Topic '[Rant] Home Depot returns' in forum 'Rants, Raves, and Praise' - dslreports.com

Re: [Rant] Home Depot returns

Sat, 23 Feb 2013 14:54:58 EDT

dib22 posted : Best Buy does this too... I simply asked to read the privacy statement for the company that they are sending my information to... the manager couldn't provide this information so he processed the return without my ID.

Re: [Rant] Home Depot returns

Fri, 22 Feb 2013 19:42:35 EDT

AndandoPaleo posted : I make a lot of returns to HD. They know me by name. I guess thats why I am never given any hassel. If I have no receipt, I am issued an appropriate 'gift card'. If I remember which card I used, they have merely to swipe that card and wand the product to bring up the receipt on their screen.
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ancient walking one

Re: [Rant] Home Depot returns

Wed, 20 Feb 2013 13:47:28 EDT

hchen42 posted : In addition to buy one, steal one, return the stolen one scam mentioned above, other common scams:
-return the cheaper/broken items
-gift card fraud.

For gift card fraud, thieves use stolen credit cards to buy gift cards. Then buy stuff with gift cards then return items. Reason is once the credit card is reported stolen, the original gift cards are often voided. Thieves buy immediately then return the items. The thieves can now resell gift cards for real cash or buy some other stuff later on.

Another possible scam is a low life may return a broken item. Let's say, the low life has a portable vacuum cleaner and it's broken. He/she go to HD, buy similar vacuum cleaner, then repacked the broken one and return to the store.

Re: [Rant] Home Depot returns

Mon, 24 Dec 2012 13:16:50 EDT

ilikeme posted :

said by askinder:

I have had very good experiences returning items at Home Depot. If fact, they are quite reasonable, especially with exchanges. I have exchanged items, without receipt, with zero grief.

Same here.

Re: [Rant] Home Depot returns

Mon, 24 Dec 2012 13:02:59 EDT

La Luna posted : They are very good with returns/exchanges as long as you haven't tripped their radar with funky return attempts.

Re: [Rant] Home Depot returns

Sun, 23 Dec 2012 19:21:40 EDT

askinder posted : I have had very good experiences returning items at Home Depot. If fact, they are quite reasonable, especially with exchanges. I have exchanged items, without receipt, with zero grief.

Re: [Rant] Home Depot returns

Thu, 13 Dec 2012 13:44:40 EDT

La Luna posted :

said by nightshade74:

said by jjoshua:

Why does Home Depot treat their customers like criminals?

It's not just HD. Several stores use a service called The Retail Equation -- »http://www.theretailequation.com/

So you could have return issues at Best Buy and be denied at Home Depot.

Consumerist has been writing about it for years »consumerist.com/2009/05/29/why-i···license/

This is also correct. In addtion Retail Equation also alerts them to bounced checks, even if in other stores. They then will not accept your check.
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The Alien in the White House

19,994 DEADLY TERROR ATTACKS SINCE 9/11

Re: [Rant] Home Depot returns

Thu, 13 Dec 2012 13:42:32 EDT

La Luna posted :

said by cowboyro:

said by jjoshua:

When I go back to Home Depot to return an item, WITH A RECEIPT, I should not have to show identification just because I originally paid with a gift card.

That's exactly how many criminals work. Buy 1 item, steal 1, return item with receipt. Many times they are hand in hand with some employees and split the money.

^^^ This is the correct answer. Used to work for HD. You'd be shocked at how many times people tried to pull that (and once they started tracking, amazing, they found it was often the same people trying to do it over and over). Blame dishonest customers, not HD for their protection policies.

You can always go to Lowes, but I'm guessing they do the same thing for the same reason, as many large retailers are.
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The Alien in the White House

19,994 DEADLY TERROR ATTACKS SINCE 9/11

Re: [Rant] Home Depot returns

Thu, 13 Dec 2012 11:42:30 EDT

cowboyro posted :

said by jjoshua:

When I go back to Home Depot to return an item, WITH A RECEIPT, I should not have to show identification just because I originally paid with a gift card.

That's exactly how many criminals work. Buy 1 item, steal 1, return item with receipt. Many times they are hand in hand with some employees and split the money.

