[INTERNET] New Email problem
Today at about noon, I forwarded an email to my wife. It still has not arrived.
I checked on webmail and the message is there along with about four more messages that came in this afternoon.
BUt she cannot access these using her Windows mail client (setup has not been changed in years)
When accessing the Webmail site, I saw this notice:
quote:Could this be the reason? It says it should only take place between midnight and 6am.
During this maintenance period, please do not change or attempt to reset your password or change any settings in your email client (e.g., Outlook Express or Windows Live Mail). We want to reassure you that your emails will not be lost and will be delivered to your inbox as soon as the migration is completed.
As of this morning, those messages still did not arrive. 4 messages that I know of were on webmail, but had not been downloaded to user. Two or three subsequent messages were delivered.
This is kind of concerning that mail doesn't get delivered yet is still on webmail.
If I hadn't looked at webmail (something I haven't done for years), for a different reason, I would not have known that those messages even existed.
Can anyone from Cogeco offer an explanation?
While I am about it, Can anyone explain the symbols on the list of emails on webmail. I looked in help but it doesn't help!
A typical line will have
- What does envelope signify? I clicked on one and it disappeared!
- Paper clips don't always have an attachment?
- What does the asterisk/star after subject mean?
the webmail and pop mail servers share the same mailbox AFAIK, if you aren't picking them up from POP but they are in webmail then i would say to take a look at the pop client. Maybe the messages are already downloaded and stuck in the antivirus/spam filter/application, or went to a spam folder or something in the client.
you can always telnet into pop and check manually too...
$ telnet pop.cogeco.ca 110
Connected to pop.cogeco.ca.
Escape character is '^]'.
+OK Cogeco bom03
+OK password required for user receiver
+OK Maildrop ready
+OK scan listing follows
+OK 2342 octets
Received: from fipmb02.cogeco.net ([192.168.200.207])
(Oracle Communications Messaging Server 7u4-23.01(126.96.36.199.0) 64bit (built Aug
10 2011)) with ESMTP id <0MEV00HRHICB1T91@busymta03.int.cogeco.net> for
email@example.com; Tue, 11 Dec 2012 10:43:24 -0500 (EST)
Received: from mail-lb0-f178.google.com ([188.8.131.52])
by fipmb02.cogeco.net with ESMTP; Tue, 11 Dec 2012 10:43:23 -0500
Received: by mail-lb0-f178.google.com with SMTP id l5so3789349lbo.37 for
<firstname.lastname@example.org>; Tue, 11 Dec 2012 07:43:23 -0800 (PST)
Received: by 10.152.111.72 with SMTP id ig8mr954406lab.1.1355240603052; Tue,
11 Dec 2012 07:43:23 -0800 (PST)
Received: by 10.114.12.137 with HTTP; Tue, 11 Dec 2012 07:43:22 -0800 (PST)
Date: Tue, 11 Dec 2012 10:43:22 -0500
From: Sender <email@example.com>
Content-type: multipart/alternative; boundary=f46d04083a05baebd204d0958ab9
X-IronPort-AV: E=Sophos;i="4.84,259,1355115600"; d="scan'208";a="839716940"
Content-Type: text/plain; charset=ISO-8859-1
Content-Type: text/html; charset=ISO-8859-1
Connection closed by foreign host.
Thanks for input.
Telnet eh? I used to know how to do that way back. Hopefully I will figure it out.
I too thought POP & Webmail would share same server. That is why I went to Webmail to look for the messages. I tried accessing the same POP account from two different computers one using WLM and other Windows Mail and neither could download those 4 emails. Yet they are still on Webmail. Newer emails download fine. Nothing in the emails that would flag them for virus/spam etc.
One strange thing I noticed in our webmail account is that there are two inboxes under folders. Both show the same number of messages and memory usage.
I got the telnet to work (after activating telnet on Win7!) It showed 14 messages so I retrieved a few, but the wrong ones. Telnet timed out, so I gave up.
Went back to Webmail and I think I can see where problem is.
Main account is under one of my email addresses. There are folders that I set up back when we were actually using webmail. It seems that some, but not all messages get put into the folders. Seems from quote below that then they can't be accessed by POP download.
quote:I tried setting to basic (and also advanced) mode and forwarding the message, but it kept ending up back in folder! I think I will try and eliminate all the folders and see if that helps.
Advanced mode allows you to manage your e-mail online with online address books, folders, signatures, and access to other POP e-mail accounts. Once you have moved an e-mail into a folder on webmail you will be unable to download it to your PC unless you forward it to yourself. You will also be unable to download any changes made to your webmail address book to your PC.
Still don't know why there are two inboxes.
I can see why webmail needs to be changed!
Finally gave up on trying to fix this. Eliminated all folders other than system folders. That still leaves two inboxes, which I don't understand. Eliminated all rules for sorting and set on basic.
Hopefully this will now work?????