Topic '[X1] Xfinity X1 now available to New Customers' in forum 'Comcast Cable TV' - dslreports.com

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 23:48:12 EDT

telcodad posted :

said by gate1975mlm:

Does anyone know how the Anyroom DVR for X1 is going to work?

Like I have 3 X1 boxes in my home. So when this becomes available will Comcast need to send a tech to my home and run more wires? Or will it just be a software update and then I will be able to use Anyroom DVR on all 3 of my X1 boxes?

Also do you have to pay extra for Anyroom DVR?

For the any room DVR it's a seperate fee. Not sure how much. All you would need is a mocha filter.

From what GoodOmens and Mike Wolf had said in another thread »Re: [X1] The New X2 - The "Evolution" of the X1 it seems the PoE MoCA filter is part of the standard X1 installation.

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 23:14:07 EDT

novanosis posted :

said by gate1975mlm:

That sound issue is more than likely the HDMI cable or the receiver .

For the any room DVR it's a seperate fee. Not sure how much. All you would need is a mocha filter.

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 21:48:35 EDT

gate1975mlm posted : Does anyone know how the Anyroom DVR for X1 is going to work?

Like I have 3 X1 boxes in my home. So when this becomes available will Comcast need to send a tech to my home and run more wires? Or will it just be a software update and then I will be able to use Anyroom DVR on all 3 of my X1 boxes?

Also do you have to pay extra for Anyroom DVR?

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 21:31:39 EDT

gate1975mlm posted : Does anyone here who uses a X1 DVR Box with a 5.1 Receiver ever notice the sound cutting off for a split second at random times? I have had this issue since getting the X1 back in January. It has seemed to have gotten much better since January as it does not happen as much anymore. But it does still happen a few times a day. I have been working on the phone with a X1 Tech to try and fix this issue but so far no luck.

I just would love to know if I am the only one having this issue?

I am using an X1 DVR connected to a 5.1 Denon receiver with HDMI.

Also my Denon sometimes switching from Surround Sound to Stereo on it's own.

Re: WOW

Thu, 23 May 2013 12:18:23 EDT

novanosis posted :

said by telcodad:

said by SpHeRe31459:

:
Found the source of the quote you posted:
»forums.comcast.com/t5/XfinityTV-···9/page/2

I see you asked Kara about the hard drive size differences, I'll be interested to see her answer.

Here's her answer, sounds like a 500GB hard drive to me:

From: »forums.comcast.com/t5/XfinityTV-···3#M74991

quote:
the X1 DVR boxes can currently store 60 hours HD or 200 hours SD. The [External Hard Drives] PDF is being updated to reflect the correct storage information.

Well, if you think you might need more space, you could try replacing [though it would void the warranty :)] the XG1's 500GB hard drive with this 4TB one just announced by Seagate:

Seagate Reveals Industry's First Purpose-Built 4TB Video Hard Disk Drive.
Seagate Develops Purpose-Built Hard Disk Drive for Video
By Anton Shilov, X-bit labs - May 21, 2013
»www.xbitlabs.com/news/other/disp···ive.html

That would be great, but if the XG1s software does not have the option to format that would be a problem. One way to find out....

Re: WOW

Thu, 23 May 2013 12:04:40 EDT

telcodad posted :

said by telcodad:

said by SpHeRe31459:

:
Found the source of the quote you posted:
»forums.comcast.com/t5/XfinityTV-···9/page/2

I see you asked Kara about the hard drive size differences, I'll be interested to see her answer.

Here's her answer, sounds like a 500GB hard drive to me:

From: »forums.comcast.com/t5/XfinityTV-···3#M74991

quote:
the X1 DVR boxes can currently store 60 hours HD or 200 hours SD. The [External Hard Drives] PDF is being updated to reflect the correct storage information.

