| [BC] Horrendous YouTube performance Hello,
I've been a Shaw cable subscriber for many years. I am currently subscribed to the highest tear connection I could get at the time (I was ported from Extreme to Broadband 100/150 or whatever it is).
I cannot get a YouTube video to play at 1080. I understand the distributed caching system google provides, dns systems and all kinds of other barriers to performance - but I would like to know why I cannot stream a 1080 video (the average video, with average A/V settings should only require ~2000 kbps MAX to stream ahead of the scrub). The problem is isolated to YouTube (vimeo, putlocker, ustream, twitch, etc all work mostly better). The issue has become seemingly worse in the last 4 months, although it has always been an issue (at least since switching from the old packages a year+ ago).
I thought I'd post here before calling Shaw, to see if anyone else experiences this issue.
I've had problems with Shaw in the past, selling me a higher tier internet while not providing the service level promised, and I've been a patient customer, and we've had a stable relationship. I've had great help in this forum before, when a Shaw rep on here was the only one able to get me up to speed. I'm happy to work together to resolve the issue, but I'm afraid that I may be forced to seek compensation for more false advertising.
I'm seeking other people's experiences, opinions, and explanations on why this may be happening. I'd really like to work together with Shaw on this, and remain a loyal customer. I don't like to be lied to, and I don't like to be taken advantage of. |
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| Are you in Alberta?
There was a big problem with YouTube, that was fixed, but some more people in northern Calgary and a couple in Edmonton are reporting issues again.
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Yes, I am not employed and looking for IT work. Have passport, will travel. |
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| Im in Edmonton and Ive been having major youtube issues recently. Im on BB250 and the only way I can get any youtube HD to stream properly is to tether to my blackberry. |
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| reply to Slack
I am in Lethbridge and seems they are still having major issues with YouTube which started yesterday. Its not only youtube it seems almost any streaming of video buffers and buffers.
I am not seeing any packet loss and traceroutes seems decent to everything i tested. |
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| reply to deathray
said by deathray:Im in Edmonton and Ive been having major youtube issues recently. Im on BB250 and the only way I can get any youtube HD to stream properly is to tether to my blackberry.
Bridge mode or not? |
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Reviews:
 ·Shaw
4 edits | I've got mine running bridged on the 250 unlimited.. still having the YouTube issues even when i can saturate both upload and download to closer local nodes...
YouTube is literally the only one that is consistent on breaking up video content, usually streams fine for first 10 seconds and then its a pause every 3-5 seconds of play as it tries to catch up.
Guessing its cheap routing again, as Shaw will use the cheapest way to get your traffic where it needs to go, regardless of performance. I can count a period of 2 days it wasn't bad, and that was right after they upgraded southern Alberta (even though I am in Edmonton). During this time my p2p was pushing 1.5MB up for a 2 days (until i assume they got their monitoring and crippling gear set up on the newer system).
Couple days later it was back to the same filtered and throttled garbage and its been the same ever since. Its almost as though content passed from YouTube is getting affected by Shaw's p2p throttling system and seeing the negative impact of this. Worse than this its almost like they are using a QOS type of filtering where Business packages get the top level of traffic priority and the basic user packages get whats left over. I realize that these are strange accusations but this is exactly the type of inverse affect on performance that would happen in this case. I have a really hard time Understanding how clients are getting 8K/sec over high speed from my P2P when I call into Shaw and they tell me my node is not saturated and not using any throttling. How can you serve over 70 individual files with multiple users connecting to each one and not be able to break 3Mbit/Sec avg on a 15Mbit plan unless the client is connecting to you via IPv6 which Shaw isn't throttling. The last bit speaks for itself... with Shaw having no ability to throttle the connection it works fine. The only other remaining explanation is that everyone of the several hundred peers has THEIR ISP THROTTLING THEM, and this seems extremely unlikely. Also possible is the fact that their monitoring hardware itself is over saturated, and any traffic passing through monitoring will slow down regardless if its throttled or not. Are business package users also having this issue with YouTube, or does it seem limited to the home user packages??
I'm afraid that i have had this issue with Youtube over Shaw for so long that i am beginning to accept the fact it will never work properly, which is exactly what Shaw wants, the user to accept it and stop asking for it to work correctly. |
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tablo
join:2011-06-30
Edmonton, AB | reply to Slack
Re: [BC] Horrendous YouTube performance I can max out my bandwidth very easily with both downloads and torrents. YouTube 1080p does seem to have some issues loading lately. I have BB50, DPC3825 bridged and using RT-N16 |
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1 edit | reply to Anon
said by Doonz 
Yeah your a liar.
BTW im in Edmonton and Have no trouble saturating 250/15 and no performance issues on any sites.
But since you insist on trolling here, troll this link and see for yourself what level of YouTube streaming service Shaw provides.
