Topic 'Re: [INTERNET] Kingston -> speeds highly variable' in forum 'Cogeco' - dslreports.com

Re: [INTERNET] Kingston -> speeds highly variable

Thu, 20 Dec 2012 15:16:04 EDT

DrXenon posted : Turned out the Cisco DPC3000 cable modem needed resetting through the little button on the back. Never had to do that with my DSL modem; just worked flawlessly for years. Now I know.

Re: [INTERNET] Kingston -> speeds highly variable

Mon, 10 Dec 2012 14:20:37 EDT

kittyburgers posted : I think DrXenon's response was right on the mark. The cogeco response was tacky. He could have given some plausible technical explanation as to why the customer might be experiencing the issues he described without making it seem like he was providing support for the other provider (Start).

It certainly didn't make me feel very sympathetic towards cogeco, and that's just bad for business.

Re: [INTERNET] Kingston -> speeds highly variable

Mon, 10 Dec 2012 11:29:02 EDT

dillyhammer posted :

said by MrPink:

It was you who made the uncalled for statement regarding Cogeco's ~~sterling~~ reputation.

No comment.

:D

Mike

(See? I can be a good boy)

Re: [INTERNET] Kingston -> speeds highly variable

Wed, 05 Dec 2012 22:17:31 EDT

No_Strings posted : Cogeco is the wholesaler in this case and will not offer support for Start customers (probably can't, contractually).

Even if the problem lies with Cogego's infrastructure, it's up to Start to hold Cogeco's feet to the fire. As noted above, your proper support avenue is through Start.

»Start Communications

Re: [INTERNET] Kingston -> speeds highly variable

Wed, 05 Dec 2012 18:00:31 EDT

DrXenon posted : I thanked the member for his very helpful response.

"Welcome, this is a technical forum for assisting members with problems related to Cogeco services." This problem is related to Cogeco services.

Re: [INTERNET] Kingston -> speeds highly variable

Wed, 05 Dec 2012 17:31:08 EDT

MrPink posted : Cogeco_Aaron provided you with reasonable advice to your inquiry. It was you who made the uncalled for statement regarding Cogeco's reputation.

You may have better luck with your issues in the Start.ca forum.

(I am interested how the mods handle this. In the past any post not directly related to Cogeco has been locked and moved to a more appropriate forum on BBR)

Re: [INTERNET] Kingston -> speeds highly variable

Wed, 05 Dec 2012 16:54:54 EDT

DrXenon posted : Start uses the Cogeco infrastructure. This is a forum for people who use the Cogeco infrastructure. I wasn't looking for someone from Cogeco to respond, just other Cogeco users, and it is not like I called the Cogeco support line. Sheesh.

Re: [INTERNET] Kingston -> speeds highly variable

Tue, 04 Dec 2012 10:57:14 EDT

Farchord posted :

said by teddy:

Why would you expect Cogeco to help you when Start is your ISP?

100% Agreed. You're asking for support from the wrong people.

Re: [INTERNET] Kingston -> speeds highly variable

Tue, 04 Dec 2012 10:07:53 EDT

teddy posted : Why would you expect Cogeco to help you when Start is your ISP?

Re: [INTERNET] Kingston -> speeds highly variable

Mon, 03 Dec 2012 19:33:17 EDT

DrXenon posted : Thanks, that is the kind of useful answer that your company has a reputation for.

Re: [INTERNET] Kingston -> speeds highly variable

Mon, 03 Dec 2012 09:22:56 EDT

Cogeco_Aaron posted :

said by DrXenon:

I have the Start equivalent of Ultimate 30 in the west end of Kingston (Westwoods).

Hi DrXenon,

I recommend contacting Start for troubleshooting for your issue.

[INTERNET] Kingston -> speeds highly variable

Sun, 02 Dec 2012 11:06:00 EDT

DrXenon posted : Sometimes, I order Apple TV movies and they are ready to be watched in seconds. Other times, say Friday night, it takes 3 hours.

Is this just the nature of shared cable internet? I have the Start equivalent of Ultimate 30 in the west end of Kingston (Westwoods).