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reply to Acarney

Re: [HSI] Slow speed in Richland, WA??

Called charter rep, their response, and please hold your applause. "sir maybe you should consider upgrading to our 30mb service for only $2 more, that might help in this situation."

1. Not only is it not Charters fault, it's my choice in internet.
2. I should upgrade my service for a more expensive plan to alleviate these issues.
3. Your service sucks for what I'm currently getting and while I'm complaining about said service, you try to UP SELL ME.

I didn't respond for a few minutes and she said "hello?" about 3x's before I responded with the above.

What the F&$% who does that? Anyone had any experience with comcast? I'm getting really tired of this.