|reply to Zionikk |
Re: [TWC] Rude Customer Service
quote:Funny I never considered my immediate family as 'someone else', specially when I live under the same roof. Now that you mention the amount owed to TWC ($400-$500) you have to understand their rationale.
Why would I pay a bill for someone elses mistakes? I never put my name on a contract. I'm not the one who should be responsible, and I won't be responsible. Her and my father moved out of state and me and my older brother took the lease. End of story.
But like I said, if it really helped to add $20 or more to the monthly bill I wouldn't mind paying it until my mothers bill was paid off. Besides I don't have a spare $400-500 to pay for someone elses bill. Its Time Warners mistake for even letting the bill get that high! It should have never gotten over $200.
TWC's payments are very flexible, first they don't charge you a late fee (at least where I live) if you pay late. Secondly from your post now I know that they will not disconnect you if you owe more than one month, I agree with you and TWC shouldn't have let the bill go that high as they should have disconnected the line after the first or two delinquent payments.
I would call TWC again and see if a payment plan could be negotiated but I doubt that they will trust you again and I don't blame them.
North Baltimore, OH
Okay there is something you guys aren't understanding here. I don't live under the same roof as my family member who owes money from the past.
Trust me again? I never had any services with them, so how could they not trust me "again" My mom had service before, that's it. Not my father, not my brother and not myself. My brother and I are both old enough now and we are living on our own. We have no reason to be involved with the issues they have with my mother.
But I could really care less anymore, you people don't seem to know what you're talking about and TWC does not either. Ill just go with Frontier I suppose.
I think most understand that, but TWC wants PROOF that isn't the case, see my comment above.
Chances are the name and address on "the list" and getting service from any provider will be just as much of a hassle.
North Baltimore, OH
Well you see, they told me to take my lease agreement over to the office and I did. The lady there said everything looked fine and that I should have no trouble getting services now.
She just told me to call a lady to get the block off. So I did, but she won't answer the phone or reply to any of my messages. Everytime I try to get further assistance, it comes down to her. But I can't get ahold of her.
Orchard Park, NY
"She just told me to call a lady to get the block off. So I did, but she won't answer the phone or reply to any of my messages. Everytime I try to get further assistance, it comes down to her. But I can't get ahold of her."
I guess its possible with the holiday season she is out of the office.
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson