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·Time Warner Cable
·WOW Internet and..
reply to Matt7

Re: Billing system--let's get this straight

I get that, but by the time they train new people wouldn't the originals be trained enough to reduce queues anyway? Again how is adding to the labor cost and increasing wait times an "upgrade".

Who "wins" in this situation. Wows employees are probably stressed, wow labor cost going up atleast in the short term, customers are annoyed, and has their been 1 positive outcome?

Hiring additional staff is usually what this kind of upgrade is made to prevent. Increase efficiency, cut labor costs.

I feel sorry for anyone from knology and broad stripe who got bought out, and now get this situation as their first impression of their new company.this alone is reason wow shouldn't have done anything. System wide change while buying other companies and systems, trying to merge them while upgrading, it's just too much to do at once.