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patt2k

join:2009-01-16
kudos:1
reply to Zionikk

Re: [TWC] Rude Customer Service

Zionnik the more comments I read by Hob I am sure that he works for TWC so he won't really help you or try to , your only hope is now Direct Forums.


Zionikk

join:2012-12-08
North Baltimore, OH

If Hob works for TWC, I don't care. I've already taken care of the situation. Well somewhat...as soon as the lady calls back I will have everything taken care of.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to patt2k

said by patt2k:

Zionnik the more comments I read by Hob I am sure that he works for TWC so he won't really help you or try to , your only hope is now Direct Forums.

Thanks Patt2k. I think most of the regular readers KNOW I work for Time Warner Cable. I don't work in Collections or in Ohio so I really cant help the OP. I did however post what is TW policy in cases like this.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

said by hobgoblin:

said by patt2k:

Zionnik the more comments I read by Hob I am sure that he works for TWC so he won't really help you or try to , your only hope is now Direct Forums.

Thanks Patt2k. I think most of the regular readers KNOW I work for Time Warner Cable. I don't work in Collections or in Ohio so I really cant help the OP. I did however post what is TW policy in cases like this.

Hob

Yes but you could always suggest something for OP trying to be helpful at least that is all im trying to say but let's not go off topic.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9

1 recommendation

I posted the policy!

That I believe was helpful.

Hob


Zionikk

join:2012-12-08
North Baltimore, OH
Reviews:
·Frontier Communi..

Blah, well I just thought I would update. After wasting much time trying to get Time Warner Cable I decided to give up and get Frontier.

I find this sad though because I even contacted my mother and she said that she would pay her bill so that I could get services. She tried to call to pay it off but they told her the same thing that they have been telling me.

Which is that she needs to call the lady from the financial group to make the payment and get this address unblocked. But to no surprise, every time she or I would try to call the lady she would not pick up her damn phone. Not only that but after leaving several messages she would not call back.

I am very disappointed with this lady, if they wanted the money that my mom owes them so bad you'd figure they would pick up the phone or call back.

I'll admit that I still want TWC, and I will continue to try. But does anyone have an idea of what I could do to get this lady to contact me or my mother?

I even called a lady that works in the same office as her and she said "Oh shes here right now, give me one moment and I will transfer you to her" She transfers me and I still don't speak with her. She never even called back after I left a message.

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