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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Mail server and Webmail upgrade

Hello all,

Today we have launched our new mail systems. There is only one change you may need to worry about and that's that you must now use your full email address to login.

Please provide feedback. The gang has worked hard to replace it and it's been one of those things that have taken years to fix properly. Hopefully we've got it right.
--
Marc - CEO/TekSavvy



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2

I just finishing checking it out and it looks very modern. I'll spend some more time testing and getting a feel for it over the next week or so.

Thanks for the hard work on this!



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Much appreciated!



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to TSI Marc

Also, we have created an FAQ on how to change the username for those that need it.

»teksavvy.com/en/support/product/internet

Cheers,

Andre



twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON
kudos:3
reply to TSI Marc

Nice job choosing roundcube. The theme looks decent as well.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

tx. I was just checking it out.. pretty slick isn't it?
--
Marc - CEO/TekSavvy


distr0

join:2007-05-03
St George Brant, ON
reply to TSI Marc

very cool, thanks


ForSaken

join:2009-07-15
Essex, ON
reply to TSI Marc

anyone else having issues deleting messages on it, says it cant connect to the server when i try an delete



anon user

@teksavvy.com
reply to TSI Marc

Do you support or plan to support ActiveSync? Is this still POP3/IMAP? I haven't ever used Teksavvy email before.



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to ForSaken

I just tried sending myself a few test emails to my personal one and I was able to delete all of them. Have you tried looking at your settings?
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


ForSaken

join:2009-07-15
Essex, ON

it says Connection to storage server FAILED when ever i try an delete


cmotors

join:2011-01-28
reply to TSI Marc

I get the same problem trying to delete messages as well. Says it cannot connect to the storage server. Other than that, its definitely a good improvement over the previous client. Nice work


ForSaken

join:2009-07-15
Essex, ON
reply to TSI Marc

my phone has now also reported mail is down im not getting messages to my phone any longer ether.. I also see someone else has posted in the direct forum about mail being down



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to cmotors

Gabe is looking into it.

It may be as a result of the migration.. the content from the old mail server is actually still on the old mail server... it will take some time to move everything over one mailbox at a time...
--
Marc - CEO/TekSavvy



twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON
kudos:3
reply to TSI Marc

said by TSI Marc:

tx. I was just checking it out.. pretty slick isn't it?

For sure. I've used roundcube for years and the latest version is very slick.
--
Broadline Networks Inc.


ChuckcZar

@teksavvy.com
reply to TSI Marc

Anyone know the url address for web mail as my POP3 email is down at the moment?


ForSaken

join:2009-07-15
Essex, ON

»webmail.teksavvy.com



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

For whoever is having issues deleting emails. Do you have a Trash sub-folder? (left hand menu)



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

Another thing is that I did restart the service a little while ago which may have killed your session. You may simply need to log back in.


cmotors

join:2011-01-28
reply to TSI Gabe

Yes, I have a trash folder. by default it wasn't on the left side and had to enable in the settings. Have logged out and back in, same issue


loki555

join:2012-02-08
Montreal, QC
reply to TSI Marc

Beau travail les gars. En esperant que y'a le moins de downtime possible.



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7
reply to cmotors

can you PM me your email address?


ForSaken

join:2009-07-15
Essex, ON
reply to TSI Gabe

ive logged in an oout a couple times I do not have a TRASH but i have a deleted items folder

and it still doesnt work



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

It seems to be related to needing a "Trash" folder

»trac.roundcube.net/ticket/1485017

It's supposed to be there by default, will find out why.

For now what you can do is manually create it. Name it Trash with a capital T.
--
TSI Gabe - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


ForSaken

join:2009-07-15
Essex, ON

Error while saving New Folder



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

pm me your email



Chico

@teksavvy.com
reply to cmotors

Same here, I've enabled all the folders but still no joy deleting messages. Getting same error as ya'll.



Chico

@teksavvy.com
reply to TSI Gabe

Tried to create a Trash folder but getting the "An error occured while saving." messege.



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to TSI Gabe

I did not have a trash folder when I did my initial review in the second post of this thread. I thought this was odd at the time. I was also missing Drafts and Sent. The navigation area on the left only showed Inbox.

I was able to delete an email without issue though. My BB though is not synched anymore, have to re-auth the account looks like.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
reply to TSI Marc

Looks great!

Finally something more polished than a default open source mail setup, which while functional, looks ameteurish...