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pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

reply to mklangelo

Re: [Connectivity] Need some advanced help if possible.

First of all, what kind of VPN? What VPN software?

What error(s) are you seeing?

Are you connecting through a router? If so, how is it setup?

Please provide details about your network setup, the VPN in use, and the error(s) or specific symptoms of the problem you're seeing.

If it looks like truly a comcast issue, then you can always post in the comcast direct forum, but let's do some initial triage here first (note that this forum is public, so do not put any personal/account info in your posts here).
--
"I drank what?" -Socrates


mklangelo

join:2001-03-13
Chicago, IL

Thanks, pflog,

It's Cisco AnyConnect secure mobility client. VPN 3.0.07059

"Connection Attempt Failed Due to Network or PC Issue"

I am using my local area connection with a Wireless N-150 router.



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Ok, I use that as well.

After you attempt to connect, try this:

1. click the icon in the systray
2. click advanced
3. click the "message history" tab.
4. copy and paste that info into this thread (you will likely want to mask out the last 2 octets of the IP addresses in there and/or host names, user names, etc). E.g. change 1.2.3.4 to 1.2.x.y and so on.
--
"I drank what?" -Socrates


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