reply to Acarney
Re: [HSI] Slow speed in Richland, WA?? Same slow speeds, high packet losses, and high ping rates here in Kennewick too.
Charter Direct actually got some attention for me, unfortunately they sent out a tech who does not think out of the box (i.e., all problems are with the customer's equipment).
In the past similar problem has been traced back to the low bid line amps that Charter uses. However, IMHO the problem is either at the head end or along the lines out of the head end.
Until Charter has some line techs actually working in the late afternoon, early evening, and all night they will not find the problem because the problem does not keep "bankers hours".