Dec 12 22:20:02 UTC 2013

gustavenla68

join:2011-02-24
Carlisle, PA
reply to gate1975mlm
Can any one tell me the latest software version for the box? Both of my boxes lock up every time I try to modify a recording. A tech came out and said it probably a software bug and to wait for an update to the software.

Guide Version: New
Release Version: xappl-XRE.37P7
XRE Server Version: 1.37.07 01/29/2014 15:00
XRE Protocol Version: 2.8.0
Reciever: Native version: 1.3.1
STB Timestamp: Fri Dec 13 00:57:43 UTC 2013
STB Version: MX011AN_1.3.1p1s1_PRODse


MrJitters

join:2003-11-29
East Montpelier, VT

1 recommendation

reply to woodchuckchu

Re: What Comcast's proposed acquisition of TWC would mean for X1

said by woodchuckchu :

I'm quite certain there were heavy deployment moratoriums for anything that may impact the Olympics

Well that very well may be. I cannot question that. However, when it comes to Comcast, there always seems to be some sort of a heavy deployment moratorium.

It was Comcast themselves that hyped the big things that were to happen prior to the Olympics. Not us. Given all those YouTube videos showing the great things to come with X2, many beside myself were expecting those things. As JeepMatt said it was a let down to us testers, that's all.

Most of us here dish out between 200-300 clams a month, if not more to Comcast. That there gives us a vested interest in what we pay for. Just sayin'