Re: [Rant] Home Depot returns

Thu, 13 Dec 2012 11:16:54 EDT

Rob posted :

said by jjoshua:

Since you don't have a problem with the policy, please send me a copy of your ID and I'll use that next time.

I'm not giving you my ID. HD and other places swipe the card, not like the cashier sits there and writes down my information.
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CheckSite.us | YourIP.us | Reverseip.us

Re: [Rant] Home Depot returns

Thu, 13 Dec 2012 09:36:53 EDT

nightshade74 posted :

said by jjoshua:

Why does Home Depot treat their customers like criminals?

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 23:03:14 EDT

BigBlarg posted :

said by jjoshua:

said by DannyZ:

You don't seem to understand. They don't track your returns based off which credit card you use, they track it from your name.

Sure. Because no two people with the same name shop at HD.

It's to prevent fraud, not to say "oh, you returned too much stuff so we won't refund you this time". Once they have your name/credit card number they could find out where you live, if they needed to.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 20:31:29 EDT

jjoshua posted :

said by DannyZ:

You don't seem to understand. They don't track your returns based off which credit card you use, they track it from your name.

Sure. Because no two people with the same name shop at HD.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 20:15:08 EDT

DannyZ posted : You don't seem to understand. They don't track your returns based off which credit card you use, they track it from your name. Unless you use aliases on your cards, it doesn't matter if you use a different card each time, they will still track your returns.
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Out the 10BaseT, through the modem, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 19:24:29 EDT

jjoshua posted : On the web site, the return policy says that they "may ask you" for identification. They asked me for it and I declined to produce it.

If the policy said that identification "may be required", then that is totally different.

I am not a lawyer but I'm pretty sure that HD has a few and that's the language that they chose to use.

Since you don't have a problem with the policy, please send me a copy of your ID and I'll use that next time.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 19:21:15 EDT

jjoshua posted : If I use a different credit card each time, then I won't have "excessive returns" on any one card.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 18:07:30 EDT

Rob posted : I do not fault HD for their policy. But I don't believe that policy is expressly written anywhere on the receipt in the store, therefore, if I was you (which I'm not, as I have no problem with the policy), I would have argued with the store manager. You'd be right, and he'd be wrong.
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Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 17:55:23 EDT

Juggernaut posted : I think the card you used is the one it has to be credited to.
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I'm not anti-social, I just don't like stupid people.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 17:35:11 EDT

jjoshua posted : I have multiple credit cards.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 17:19:20 EDT

DannyZ posted : Because they already have your name from the credit card to track your returns.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 11:40:11 EDT

jjoshua posted : Which is BS because they don't check ID if you paid by credit card.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 08:24:59 EDT

hitachi369 posted : They track your returns, if you return too many things they wont accept returns from you.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 04:19:03 EDT

Oedipus posted : I fail to see the point of asking for the ID, but beyond that, I don't see the problem.

Re: [Rant] Home Depot returns

Wed, 12 Dec 2012 02:10:44 EDT

M A R S posted : After a long wait at Best Buy some shit stain asked for my ID with my receipt and my CC, i just showed it all, i had to move on. But i could have said no to him right?

Re: [Rant] Home Depot returns

Tue, 11 Dec 2012 22:09:19 EDT

Juggernaut posted : Criminals with a receipt? How novel of them.

Re: [Rant] Home Depot returns

Tue, 11 Dec 2012 22:01:12 EDT

CylonRed posted : Mainly because, unfortunately, any one of those 'customers' can also be criminals...

Re: [Rant] Home Depot returns

Tue, 11 Dec 2012 20:23:31 EDT

Juggernaut posted : There was a thread in the Sec Forum about this crap recently. It's pathetic what retailers are trying to do.
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I'm not anti-social, I just don't like stupid people.

[Rant] Home Depot returns

Tue, 11 Dec 2012 20:16:01 EDT

jjoshua posted : When I go back to Home Depot to return an item, WITH A RECEIPT, I should not have to show identification just because I originally paid with a gift card.

I am not going to give my personal information to a store that offers no privacy protection for the privilege of returning a $18 item.

Why does Home Depot treat their customers like criminals?