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mr1581

join:2006-12-09
Philadelphia, PA
reply to mikedz4

Re: [X1] Xfinity X1 now available to New Customers

DVR menu still down... looks like it's recording..but can't access any of it



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 recommendation

reply to SpHeRe31459

Well, with all these latest problems, the X1 platform has now managed to make the Consumerist site:

I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By Laura Northrup, The Consumerist - April 4, 2013
»consumerist.com/2013/04/04/i-pay···nt-care/



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform.



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast

said by cypherstream:

Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform.

I don't know. The X1 is not really a mainstream finalized production product at the moment. As such, it is not being heavily advertised besides the ocassional press release on Comcast's website announcing it's availability in select markets. At this point, it's very much still an experiment and needs alot of further tweaking. The good news is that Comcast is actively pushing out updates and tweaks to help make the box the best it could be. This won't happen overnight though and I don't think it's right for customers to get pissy and demand credits when they kind of know what they signed up for. And it's not like they can't just take the box back and exchange it for an older model. Comcast is NOT forcing people to upgrade to the X1 and really the only people who care about getting it are the techies who love technology and so they of all people should be the last ones complaining about bugs, just my opinion.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 recommendation

reply to telcodad

said by telcodad:

The latest posts on that Comcast "X1 Forum" thread »forums.comcast.com/t5/XfinityTV-···7#M71599 say that a patch was released about an hour ago, with one poster just reporting:

I spoke to someone today and they said they are basically moving to a whole new server platform, not just a patch. He said it would hopefully be in place in the next day or two. Fingers crossed !

Here's today's official update from that "X1 Forum" thread. Maybe this means they have moved to that "new server platform" now?

From: »forums.comcast.com/t5/XfinityTV-···5#M71836
DVR Update - April 6, 2013
From ComcastKaraT
4-6-2013 12:48 PM

DVR Update (as of April 6, 2013)

DVR capabilities have now been restored to our X1 customers, and our Customer Care and Engineering teams continue to work any remaining issues for our customers. The temporary DVR performance issues were an unintended result of some software enhancements on the X1 Platform, which have now been addressed. To our X1 customers, we apologize for any inconvenience, and thank you for your patience as we resolve the matter.


Jon Geb
Wal-Mart Sucks

join:2001-01-09
Howell, MI
reply to gate1975mlm

Is X1 an OTA update to existing boxes?

I just got hooked up today and assumed I would have X1... Little did I know.


SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

3 edits

said by Jon Geb:

Is X1 an OTA update to existing boxes?

I just got hooked up today and assumed I would have X1... Little did I know.

What cable box do you have? Other than a small test group in New Jersey and New Hampshire, the most recent public information we have from Comcast (from January) is that the X1 Guide is not being pushed out to any boxes other than the official X1 hardware already in use.

Comcast has rather non-time specific plans to eventually put the X1 software to capable boxes (i.e. RNG designated boxes), but realistically don't expect that until late this year or next year.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 edit

said by SpHeRe31459:

Comcast has rather non-time specific plans to eventually push the X1 software to capable boxes (i.e. RNG designated boxes), but realistically don't expect that until late this year or next year.

The most recent statement that I have seen about this is in this post »forums.comcast.com/t5/XfinityTV-···1#M72799 earlier today from Ted Hodgins, in the "New Features for Scientific-Atlanta/Cisco Cable Boxes" thread on the Comcast Help and Support Forum:

"The X1 Experience can work on a Cisco RNG 200 and RNG 200N cable box. We have plans to offer the X1 Experience on the Cisco RNG 200 series in some areas later this year."

However, I think it will not be "pushed" to already-deployed boxes, but will require, like for On-Screen Guide 2.0, that you "swap any existing Cisco RNG boxes in your home or arrange to get new boxes from your local Comcast service center."

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

Yeah so that pretty much just reiterates what he said in January.

Has he posted any info about Moto areas? (I know that specific thread is about the ongoing Cisco/SA guide saga) There's plenty of X1 capable Moto and Pace hardware around.


SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2
reply to telcodad

said by telcodad:

However, I think it will not be "pushed" to already-deployed boxes, but will require, like for On-Screen Guide 2.0, that you "swap any existing Cisco RNG boxes in your home or arrange to get new boxes from your local Comcast service center."

Yeah I see someone just asked for clarification in that thread. Interested to see the answer.

I would imagine at first you would need to do an equipment swap, because there's no way they're going to push a complete (and much larger than ever before) guide software update out. For example it's just insane to try and do that over the OOB.

But eventually you'd think they'd work out some strategy for pushing it out since Ted has said repeatedly that the end goal is to move all capable hardware to X1 and move i-Guide to it's rightful legacy status.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to SpHeRe31459

I believe just about any RNG box from Motorola, Cisco and Pace would be able to support the X1 guide, but I can't find a specific post from him stating that.


SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

said by telcodad:

I believe just about any RNG box from Motorola, Cisco and Pace would be able to support the X1 guide, but I can't find a specific post from him stating that.

I should clarify, we both know the hardware is capable. I meant any rollout information. So far his comments have all been focused on Cisco hardware, but that could of course simply be because it's in a Cisco thread...


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to SpHeRe31459

said by SpHeRe31459:

Has he posted any info about [rollouts to] Moto areas? (I know that specific thread is about the ongoing Cisco/SA guide saga) There's plenty of X1 capable Moto and Pace hardware around.

I've just found this post »forums.comcast.com/t5/XfinityTV-···3#M63839 so far, in which it says:
The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common guide starting in 2013 to provide a more consistent experience. That is underway.
:
--------------------------------------------------------------------------------
Ted, will my DCX3501 get the On-Screen Guide 3.0 (the X1 Experience) in the future or do I have to get the Pace box and a Tech sent to my house?
--------------------------------------------------------------------------------
Later in 2013 we plan to deliver the X1 Experience on some of our newer existing in-home boxes in some areas. Currently that is not the case.

If you want the X1 Experience now, then you would need to have new boxes and have them professionally installed.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

Ahh there we go all chatter's been in the SA stuff, so I would just have had to look further back in time, but it's good to see someone ask about Moto stuff. I assumed it's the same answer since they're all RNG boxes, but you never know with Comcast...



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to SpHeRe31459

Push is technically possible with DSG active. OOB command would inform the box to turn on DSG mode. DOCSIS modem in box does a hunt and acquires a 2-way communication with the CMTS. It registers with the CMTS and the docsis-tunnel configuration in the CMTS routes its traffic appropriately as its configured to know the difference between cable modems and set top boxes.

Once locked onto a 38.8mbps data channel, pushing X1 is now possible.

Look at it this way... DirecTV updated the UI to HD over the air. Andorid phones update over the air. iPhones now update over the air. Anything is possible... just have to write proper code to do so.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

Well, while it may be "technically possible," in this post »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) from the "New Guides for SA/Cisco Areas" thread, Ted Hodgins had this explanation for why they wouldn't push OSG 2.0 out to existing, in-home boxes:

... it's fairly technical, but to keep the explanation simple, the new On-Screen Guide 2.0 is delivered to our newest cable boxes via a different and newer protocol and technology (called OCAP or tru2way).

The RNG 200 that you have in your home today is not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve your current DVR recordings, favorites and other user configurable settings which would be a bad customer experience.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

said by telcodad:

Well, while it may be "technically possible," in this post »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) from the "New Guides for SA/Cisco Areas" thread, Ted Hodgins had this explanation for why they wouldn't push OSG 2.0 out to existing, in-home boxes:

... it's fairly technical, but to keep the explanation simple, the new On-Screen Guide 2.0 is delivered to our newest cable boxes via a different and newer protocol and technology (called OCAP or tru2way).

The RNG 200 that you have in your home today is not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve your current DVR recordings, favorites and other user configurable settings which would be a bad customer experience.

Yep that makes sense. The guide software is completely different, it isn't just an incremental update. I assume it requires activating the Tru2Way middleware and loading the guide software with it. i-Guide is in no way Tru2way enabled of course, since fundamentally it's the same software as it was in 1999.

So it would require a complete reset of the software on the box. That would come as quite a surprise to people. (Though personally if I were warned with plenty of time, I'd be fine with it.)
I still hope they figure out how to transition though, I mean it's supposed to be their goal to move all capable hardware forward and make i-Guide their legacy guide. Most people aren't going to swap boxes "just because" - most people don't even know or care that there is a much newer/nicer UI.


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

1 edit
reply to SpHeRe31459

said by SpHeRe31459:

said by telcodad:

However, I think it will not be "pushed" to already-deployed boxes, but will require, like for On-Screen Guide 2.0, that you "swap any existing Cisco RNG boxes in your home or arrange to get new boxes from your local Comcast service center."

Yeah I see someone just asked for clarification in that thread. Interested to see the answer.

Well, Ted just provided the "answer" »forums.comcast.com/t5/XfinityTV-···3#M72883 , but he didn't give any more detail about how they will "deliver" the X1/OSG 3.0 guide to existing, in-home boxes:
From ComcastTeds
4-18-2013 2:00 PM

--------------------------------------------------------------------------------
7bpc wrote:
... Will the X1 Experience require a professional installation or will it be upgraded as the s26 guide was?
--------------------------------------------------------------------------------

Later this year, we have plans to deliver the X1 Experience on some of our newer existing in-home boxes in some areas.

Our newer boxes in our Cisco/Scientific-Atlanta areas are currently the RNG 150, 150N, 200 and 200N.