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 11:35:16 EDT

telcodad posted :

said by GoodOmens:

A new XR5 remote has been released.
»store.comcast.com/xr5-remote-con···C-100005

:

»forums.comcast.com/t5/XfinityTV-···7#M74992

Wonder if we can go to the store and have them swapped out.

FYI - There is a separate thread where we are discussing this new XR5 remote: »New XR5 RF/IR Remote now available

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 11:25:27 EDT

GoodOmens posted : A new XR5 remote has been released.
»store.comcast.com/xr5-remote-con···C-100005

According to ComcastKara:

quote:
The XR5 is Comcast's newest remote, it was designed to improve the XFINITY TV viewing experience and is available for use with Comcast set-top boxes running the latest versions of the on-screen guides such as X1. This premium remote control is ergonomically designed to be easier to handle and feel better in your hand, putting the buttons you use most often within easy reach.

Features:

3-second Amber Backlight
Uses 2-AA Batteries (included)
Supports both IR and RF* modes.
TV IR Control Database - TV Power, Volume, Mute
Home Theater (AVR) Overlay Feature - All Power, Volume, Mute

»forums.comcast.com/t5/XfinityTV-···7#M74992

Wonder if we can go to the store and have them swapped out.

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 11:18:58 EDT

GoodOmens posted :

said by macnbc:

said by GoodOmens:

For me I have at least 3 different HD PBS stations and setting any recording for this channel to "New Only" doesn't record correctly (presumably because all three channels have the same episode set as new).

I believe if you set up a series recording from the guide grid instead of from the show's info page, you will get an option to force it to limit records to that specific channel only. That may help with your case.

Yea I've tried that and it doesn't work.

Re: WOW

Thu, 23 May 2013 09:52:22 EDT

telcodad posted :

said by SpHeRe31459:

:
Found the source of the quote you posted:
»forums.comcast.com/t5/XfinityTV-···9/page/2

I see you asked Kara about the hard drive size differences, I'll be interested to see her answer.

Here's her answer, sounds like a 500GB hard drive to me:

From: »forums.comcast.com/t5/XfinityTV-···3#M74991

quote:
the X1 DVR boxes can currently store 60 hours HD or 200 hours SD. The [External Hard Drives] PDF is being updated to reflect the correct storage information.

Re: [X1] Xfinity X1 now available to New Customers

Thu, 23 May 2013 06:10:40 EDT

JeepMatt posted : B/c I was in a Triple Bundle w/ Anyroom DVR - and at the time I got X1 it didn't have that capability, I'm currently paying about $20/month more for the 3 X1 boxes.

At this point, I don't care. It's worth 1 less bottle of vodka per month. :p
--
"ONE team - ONE city - ONE dream!!"

Re: WOW

Thu, 23 May 2013 05:24:40 EDT

Mike Wolf posted : I remember reading a study on different color LED's and behavioral disorders and blue LED's were the worst causing an event called Blue Hazard. »en.wikipedia.org/wiki/Blue-light···t_hazard »texyt.com/bright+blue+leds+annoy···th+risks
--
I'm always up for a good chat and helping with tech problems.

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 19:29:52 EDT

macnbc posted :

said by GoodOmens:

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 17:08:24 EDT

GoodOmens posted :

said by MTBikerChris:

Thanks SpHeRe31459 , This is what i thought , and yes i have all 3 so i am a go for the service now all i have to do is wait and call every few days near the end of next month to a get a truck to roll , no self install for this service from what i am told !!

No additional cost for the box (as of now) and I wasn't charged for the install as well.

said by SpHeRe31459:

Also just noticed there is a user reporting an annoying recording bug that seems to be an outstanding issue with X1 posted about over at the Comcast forums:
»forums.comcast.com/t5/XfinityTV-···7#M74891

I'm having a similar bug that I've reported to ComcastKara who supposedly opened a ticket and has the "team is digging into your [my] box history to see why the scheduling failed."

For me I have at least 3 different HD PBS stations and setting any recording for this channel to "New Only" doesn't record correctly (presumably because all three channels have the same episode set as new).

