When calling Rogers Technical Support for your Internet service Rogers will not help you if you are using another Router connected to the SMC. So if you call for help you must disconnect your Linksys Router and only use the SMC in its original configuration as the Gateway device then Rogers will help you to troubleshoot the SMC and their network connectivity.
To use the SMC and your Linksys Router the SMC must be in BRIDGE mode [not the original configuration] --- once in bridge mode You can then connect your Linksys Router to the SMC at which point your Linksys Router does what you may intend it to do. If You do not know how to put the SMC into BRIDGE mode you can ask Rogers Technical Support to put the SMC into BRIDGE mode and they will be happy to do that for you but once in BRIDGE mode they will no longer troubleshoot the SMC for you as stated in my 1st paragraph.--
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