If you want the X1 Experience now (and you are in an area where it is available), then you would need to have new boxes and have them professionally installed.

The longer term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common guide this year to provide a more consistent experience. That process is underway.

The X1 Experience is working today with customers in both our Motorola and Cisco footprints.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

Great... no details in the least... maybe when it gets closer he actually feel like sharing the details...


macnbc

join:2009-01-12
Arlington, VA
reply to gate1975mlm

I just found out that the X1 will be available in my area (Northern VA) next week. Does anyone know if Comcast is still limiting this to triple play customers only, or can I call in as a double play and get one?



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to SpHeRe31459

said by SpHeRe31459:

Great... no details in the least... maybe when it gets closer he actually feel like sharing the details...

Yeah, even when Jim184 See Profile tried to extract some further details about it, in a later post that thread »forums.comcast.com/t5/XfinityTV-···5#M72896 , all Ted would say is:
To be clear, I said that we expect to have the X1 Experience on some of the Cisco RNG boxes in some areas later this year.

We aren't prepared to announce locations, timing or other details beyond that at this time.


mikedz4

join:2003-04-14
Weirton, WV

so does he mean no Motorola/arris systems will get the x1 guide?



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

said by mikedz4:

so does he mean no Motorola/arris systems will get the x1 guide?

No, just that it was a quote from a thread about SA/Cisco box guide updates.

The latest Motorola/ARRIS boxes are also supposed to be able to get the X1 guide. See: »Re: [X1] Xfinity X1 now available to New Customers

Jim184

join:2013-04-11
Barnegat, NJ
reply to gate1975mlm

Telcodad lol that was not my intention. It is true though it would have gotten some information. My intent was I am infuriated that I have to pay extra to get the updated x1 guide. I was hoping that when it does finally start rolling out in my area As the standard I'd I could simply just bring my boxes in exchange them for two new ones and not have to pay professional installation.

I do admit I like your point That is probably why they didn't answer my question because they thought I was trying to be Extract information But the truth is I'm just a cheap s.o.b



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

Well, this post »forums.comcast.com/t5/XfinityTV-···9#M73237 from Ted Hodgins, in the Comcast Support Forum thread "New Features for Scientific-Atlanta/Cisco Cable Boxes," now seems to say the update to the X1 Guide will be a download for existing, in-home Cisco RNG200N DVRs:
From ComcastTeds
4-22-2013 5:10 PM
--------------------------------------------------------------------------------
MikeWolf wrote:
When the X1 software is available to be rolled out on the RNG200N set top boxes already in customers homes, will it require a new cable box or can it be pushed out like the S26 software guide is overnight? If it can be pushed out through the network, will it require a professional installer or technician to be present while it is pushed out to the customer? Will there be costs?
--------------------------------------------------------------------------------

A lot of those details are still being coordinated and finalized.

From a technology perspective, we plan to deliver that kind of upgrade directly to the cable box that is already in the home without having to swap the existing cable box.

Of course, that sort of change requires a lot of advance planning and coordination as well as extensive employee and customer notification and education. When we do this, there will be a lot of public information around the experience. We currently don't anticipate that there will be additional consumer costs around this described process.

We also don't expect that a technician will need to be present for this future already-in-the home guide change.

SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:2

Excellent news. And yes I'm sure there will have to be extensive customer notification considering it basically reformats and then installs a brand new OS on your cable box.



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

New DVR Build Overnight

Click for full size
Looks like an update to the Server and STB side came in while I was sleeping..
--
"ONE team - ONE city - ONE dream!!"


telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

OK, good.

You and the other X1 beta testers customers that I know of in this thread ( gate1975mlm See Profile, aguiar0016 See Profile, S10driver35 See Profile, egeek84 See Profile, Lone Wolf See Profile, PaulHikeS2 See Profile and mr1581 See Profile) will have to let the rest of us know how usable the X1 platform is now after all these latest updates.


macnbc

join:2009-01-12
Arlington, VA
reply to gate1975mlm

Re: [X1] Xfinity X1 now available to New Customers

So, as predicted, the X1 is available in my area now, but since I'm a double play and not triple play customer they refuse to give me one unless I upgrade.

Does anyone know any super secret tricks in order to get around that? I'd really like to ditch my 8300HD for something that doesn't feel like a relic from the Clinton Administration.


novanosis

join:2011-02-21
kudos:1

said by macnbc:

So, as predicted, the X1 is available in my area now, but since I'm a double play and not triple play customer they refuse to give me one unless I upgrade.

Does anyone know any super secret tricks in order to get around that? I'd really like to ditch my 8300HD for something that doesn't feel like a relic from the Clinton Administration.

Only chance is if you have a tech come to your house and ask for a swap to an X1 box. Theoretically the tech can swap it and it will work. But that's the techs decision.