said by golfman32:
I am waiting for Customer Escalation Team, I fee sorry for front line agents, the Rogers teams that actually package and market the services do not provide them info needed to do their jobs
You are wasting your time with CET. They are just another team of CSRs with no real powers and have permission from Rogers to call themselves managers when they are not. They don't know anything that frontline CSRs don't know.