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mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to Gary W

Re: Internet went down; they told me I can't have a router conne

When calling Rogers Technical Support for your Internet service Rogers will not help you if you are using another Router connected to the SMC. So if you call for help you must disconnect your Linksys Router and only use the SMC in its original configuration as the Gateway device then Rogers will help you to troubleshoot the SMC and their network connectivity.

To use the SMC and your Linksys Router the SMC must be in BRIDGE mode [not the original configuration] --- once in bridge mode You can then connect your Linksys Router to the SMC at which point your Linksys Router does what you may intend it to do. If You do not know how to put the SMC into BRIDGE mode you can ask Rogers Technical Support to put the SMC into BRIDGE mode and they will be happy to do that for you but once in BRIDGE mode they will no longer troubleshoot the SMC for you as stated in my 1st paragraph.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business


RLBL

join:2012-11-26
Gloucester, ON
kudos:1
Reviews:
·Start Communicat..
said by mozerd:

To use the SMC and your Linksys Router the SMC must be in BRIDGE mode [not the original configuration] --- once in bridge mode You can then connect your Linksys Router to the SMC at which point your Linksys Router does what you may intend it to do. If You do not know how to put the SMC into BRIDGE mode you can ask Rogers Technical Support to put the SMC into BRIDGE mode and they will be happy to do that for you but once in BRIDGE mode they will no longer troubleshoot the SMC for you as stated in my 1st paragraph.

I am not sure this is entirely true. I had another router plugged into the SMC and had two different wireless networks in my house.

Never really had an issue until the SMC failed. Now I do the exact same thing with my Cisco. In fact I now have 3 wifi networks in the house because I added another router.


mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
said by RLBL:

I am not sure this is entirely true. I had another router plugged into the SMC and had two different wireless networks in my house.

Never really had an issue until the SMC failed. Now I do the exact same thing with my Cisco. In fact I now have 3 wifi networks in the house because I added another router.

You can have as many other routers connected as you wish BUT Rogers will not help you to troubleshoot the SMC with the other router(s) connected.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business


Guest

@shawcable.net
Make sure that DHCP is disabled in your own router. and plug the cable from the port on the rogers router into 1,2,3,4 on your own router, rather than the WAN/Internet port.

Ped_Man

join:2004-03-27
Markham, ON
You only have to do that if the SMC router is not in bridge mode. If the SMC router is in bridge mode you can connect your Linksys router directly to the WAN port of the router.