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 16:30:56 EDT

telcodad posted : According to this post from ComcastKaraT today »forums.comcast.com/t5/XfinityTV-···5#M74957, the AnyRoom capability is supposed to launch next month, most likely in time for the start of the Cable Show on June 10th:

quote:
The current launch date for AnyRoom DVR, as seen in the marketing materials, is June 2013. I do not have an exact launch date next month, and like all launches, it may be subject to slight change as needed. If/when there is more information available regarding AnyRoom DVR, i will post it to this thread.

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 15:00:57 EDT

SpHeRe31459 posted :

said by dishrich:

said by SpHeRe31459:

But most people report that there is no extra cost over a normal DVR setup, assuming you're already (or willing to become) a Triple Play customer.

What I was told, it would be the same cost as the current Anyroom (NOT the regular, standalone) DVR system - which is NOT standard on all X3 pkgs. (Anyroom comes standard only on the top XF Complete pkg)

That makes more sense to me actually, since the X1 DVR will become AnyRoom enabled sometime in the next few months. You can't get clear information anywhere about X1 pricing.

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 14:50:02 EDT

dishrich posted :

said by SpHeRe31459:

But most people report that there is no extra cost over a normal DVR setup, assuming you're already (or willing to become) a Triple Play customer.

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 14:14:39 EDT

MTBikerChris posted : Thanks SpHeRe31459 , This is what i thought , and yes i have all 3 so i am a go for the service now all i have to do is wait and call every few days near the end of next month to a get a truck to roll , no self install for this service from what i am told !!

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 14:09:20 EDT

SpHeRe31459 posted :

said by MTBikerChris:

Ok I have gone over many pages here and cant find any thing about what the pricing will be around for this service ! I spoke with a tech about my Moto box having problems so i asked about X1 and its coming to Denver late june early july but he had no answer on how much it will be but he thinks it will be the same from what i am paying now ? How true Is this ?

Comcast has been a bit coy about the costs. But most people report that there is no extra cost over a normal DVR setup, assuming you're already (or willing to become) a Triple Play customer.

Re: [X1] Xfinity X1 now available to New Customers

Wed, 22 May 2013 14:05:02 EDT

MTBikerChris posted : Ok I have gone over many pages here and cant find any thing about what the pricing will be around for this service ! I spoke with a tech about my Moto box having problems so i asked about X1 and its coming to Denver late june early july but he had no answer on how much it will be but he thinks it will be the same from what i am paying now ? How true Is this ?

Re: WOW

Wed, 22 May 2013 14:02:58 EDT

SpHeRe31459 posted :

said by telcodad:

However, it may correlate with those differences in HD capacities.

This is the interesting part, it's too bad we don't have more X1 users posting. It'd be great to have some more data on whether there is a correlation.

I'd love to know how many 500GB units are out in the field versus 1TB.

Also do we know if the 1TB models are what people are now getting currently? Or is it the luck of the draw?

Re: WOW

Wed, 22 May 2013 13:58:43 EDT

telcodad posted :

said by SpHeRe31459:

Right of course they do, but it should be multiple suppliers for a blue LED, no? Why the color variation? Unless as I hypothesized Comcast didn't specify LED color in their initial contract with Pace.

The LED is built into the power switch, I thought. Comcast may just not have had a spec specifying the particular illumination color.

Re: WOW

Wed, 22 May 2013 13:55:40 EDT

SpHeRe31459 posted :

said by telcodad:

said by SpHeRe31459:

said by telcodad:

I took that post »forums.comcast.com/t5/XfinityTV-···7#M74936 as that there may be multiple vendors for the power button/LED, not that of the XG1 box itself.

It's not unusual for manufacturers to have multiple suppliers for a particular part.

