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Lenoir City, TN
reply to Elkhorn

Re: Gen4 and web acceleration

Been testing and trying to use Hughes Gen4 for the last two weeks after installation. DON'T GET THIS SERVICE! It works like it should less than 15% of the time. It has disconnected four times, three times requiring tech assistance which is very poor - if you can understand them. Most of the time I have experienced less than 1 meg download, 20-40k actual file download, and less than 15k upload speeds. So, I disconnected service today and they lied about the 30 trial and free disconnect. The only thing that is free is they don't hold you to the 2 year contract, bottom line, after reading the fine print, I am out $285 dollars for activation, service for two weeks that I hardly if ever used because of down time, taxes, and you have to dismantle the dish receiver and return to Maryland at your expense. I have spent at least 20 hours on the phone to tech assist and billing, they never figured out why my download meter and other software wasn't working properly either.