H I was told that a replacement one would be shipped and that a return label would be provided for the damaged one. I believe she also said I would be billed for the second one and would be reimbursed when they received the damaged one. I was never instructed on who would pick up the damaged one, or if it was my responsibility to make arrangements. I never was billed for the second one, at least not yet.
call UPS for pick up! duh. when you get the label -- Well, does your car at least turn into something else? Sometimes I turn it into a trashcan. Hmm...
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