Re: WOW

Wed, 22 May 2013 13:53:40 EDT

telcodad posted :

said by SpHeRe31459:

said by telcodad:

I took that post »forums.comcast.com/t5/XfinityTV-···7#M74936 as that there may be multiple vendors for the power button/LED, not that of the XG1 box itself.

It's not unusual for manufacturers to have multiple suppliers for a particular part.

However, it may correlate with those differences in HD capacities.

Re: WOW

Wed, 22 May 2013 13:48:45 EDT

SpHeRe31459 posted :

said by telcodad:

I took that post »forums.comcast.com/t5/XfinityTV-···7#M74936 as that there may be multiple vendors for the power button/LED, not that of the XG1 box itself.

That's an odd variation if it's all coming from one vendor. Why would Pace suddenly get lax on the power LED color? They just suddenly found a good deal on green LEDs for one batch of XG1s? That doesn't seem likely, as usually when a customer goes to order boxes from an ODM, the customer outlines exactly the specifications they want. I suppose it could be that Comcast just didn't specify the color of the LED in their initial contract with Pace and now they have revised their specifications for Pace?

Re: WOW

Wed, 22 May 2013 13:43:18 EDT

telcodad posted :

said by SpHeRe31459:

AFAIK Pace is the only vendor currently making an XG1 compatible box. There are supposed to be other vendors making boxes to the RDK specs, but I've only seen other vendors mentioned for some of the other RDK specs such as the Xi3 (IP-only client boxes) and XG5 (whole home media server/gateway).

However given Kara's comments and differences in power LED colors, it sounds like maybe there is a second vendor now shipping an XG1 compliant box. Would love to know what the model/serial info says off the FCC label, so we can figure out if that's true.

I took that post »forums.comcast.com/t5/XfinityTV-···7#M74936 as that there may be multiple vendors for the power button/LED, not that of the XG1 box itself.

said by SpHeRe31459:

I see you asked Kara about the hard drive size differences, I'll be interested to see her answer.

Don't be surprised when ComcastKaraT replies, that she may say, as far as the "X1 Experience" goes, "size doesn't matter."

[Sorry, I couldn't resist! :)]

Re: WOW

Wed, 22 May 2013 13:02:02 EDT

SpHeRe31459 posted : Also just noticed there is a user reporting an annoying recording bug that seems to be an outstanding issue with X1 posted about over at the Comcast forums:
»forums.comcast.com/t5/XfinityTV-···7#M74891

quote:
I've been working with Comcast engineering/support on this for several weeks. It's the only real problem I have left with the X1. If you set a series recording to New and Repeats and the episode is broadcast multiple times, it seems to pick the time/day it will record randomly - sometimes it is the first time broadcast, sometimes a later time. With the 4 tuners of recording capability, it's less of a problem - i've set more of my recordings to NEW ONLY. However, if you are trying to catch up on older shows, this will be a problem. It does record the program, but not the first chance it can. This is particularly bad for SNL which rebroadcasts an abbreviated version the following week.

Re: WOW

Wed, 22 May 2013 12:53:35 EDT

SpHeRe31459 posted : AFAIK Pace is the only vendor currently making an XG1 compatible box. There are supposed to be other vendors making boxes to the RDK specs, but I've only seen other vendors mentioned for some of the other RDK specs such as the Xi3 (IP-only client boxes) and XG5 (whole home media server/gateway).

However given Kara's comments and differences in power LED colors, it sounds like maybe there is a second vendor now shipping an XG1 compliant box. Would love to know what the model/serial info says off the FCC label, so we can figure out if that's true.

P.S. please include a link to any outside sources you post, thanks!

There are so many threads about X1 over at the Comcast forums...
EDIT:
Found the source of the quote you posted:
»forums.comcast.com/t5/XfinityTV-···9/page/2

I see you asked Kara about the hard drive size differences, I'll be interested to see her answer.