»www.youtube.com/watch?v=Jbe9c9G0i0s |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
·Shaw
| said by Baud1200:said by Doonz
Yeah your a liar.
BTW im in Edmonton and Have no trouble saturating 250/15 and no performance issues on any sites.
Enough one line troll posts already. Lets see who the liar here is... You live in Beaumont, that's not Edmonton and is like comparing cable in Edmonton to cable in Sherwood Park. But since you insist on trolling here, troll this link and see for yourself what level of YouTube streaming service Shaw provides. (youtube clip) Actually I have residence's in summerside, millwoods and currently my brother as well in summerside. And there is no issue. Im guessing it most likely a problem with you pc |
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·Shaw
1 edit | You're guessing wrong.... There's more than one PC, and they all have the same results with or without connecting directly to the Cisco modem itself or using a switch/router in between. 2 of them are HP proliant servers, proprietary enterprise class hardware with no changes. Video taken above was from a 3 day old windows 7 install on a x980 CPU w/SLI 580GTX, its not using no cheap realtek onboard NIC either. Even different cables have been tried and everything upgraded to cat6. » www.b-com.ca/INTEL-GIGABIT-ET2-Q···ess.htmlSpeedtest.shaw.ca showing 220/13 at this time yet the YouTube still suffers. |
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| reply to Slack
Baud, enough of your random spewing. There is nothing wrong with streaming Youtube on Shaw. There could definitely be issues, however if speeds are fine on the line, it's obviously hardware related. What does proaliant machines have anything do with this? I can stream just fine with my TS VM running on esxi-5.1 on a poweredge R710, but that doesn't have anything to do with the issue at hand. I would suggest trying a different DNS. Personally at home and work, DNS and DHCP are done on my DC with DNS forwarding to Google DNS only and it works beautifully. May be some issues with DNS. I would start with that and see what that does. |
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| Didn't realize there were so slow users here.. To clarify.
Obviously i made the point that it was tested on several different machines, even ones that were not built by me just to prove that it WAS NOT a hardware issue, don't see how you are lacking the common sense to overlook this.
How you can say its hardware related when i clearly stated its 4 different pieces of hardware is beyond me. Maybe its your eagerness to post insults that is clouding your judgement. |
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Reviews:
 ·Mobilicity
 ·voip.ms
| reply to Slack
Re: [BC] Horrendous YouTube performance Ok time to stop the trolling etc.
Another user from Edmonton here. Youtube HD is horrendously slow. I am on the broadband 25 and didnt have this problem before. 1080p is slow as hell and takes a long time to buffer.
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Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones. |
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| reply to Slack
PLEASE, someone post some real data instead of speculation. No one here can help you until you provide some factual data. Try changing DNS, post some speeds test, connect something directly to the modem. Anything, really.
Posting "I can't stream youtube" will get you nowhere. Could be speed issues, routing issues, etc. Give more information. |
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| reply to Anon
said by rustydusty:The only input you have provided was a video of trying to stream a video on Youtube and a link to a nic card. You haven't provided speedtests, DNS information, tracerts, directly connected to modem, etc. Get out of your bubble and do some basic troubleshooting
Yet again, provide facts or move along troll.
erm...
said by Baud1200:....connecting directly to the Cisco modem itself or using a switch/router in between...
said by Baud1200:...3 day old windows 7 install...
said by Baud1200:2 (of them) are HP proliant servers
This is why I was getting upset with your posts, the very things you are saying I have not provided were in the post you flamed, if you simply took the time to read it.
Not only did I do "basic troubleshooting" on one machine, I did it on several.
Naturally when you come back and say its a "hardware issue" without actually reading the post and seeing that they are separate machines, I can't take you very seriously.
I wouldn't bother the forum with basic troubleshooting, if an issue was so simple that speedtest or tracert would show it there would be no need ask for input in a forum. There's no point wasting anybody's time with trivial red herring information and pictures of speedtests that show no issues, or redundant flaming.
Onto something constructive... you mention some good advice here:
said by rustydusty:I would suggest trying a different DNS. Personally at home and work, DNS and DHCP are done on my DC with DNS forwarding to Google DNS only and it works beautifully. May be some issues with DNS...
But I don't understand how you can then say:
said by rustydusty:...before passing the buck to Shaw
Based on your own settings the default DNS Shaw is providing are not working correctly.. how can you say this isn't Shaw's issue when you yourself have to make changes to their default configuration?
Anyways... thanks for information despite that. |
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| reply to Slack
You just highlighted points you say you have done, yet still haven't provided any real data to support the fact you have tried these. Not even a single tracert has been provided. When someone says they've tried tracerts and speedtests, I don't believe anything till I see some proof. Once you actually provide us some data instead of highlighting what you have tried, no one will bother to help. We need information to see and work off of, not sure your word.
Enjoy. |
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