[Internet] Tampa UBEE wireless connection problem - windows 7 La
I have Brighthouse internet service with a Ubee wireless router. Until recently I was using my own wireless (Belkin) which worked perfectly with all my devices (2 laptops, wireless printer, two android phones and a Nook tablet). One day it stopped being able to see the internet (local connections worked fine). On line help suggested it was the cable from Belkin to the router which I replaced still no connectivity. Brighthouse sent a technician who told me my router was bad and set up the Ubee. It works fine for all my devices except a Dell Inspiron laptop with Windows 7 (I have a Dell laptop running Vista which is fine). The technician told me I had a problem with the Anti virus on the Windows 7 machine and he could not get it to work it accessed the local environment but had problems with global access. After he left I removed the protection software, turned off the firewall but still had the problem have since installed updated antivirus (Bitdefender same as my Vista machine). This laptop works fine on every other hot spot including a Brighthouse site in our clubhouse (I use my android phones hotspot whenever I need to access the internet from the problem machine. Many calls to service resulted in their conclusion it was a defective laptop and they could do nothing. Since then several visitors have tried to connect their Windows 7 laptops without success. The fundamental problem seems to be unstable global access. The connection fluctuates between local and internet. I played around with the machine and found that if you let it sit about 10-15 minutes is steadys up with internet connectivity but gets DNS connection problems when trying to access URLs I doubled the waiting time and now if you retry an address 2 or 3 times you have a chance of connecting.
If the Ubee cannot be adjusted to work correctly with my second laptop I would like to turn off the wireless and use my own router which I have purchased new I tried to set it up but it cant access the net through any of the ports on the Ubee. Any advice?
Best contact time 8am 12noon EST
Saint Petersburg, FL
Re: [Internet] Tampa UBEE wireless connection problem - windows
I'll call you shortly as I have several questions...in meantime remove your MAC and IP address as these things should only be posted in our direct forums.