Re: WOW

Wed, 22 May 2013 12:46:52 EDT

GoodOmens posted :

said by telcodad:

said by novanosis:

In addition I see only 500gb not the tb I heard about.

said by JeepMatt:

Nova-
I'm also showing only a 500MB hard drive- but then again, that's all I thought I was getting from the start.

That's strange, because even a note in those "Current Comcast Areas Where DVRs Support External Hard Drives" updates (the latest being: »media2.comcast.net/anon.comcasto···6-13.pdf) states:

quote:
This feature ... is not currently compatible with DVRs on the XFINITY TV X1 platform; that DVR includes a 1TB internal hard drive.

EDIT: I wonder if Pace, with pumping out all these XG1 boxes for Comcast, is running into a parts shortage with 1TB HDs, and is substituting 500GB HDs in some units?

I think they are using multiple manufactures for the box, which might explain the different HD sizes. As said by ComastKara on the official forum (as someone pointed out that some have green power lights and some blue):

said by ComcastKaraT :

Thanks for your question, marcins78.

The color rings are not indicative of version (new or old), and have varied slightly from manufacturer to manufacturer. We are standardizing on the blue color as a marketing preference, and are working with all of our suppliers to match this color in future production runs of the existing set-top boxes.

Had Something Odd Happen

Wed, 22 May 2013 06:29:32 EDT

JeepMatt posted : So, went to turn on the X1 HD box in the bedroom last night before bed (like falling asleep w/ it on) - and it's as if the box lost all of its authorization info.

Only local channels and local HD's will come in. Tried TBS, nothing, CSN, nothing - ESPN, nothing. Woke up this morning, rebooted - same thing.

My DVR and other HD box are fine. Guess I'll call in a few hours to find out what happened.

**Edit** - CSR this morning had to do a full re-initialize hit to the box (basic refresh wouldn't work). Once this was done - about 20 minutes later - all is well w/ the world again. Robin was fantastic!

Re: [X1] Xfinity X1 now available to New Customers

Mon, 20 May 2013 14:02:11 EDT

SpHeRe31459 posted :

said by telcodad:

I had expected the AnyRoom feature to start making an appearance before next month's Cable Show in D.C.

Indeed. As you just know they'll be showing off multi-room enabled X1 stuff at the show.

Re: [X1] Xfinity X1 now available to New Customers

Mon, 20 May 2013 14:01:01 EDT

telcodad posted : I had expected the AnyRoom feature to start making an appearance before next month's Cable Show in D.C.

Re: [X1] Xfinity X1 now available to New Customers

Mon, 20 May 2013 13:59:11 EDT

SpHeRe31459 posted : Would love a more specific time frame for AnyRoom support, but at least they're admitting it will do it now. For a long time there was total radio silence on the multi-room front.

Re: [X1] Xfinity X1 now available to New Customers

Mon, 20 May 2013 13:49:32 EDT

telcodad posted :

said by telcodad:

According to this post »forums.comcast.com/t5/XfinityTV-···9#M74555 in the Comcast Support forum, it looks like the X1 has now arrived in the Houston area:

quote:
Houston isn't on that web site and I get my X1 this Friday.

From this post »forums.comcast.com/t5/XfinityTV-···1#M74848 today, the X1 is officially available in Houston and the AnyRoom feature should be activated later this year:

quote:
The X1 Experience is available in Houston now. That platform is expected to support AnyRoom DVR later this year.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 23:56:44 EDT

Mike Wolf posted : ooh very nice and I bet it's going to be extremely popular. Personally if I could own the X1 gear outright, I'd go for it.
--
I'm always up for a good chat and helping with tech problems.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 23:07:49 EDT

dishrich posted : I was out tonight at our local office to swap an SD-DTA f/an HD-DTA (working on a review post of it as we speak) & they had an X1 DVR setup in the waiting area. I was told by the counter person & a tech support phone person in a Chicago call center f/my HD-DTA activation problem, that they are planning on releasing them here in the next couple weeks, WITH the thin-client boxes.

