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Dodge
Premium
join:2002-11-27

1 recommendation

reply to Dodge

Re: [rant] 2013 pathfinder

Since I hate when people start threads and then, when the problem is resolved they never post in it again, I bring you the conclusion to this exciting tale

The car has been fine for several weeks now. It was checked twice after the last repair and there is no evidence of any further leaks. Nissan consumer affairs actually surprised me and were more than reasonable in their handling of the case.

I've received full reimbursements for all related out of pocket expenses that were not covered by the dealership and they've added a few extras to the tune of lease payments, warranties and maintenance plans to keep me completely satisfied and no longer in the "F(*&K Nissan" state

What was really nice is that there were no arguments from their side, no trying to blame someone else or trying to weasel out of handling the case. Everyone I spoke to was very polite, and not just fake polite like most customer relations agents, but actually helpful. They followed up on the dates that they said they would, and overall was a rather pleasant experience if you disregard what started it

Overall major kudos to Nissan consumer affairs.

Fin:)


Cho Baka
Premium,MVM
join:2000-11-23
there
kudos:2
No bungee cords to return at a future date?

(seriously though, good to hear you are satisfied! )
--
The talented hawk speaks French.

Dodge
Premium
join:2002-11-27
said by Cho Baka:

No bungee cords to return at a future date?

(seriously though, good to hear you are satisfied! )

I was given assurances that the mixture of bubble gum and duct tape used for the fix would hold for at least the duration of the lease Plus I am sure they will add additional duct tape as needed during my free maintenance

guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:3
+1 for a followup on your thread and good you found resolution

sailor
Premium
join:2003-10-21
Long Island
kudos:6

1 recommendation

reply to Dodge
said by Dodge:

Since I hate when people start threads and then, when the problem is resolved they never post in it again, I bring you the conclusion to this exciting tale

The car has been fine for several weeks now. It was checked twice after the last repair and there is no evidence of any further leaks. Nissan consumer affairs actually surprised me and were more than reasonable in their handling of the case.

I've received full reimbursements for all related out of pocket expenses that were not covered by the dealership and they've added a few extras to the tune of lease payments, warranties and maintenance plans to keep me completely satisfied and no longer in the "F(*&K Nissan" state

What was really nice is that there were no arguments from their side, no trying to blame someone else or trying to weasel out of handling the case. Everyone I spoke to was

very polite, and not just fake polite like most customer relations agents, but actually helpful. They followed up on the dates that they said they would, and overall was a rather pleasant experience if you disregard what started it

Overall major kudos to Nissan consumer affairs.

Fin:)

Good to hear but need to ask what happened with the hard slamming of the hood in order for it to close properly?

Dodge
Premium
join:2002-11-27
The hood was not adjusted properly when the dealership was changing the radiator, they fixed it in 5 minutes when I went back to check for leaks.


Emax04

@verizon.net
reply to Dodge
Hey. I have a 2013 nissan pathfinder. And I have 1900 miles on it. Was a dealer demo and I bought it with 800. I was driving today and pressed down on the accelerator. All of the suddenness the engine started jumping and I realized smoke was pouring out of the engine. Pulled over and saw what I think was engine coolent all over the ground gushing out. 6 hours later. It's at the nissan dealer and they gave me a loaner. Well see what happens. I'm tempted to push them to give me a new car. And/or an extended warranty. I am going to call nissan corporate in the morning.

I am wondering if there is any tips you can share when dealing with nissan or the dealer you got to get them to cooperate.


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6

1 recommendation

They owe you a warranty repair. I understand the frustration, but you don't have a claim beyond that at this point.


Emax04

@verizon.net
Of course there is a difference between what they legally owe me and what they should do for me. Well see what happens.


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6

2 recommendations

I wasn't speaking from a legal perspective, more from a customer service one. Your car failed, albeit rather dramatically, under warranty. The loaner is already a goodwill gesture beyond what is required.

Demanding a new vehicle or extended warranty in the absence of a recurring problem or evidence of catastrophic damage is, in my view, premature.


Emax04

@verizon.net
reply to Dodge
Dodge. Any chance you can share the actual dealership? It looks like the exact same issue on my car. And I don't want a repeat. My dealership isn't aware of anything like this. If I can get the dealerships to communicate that might be helpful. Thanks.

Dodge
Premium
join:2002-11-27
said by Emax04 :

Dodge. Any chance you can share the actual dealership? It looks like the exact same issue on my car. And I don't want a repeat. My dealership isn't aware of anything like this. If I can get the dealerships to communicate that might be helpful. Thanks.

The dealership that performed the repairs was Bay Ridge Nissan in Brooklyn, NY, but if your dealer just calls Nissan technet they are aware of the issue and will give them a list of parts they need for the repairs, I believe it's 3 parts that need replacing as part of this problem (assuming you have the same problem). If your dealership tells you that the transmission cooler hose fell off and they just put it back in place, do not take the car back until they call the technet and apply the actual fix.