| [Cable] Unable to access websites since cable issue "fixed&A bit more than a week ago, my cable went down for 2 days. Apparently Rogers lost my config/ip address or something like that, and I had to be assigned a new one. I was given a 192.0.136.x ip, that is apparently "new." I'm on the St. Laurent POI.
Since that day, consistently and persistently, I have been unable to access a number of websites due to timeout. Either the main site address times out, or one of their asset servers (maybe on a CDN?) times out.
The websites so far are:
tvfanatic.com
groupon.fr (going to Paris, woo!)
static2.pbsrc.com (CSS/asset server for photobucket.com)
passets-lt.pinterest.com (CSS/asset server for Pinterest)
i.ebayimg.com (image server for both kijiji and ebay)
There are likely many more, I just haven't had the chance to list them all yet. These are making major, pivotal websites on the internet useless for me and my family.
Here are the tracerts for the above sites:
C:\Users\Alex>tracert tvfanatic.com
Tracing route to tvfanatic.com [216.87.173.18]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 8 ms 13 ms 7 ms 10.124.196.1
3 17 ms 15 ms 16 ms 24.156.151.245
4 10 ms 10 ms 7 ms stlaurent3.cable.teksavvy.com [24.52.255.82]
5 18 ms 15 ms 13 ms stlaurent2.cable.teksavvy.com [69.165.168.249]
6 29 ms 23 ms 21 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 37 ms 39 ms 38 ms if-9-9.tcore1.TTT-Scarborough.as6453.net [64.86.
33.26]
8 42 ms 35 ms 35 ms if-8-2.tcore1.CT8-Chicago.as6453.net [216.6.125.
6]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Alex>tracert groupon.fr
Tracing route to groupon.fr [91.108.185.16]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 7 ms 7 ms 8 ms 10.124.196.1
3 17 ms 15 ms 20 ms 24.156.151.245
4 8 ms 9 ms 8 ms stlaurent2.cable.teksavvy.com [69.165.168.250]
5 14 ms 14 ms 13 ms stlaurent2.cable.teksavvy.com [69.165.168.249]
6 24 ms 23 ms 29 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 38 ms 40 ms 38 ms if-9-9.tcore1.TTT-Scarborough.as6453.net [64.86.
33.26]
8 33 ms 32 ms 31 ms if-8-2.tcore1.CT8-Chicago.as6453.net [216.6.125.
6]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Alex>tracert static2.pbsrc.com
Tracing route to cdn.photobucket.com.c.footprint.net [205.128.84.126]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 7 ms 8 ms 7 ms 10.124.196.1
3 18 ms 15 ms 15 ms 24.156.151.245
4 8 ms 7 ms 7 ms stlaurent2.cable.teksavvy.com [69.165.168.250]
5 14 ms 15 ms 13 ms stlaurent3.cable.teksavvy.com [24.52.255.81]
6 23 ms 20 ms 22 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 38 ms 41 ms 38 ms if-9-9.tcore1.TTT-Scarborough.as6453.net [64.86.
33.26]
8 34 ms 42 ms 35 ms if-8-2.tcore1.CT8-Chicago.as6453.net [216.6.125.
6]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Alex>tracert passets-lt.pinterest.com
Tracing route to cdn.pinterest.com.c.footprint.net [8.26.215.126]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 8 ms 7 ms 7 ms 10.124.196.1
3 16 ms 15 ms 15 ms 24.156.151.245
4 8 ms 9 ms 8 ms stlaurent1.cable.teksavvy.com [24.246.55.6]
5 13 ms 13 ms 13 ms stlaurent1.cable.teksavvy.com [24.246.55.1]
6 21 ms 26 ms 22 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 41 ms 37 ms 43 ms if-9-9.tcore1.TTT-Scarborough.as6453.net [64.86.
33.26]
8 34 ms 33 ms 31 ms if-8-2.tcore1.CT8-Chicago.as6453.net [216.6.125.
6]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Alex>tracert static2.pbsrc.com
Tracing route to cdn.photobucket.com.c.footprint.net [205.128.84.126]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 7 ms 8 ms 7 ms 10.124.196.1
3 18 ms 15 ms 15 ms 24.156.151.245
4 8 ms 7 ms 7 ms stlaurent2.cable.teksavvy.com [69.165.168.250]
5 14 ms 15 ms 13 ms stlaurent3.cable.teksavvy.com [24.52.255.81]
6 23 ms 20 ms 22 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 38 ms 41 ms 38 ms if-9-9.tcore1.TTT-Scarborough.as6453.net [64.86.
33.26]
8 34 ms 42 ms 35 ms if-8-2.tcore1.CT8-Chicago.as6453.net [216.6.125.
6]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
These sites all work fine and instantly when I browse through a proxy hosted in New York.
Also, it seems that Speedtest.net thinks I'm in the Northwest Territories (speeds are fine):
I posted about this issue in the direct forum, and was essentially told that it's not Teksavvy's problem and that I should contact Photobucket for further issues.
I'm sorry, but these are consistent network issues through Teksavvy. The sites worked fine right before I had my downtime, and they haven't worked at all since the moment my internet came back. I don't know why this would be happening, but it doesn't happen for anyone else near me, nor through my phone's internet, or through a proxy.
I just want my internet to work like it did, immediately before things went down. It's terrible to receive such a blatant "not my problem" response from Teksavvy. |
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