And just like the HD-DTA's...we're getting them BEFORE the Chicago area is getting them - a shock in itself! We NEVER get things down here in Springpatch before Chicago does... :D

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 22:54:41 EDT

Mike Wolf posted : I'd still like to be able to tap into the MoCA network the X1's support.
--
I'm always up for a good chat and helping with tech problems.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 16:32:29 EDT

telcodad posted : Since it's looking like most of the major issues have been resolved now, and features like the 4/1 tuners and AnyRoom are being enabled, I'm starting to seriously consider it.

I think I'd like to keep some non-X1 STBs around just for back-up though.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 16:19:37 EDT

egeek84 posted :

said by telcodad:

Very good. Yes, you can record 4 shows while watching a fifth.

oh ok that makes sense then. Thanks telco! BTW, are you getting an X1 box?

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 16:09:08 EDT

telcodad posted : Very good. Yes, you can record 4 shows while watching a fifth.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 16:02:06 EDT

egeek84 posted : wait nevermind i have it, i can only record 4 shows at once right? it wouldnt let me do 5

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 16:00:31 EDT

egeek84 posted :

said by telcodad:

said by egeek84:

said by telcodad:

That video is on the official Xfinity YouTube page at: »www.youtube.com/watch?feature=pl···A6P4Nk1Q

As you see/hear, it says it is a multi-room DVR and allows you to record 4 shows while watching a fifth. So it looks like the AnyRoom feature should be activated shortly.

I don't think all my tuners have been activated yet :(

According to Comcast »Re: BOOM! 5 Tuners Live in Delaware all X1 customers should have the use of 5 tuners now. Did you try a reboot?

yeah i did, no dice

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 13:08:15 EDT

telcodad posted :

said by egeek84:

said by telcodad:

I don't think all my tuners have been activated yet :(

According to Comcast »Re: BOOM! 5 Tuners Live in Delaware all X1 customers should have the use of 5 tuners now. Did you try a reboot?

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 12:43:14 EDT

egeek84 posted :

said by telcodad:

I don't think all my tuners have been activated yet :(

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 12:41:08 EDT

egeek84 posted :

said by Mike Wolf:

Love how Comcast airs this big commercial on their latest and greatest pride and joy during a series finale of a hugely popular show on a network they own where they know a lot of people will be watching. It's Comcast marketing at it's very best. ;)

aint that the truth!

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 11:24:51 EDT

Mike Wolf posted : Love how Comcast airs this big commercial on their latest and greatest pride and joy during a series finale of a hugely popular show on a network they own where they know a lot of people will be watching. It's Comcast marketing at it's very best. ;)
--
I'm always up for a good chat and helping with tech problems.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 11:04:55 EDT

cypherstream posted : I saw it during the finale of The Office. It must be officially available now or it wouldn't of aired (false advertising). WCAU Channel 10 NBC reaches as far as Myerstown I believe. That would encompass the Reading & Lebanon Comcast systems.

Or are they pulling a fios, advertising for something that you can't get?

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 08:24:59 EDT

telcodad posted : That video is on the official Xfinity YouTube page at: »www.youtube.com/watch?feature=pl···A6P4Nk1Q

As you see/hear, it says it is a multi-room DVR and allows you to record 4 shows while watching a fifth. So it looks like the AnyRoom feature should be activated shortly.

Re: [X1] Xfinity X1 now available to New Customers

Fri, 17 May 2013 00:16:10 EDT

egeek84 posted : A new X1 commercial came on tonight when I was watching Idol, I quickly grabbed my phone and recorded it lol.

»www.youtube.com/watch?v=_tppF4sb1yk

Re: BOOM! 5 Tuners Live in Delaware

Wed, 15 May 2013 16:06:25 EDT

Mike Wolf posted : exiting, now just to wait for home routers to start carrying MoCA like Actiontec does with theirs.
--
I'm always up for a good chat and helping with tech problems.