O Canada! > Canadian > TekSavvy > Why is Tek still keeping logs???

Logs or no logs, I'm very happy with how open Tek has been about this issue. Personally I'd rather they not log unless a customer is experiencing issues or is under criminal investigation where those logs might help.

TSI is handling this near-perfectly. I too wish they kept no logs but I acknowledge there are probably business, legal and technical support issues that make IP logging necessary, or at least prudent. Maybe TSI can move to shorter retention periods, maybe they can't. But they've been completely up-front about what they do, so now it's up to me to decide what to do about it.

If you want total anonymity, get a VPN. Don't expect an ISP to change everything they do in order to help hide your illegal activities.

Here we go again. As I explained above, there are NO *valid* business / technical or legal reasons to keep logs. Please don't repeat this without arguments to support your point of view.

As to "illegal activities" please provide proof otherwise I demand an apology. FYI: I have not received an e-mail from Tek nor I do expect to receive one.

This subject is critical and Tek is by far not doing what it could be doing. The Swedish ISPs proved it.

Demand all you want. I think you owe TSI an apology for being bombastic and ludicrous, but I'm not egomaniacal enough to "demand" one.

And how about we let TSI decide what's good for their business instead of random people who are tough legal experts from behind their keyboard?

Sure, tech issues can be logged after they're noticed. But there is always a business case to be made for being proactive instead of reactive. A good enough business case to outweigh the downsides/costs/etc? That's the golden question.

It is your opinion that when it comes to logging, the risks outweigh the benefits of being proactive. A customer getting one of these emails will probably agree with you. But the customer calling in and being told that they need to suffer through some intermittent issue for a few more days so there are logs that support can go over might disagree with your opinion.

So yes - seriously.

Then, how did the Swedish ISPs do it?

As to a customer not getting its issue fixed overnight, don't get me laughing!!!

Did you actually worked for IT???

I can pretty much guarantee that NOTHING gets solved overnight. Furthermore, it is much more time efficient to turn logging on for a specific customer when a complaint is received than to spend countless hours wading through logs. Real-time or near-real-time is the way to go.

Wow, i'll come back when things calm down.

Yes, heuristic, near-real-time software is better. It is adaptable and/or rule-based. It can look for new forms of abuse or detect subtleties. You can see, in real-time what's going on. Those are all things that logs can't do. Yes. it is a superior method.

Wow, i'll come back when things calm down.

Oh, I agree on that. But I've seen many situations where you need to wade through logs to find out what the cause of the problem is. You can do that a lot sooner if the logs already exist.

Real-time is better for spotting problems. Logs are better for spotting causes.

And real-time can't give you a history to back-track through when necessary. The superior method for troubleshooting (so not getting into cost analysis, legal issues, etc, which bring further pros and cons to each method) is a combination of both real-time and logging.