mr1581
join:2006-12-09
Philadelphia, PA | reply to mikedz4
Re: [X1] Xfinity X1 now available to New Customers DVR menu still down... looks like it's recording..but can't access any of it |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | reply to SpHeRe31459
Well, with all these latest problems, the X1 platform has now managed to make the Consumerist site:
I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By Laura Northrup, The Consumerist - April 4, 2013
»consumerist.com/2013/04/04/i-pay···nt-care/ |
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| Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform. |
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 egeek84Premium
join:2011-07-28
Livermore, CA
 ·Comcast
| said by cypherstream:Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform.
I don't know. The X1 is not really a mainstream finalized production product at the moment. As such, it is not being heavily advertised besides the ocassional press release on Comcast's website announcing it's availability in select markets. At this point, it's very much still an experiment and needs alot of further tweaking. The good news is that Comcast is actively pushing out updates and tweaks to help make the box the best it could be. This won't happen overnight though and I don't think it's right for customers to get pissy and demand credits when they kind of know what they signed up for. And it's not like they can't just take the box back and exchange it for an older model. Comcast is NOT forcing people to upgrade to the X1 and really the only people who care about getting it are the techies who love technology and so they of all people should be the last ones complaining about bugs, just my opinion. |
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telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | reply to telcodad
said by telcodad:The latest posts on that Comcast "X1 Forum" thread »forums.comcast.com/t5/XfinityTV-···7#M71599 say that a patch was released about an hour ago, with one poster just reporting:
I spoke to someone today and they said they are basically moving to a whole new server platform, not just a patch. He said it would hopefully be in place in the next day or two. Fingers crossed ! Here's today's official update from that "X1 Forum" thread. Maybe this means they have moved to that "new server platform" now?
From: »forums.comcast.com/t5/XfinityTV-···5#M71836
DVR Update - April 6, 2013
From ComcastKaraT
4-6-2013 12:48 PM
DVR Update (as of April 6, 2013)
DVR capabilities have now been restored to our X1 customers, and our Customer Care and Engineering teams continue to work any remaining issues for our customers. The temporary DVR performance issues were an unintended result of some software enhancements on the X1 Platform, which have now been addressed. To our X1 customers, we apologize for any inconvenience, and thank you for your patience as we resolve the matter. |
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