 TSI GabePremium,VIP
join:2007-01-03
Chatham, ON
kudos:2 | reply to veriphone
Re: Mail server and Webmail upgrade k your email is fixed...your account must be really old something was screwed up with it from a long time ago |
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 JonFPremium
join:2012-11-22
Chatham, ON | reply to eots
Hello Eots,
IF you are having problems deleting messages, please try the following:
1. Click on Settings on Top Right hand corner
2. Click on Folders and verify if the Trash Folder is there. Add it, if necessary.
3. Click on Preferences and then click on Special Folders
4. Click on drop down and choose Trash
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TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| reply to TSI Gabe
Well appreciate your efforts as you are the forth person trying to fix this problem today. I wish you were right...but just tested it by sending an email from my yahoo account to my teksavvy account ...and no trace of it anywhere....not receiving any emails all day whatsoever...the last guy I spoke with (John) said he can see some of my incoming email that I could not...none of those have came to me yet so I suspect nothing has been fixed yet....
And yes I've had my email with you for a loooong time ut it was working fine until thins morning when you did the username changes.
Anyhow....still waiting help and resolution here...
Is Will still on the phone? I am waiting on his call.... |
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| reply to JonF
said by JonF:Hello Eots,
IF you are having problems deleting messages, please try the following:
1. Click on Settings on Top Right hand corner
2. Click on Folders and verify if the Trash Folder is there. Add it, if necessary.
3. Click on Preferences and then click on Special Folders
4. Click on drop down and choose Trash
My trash fold is visible. I also can't import any contacts. I exported them from the old webmail and then imported them in the new one but nothing shows up. |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to TSI Marc
Hello again,
I have sent you a test email, and confirmed that it did delete properly. I will send it again. Please attempt to delete it, and let me know if it works. |
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| Deleting works now, but my address list is still blank after importing the CSV file that I exported from the old webmail system. |
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| reply to TSI Gabe
By the way Gabe, a bit more experimenting I just did showed that my wife email (set identically like mine) is working just fine (sending and receiving all tested fine) but mine continue not to be able to receive while it sends fine....
When testing it by sending an email from my wife's teksavvy account to my teksavvy account an error message showed telling that email is undelivered "Mailbox has exceeded the limit (in reply to RCPT command)...Not sure how it has exceeded the limit if there is nothing big been sent to it...either way it my email continue not working on receiving while my wife's is fine....
Still need help with this.... |
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fink
join:2002-08-21
Toronto, ON | reply to JonF
I was having the same issue as Eots but your instructions here fixed it. thanks.
(had to create a "sent" folder.. that's a bit odd. You'd think that there would be one by default) |
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| reply to eots
said by eots:Deleting works now, but my address list is still blank after importing the CSV file that I exported from the old webmail system.
Did you do the conversion step or try to directly import the CSV file.
said by TSI Gabe:About the address book.
You can login to the old web mail using the following url
»mail.teksavvy.com
Go ahead and export all your contacts
Then go to the following web site
»webmail.teksavvy.com/convert/
Convert the file to vcard format
And then import said file into the new webmail system.
I realize this isn't entirely straightforward but that's the only reliable way we found to do so.
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JonFPremium
join:2012-11-22
Chatham, ON | reply to eots
Hello eots,
I have imported those contacts for you. Please verify that this is what you wanted. |
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| reply to veriphone
I see that Will is on the phone with you. Please let us know how it went.
Thank you,
TSI Jonathan
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Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. |
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| hmmm not really as I am sitting here and waiting for his call for the past couple hours but no I am not talking to Will or anyone else at this moment. If you see him around ask him to call me please. |
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| reply to JonF
I just manually entered them now since there weren't very many. |
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| reply to veriphone
He will be calling you shortly, my mistake, he has your account info up and he is investigating it. He should be calling you shortly.
Thank you,
TSI Jonathan
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Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to eots
Arrrg! I wasn't fast enough..... My apologies. If you need anything further please let us know. |
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| reply to TSI Jonathan
Thanks Jonathan, looking forward to his call. Will is one of the best guys you have there, pulled me out of the fire more than once...very knowledgeable tech as well. |
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| reply to TSI Marc
Oh no, forwarding is gone now?  |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to TSI Marc
Nope Forwarding is still there.
See Pic |
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| No I mean the old webmail had the forward all mail to x email address in the settings, not per message. |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to TSI Marc
Is this what you are referring to? |
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