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lpjraven

join:2011-03-31
Kenner, LA

[LA] Disconnect Problems

Cox customer in Kenner, LA having problems with multiple disconnects a day for the past several weeks. At least six different technicians have been out checking both inside and outside wiring yet problems persist. I've been with Cox for about 15 years now and this is the most problems I've ever had with the service. I would like to avoid switching providers. Anyone have any suggestions as to who I should contact?



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77

This information is always helpful for troubleshooting just about any kind of connection problem:

»[ALL] what to post before complaining about slow speeds...?


LAHSIhelp

join:2010-07-12
Baton Rouge, LA
reply to lpjraven

Please PM me your Modem MAC address and home address and I will check on this for you.