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mlord
join:2006-11-05
Kanata, ON

mlord to Kaloni

Member

to Kaloni

Re: Upgrading Firmware on Thompson DCM475

said by Kaloni:

Unfortunately that doesn't answer whether or not TekSavvy offers the year warranty on the DCM475.

On the units they sell, yes, they advertise / provide a full year warranty, with replacement. This covers incompatible firmware (like 02.08) as well. But only for the year, possibly plus a little bit.

vaughanman
@teksavvy.com

vaughanman

Anon

called TekSavvy complaining about the droppouts. They sent rogers to check the lines - no issue found. I called back Teksavvy, and asked about modem swap despite warranty date passing. They send me a (free) new DCM476 modem and now problems all resolved ! My 1 year was up in august so they gave me service despite 4 months over the purchase anniversary...I'm happy with Teksavvy !!!

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Glad the modem fixed the issue, if you have any other questions you know where to find us.

Cheers,

TSI Jonathan