said by John Galt6:You should talk to more of your neighbors...more 'squeaky wheels' will get more action, in addition to giving the techs more data to work with.
Walked up and down the street today, looking to see who is serviced off the same amp as me. Of those that use CATV, one neighbor has seen the issue a bit, and two others have been plagued with freezing issues exactly like mine... and then it got too dark to continue...
Seems that nobody realized that anybody else was having that problem.... and it wasn't so bad that anybody has been regularly calling. Now it's pretty clear... it's not just me, it's at least this neighborhood.