Same here, it looks like they are down, when I call them the machine just tells me to go fug myself...that may not be word for word. I just hope they are going to make it up to us by speeding up the internet again. They are making it VERY hard to love them!!!
We are currently experiencing an issue with our Cable internet service in Ottawa. Your modem will appear online, however you will not be able to browse the internet. We have escalated the issue to our relevant carrier; however we do not currently have a time of resolution. We apologize for any inconvenience this may cause. 13/12/2012 08:00 AM EST