O Canada! > Canadian > TekSavvy > Mail server and Webmail upgrade

reply to TSI Marc

Re: Mail server and Webmail upgrade

Hi Veriphone,

Can you PM me your account info TSI Jonathan and I will look into it for you.

thank you,

TSI Jonathan

reply to TSI Marc
Tried another laptop running IE8 and it looks good. No graying or disappearing so it appears the new interface is not IE7 friendly. Also looks fine in opera mobile on the phone and tablets.

reply to TSI Marc
2 issues with the new mail system:

1. Teksavvy has a DSL connection ID that is the full email address, and the email address is identical. So.....since email programs remember the email ID and we forget, the announcement email from TekSavvy should have reminded clients that their OLD userid was their email address PREFIX, and to now use their full email address as their "NEW" ID.

When I read the announcement, I thought "no action required" on my part. It was only today that I realized I had to update the email ID.

2. MORE IMPORTANTLY, the new system has generated DOZENS of BLANK incoming emails! Identified as NO SENDER, with no subject and no content on my iOS devices (iPhone, iPad and iPod Touch). On the iOS devices, the blank incoming emails CANNOT BE SELECTED FOR DELETION ! Please help !

Note, that incoming blank emails from Teksavvy servers had happened in the past, on a "one off" basis. Sort of "ghost" emails that kept downloading. However, these could be VIEWED and DELETED directly in Teksavvy's Webmail. That solved the problem.

Today's blank / ghost emails cannot be viewed in Webmail. So I cannot get rid of them. I have just spoken to Teksavvy tech support. They were unable to help. Can someone address this problem please !

Note that my computer email program (Mac Mail) does NOT download these "ghost" emails. Issue seems to be restricted to iOS devices (do not know if Android or BB devices have the same issue).

Can someone help !?

reply to veriphone

reply to Fed Up

reply to Mario168
Hi Mario,

The "Ghost" email issue is something that happened a little while ago that we fixed and shouldn't occur again.

We are able to fix this for you. Could you please provide me your email via PM and we will get it fixed for you.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!

reply to TSI Jonathan
PM sent to you.

I just emailed you directly to your yahoo account to get some more info from you.

Thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Got it and replied back to you with details requested.

reply to TSI Andre

reply to TSI Marc
Hi,
New interface looks good, but I do have a couple of issues.

1. While composing, a save error window pops up every 15-20 seconds. It is very irritating, and any typing done while the pop-up is in place is lost.

2. I have 2 active teksavvy email accounts, and the old interface allowed me to be logged into both simultaneously, in two different browser windows. Now, logging in to a second account automatically logs me out of the first account. Is there a solution to this?

reply to TSI Marc
Works fine with my pop client but when I try to delete any emails with the web interface I get an error message stating "connection to storage server failed" and the email I just tried to move to trash sometimes disappears completely or not seemingly randomly... seems to be about a 50/50 chance of it remaining or disappearing.

EDIT- actually after a few more tests all of them are remaining in the trash folder after getting the error message.

I can drag/drop emails to other folders (after I get those folders to appear by manually subscribing to them in settings) but if I try to drag a newly created email to the trash folder I get the same error message.

reply to sas
Hi sas,

We will need to create the emails for you.

You can call in or create a new thread in the direct forum and we will have them created for you.

If you post in the direct forum, please make sure to include account information and what you want for the UN/PW for those emails.

Cheers,

Andre
1-877-779-1575
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!

reply to TSI Marc
OK Spoke to another tech support on the phone....still no incoming email. Turns out it is IMAP issue...I was told the POP3 emails work fine but IMAP does not.(?!?!) The guy tried to talk me into switching to POP3 but I refused. Waiting on yet anoher phone call from a tech support guy who always seems to be able to help me in the past. Hope he does some miracle again today...
Wondering if others with IMAP email setups have any problems after today's username changes?

PM me your email

Just sent you a PM.
Thanks.

That's your yahoo email address, I need your teksavvy one.

I thought I pm-ed you both.
Will do it again now.

reply to TSI Marc
Already having a problem with your new webmail. I can't delete anything from my inbox. The error message is "connection to storage server failed".