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TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to veriphone

Premium Member

to veriphone

Re: Mail server and Webmail upgrade

I see that Will is on the phone with you. Please let us know how it went.

Thank you,

TSI Jonathan
veriphone
join:2011-01-29

veriphone

Member

hmmm not really as I am sitting here and waiting for his call for the past couple hours but no I am not talking to Will or anyone else at this moment. If you see him around ask him to call me please.

eots
join:2003-02-04

eots to JonF

Member

to JonF
I just manually entered them now since there weren't very many.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to veriphone

Premium Member

to veriphone
He will be calling you shortly, my mistake, he has your account info up and he is investigating it. He should be calling you shortly.

Thank you,

TSI Jonathan

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to eots

Premium Member

to eots
Arrrg! I wasn't fast enough..... My apologies. If you need anything further please let us know.
veriphone
join:2011-01-29

veriphone to TSI Jonathan

Member

to TSI Jonathan
Thanks Jonathan, looking forward to his call. Will is one of the best guys you have there, pulled me out of the fire more than once...very knowledgeable tech as well.

Sears
join:2008-02-17

Sears to TSI Marc

Member

to TSI Marc
Oh no, forwarding is gone now?

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to TSI Marc

Premium Member

to TSI Marc
Nope Forwarding is still there.

See Pic

Sears
join:2008-02-17

Sears

Member

No I mean the old webmail had the forward all mail to x email address in the settings, not per message.

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to TSI Marc

Premium Member

to TSI Marc
Is this what you are referring to?

Sears
join:2008-02-17

Sears

Member

Yes, I can't seem to find it in the settings.
veriphone
join:2011-01-29

veriphone to TSI Jonathan

Member

to TSI Jonathan
Hi Jonathan,

still waiting on a call from Will, an hour after you told me he'll be calling shortly - no one called yet...this is turning into a whole day issue....can't figure out what is so difficult in fixing my email account if my wife's with the same exact settings is working fine...it shouldn't take whole day and 5 different tech support agents and supervisors to do it....

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to Sears

Premium Member

to Sears
Do you want to PM me your account details so I may log in to your email?

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to veriphone

Premium Member

to veriphone
I just went to see him and made sure he does nothing else before he calls you. I am really sorry it has been a very busy day but we will get this issue resolved.

Thank you,

TSI Jonathan

Sears
join:2008-02-17

Sears to JonF

Member

to JonF
I can login fine, I don't have an issue with that, it's just that I used to have it forward all my teksavvy email to my gmail account and in the new interface that option seems to be gone.

I sent myself a test message and it doesn't seem to forward anymore.

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF

Premium Member

Ok,

If you would like to pm me your account OID and your Gmail address, I can make your mail forwarded on our end.

Sears
join:2008-02-17

Sears

Member

Thank you, I'll PM you.

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to TSI Marc

Premium Member

to TSI Marc
Done.

It might take a minute or two to take effect.

Sears
join:2008-02-17

Sears

Member

Thanks again.

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF

Premium Member

No problem. Happy to help out!

EdT
join:2009-06-12
Saint-Laurent, QC

1 edit

EdT to TSI Marc

Member

to TSI Marc
Just one question, why wasn't this change emailed to all your subscribers ?

My email was down for a whole day thinking it was just another one of Teksavvy's server down time that we experience once in awhile, not everyone likes to use Gmail or Hotmail or a member of this forum ! ...this is just plain bad planning for a new roll out !
hockeynomad
join:2007-06-19
Mississauga, ON

hockeynomad to TSI Marc

Member

to TSI Marc
Is webmail upgrade finalised, as I cannot access?

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF to EdT

Premium Member

to EdT
Hello,

We did send out an email on December 6th advising our customers of the new changes.

There was also a thread on DSLR about it.

»New Webmail...? Dec. 4th has come and gone

We do thank you for your patience wile we smooth out the wrinkles during this transition. If you are still experiencing issues, please let us know.

edit:added picture of email from Dec. 6th
JonF

JonF to hockeynomad

Premium Member

to hockeynomad
Hi hockeynomad,

Have you modified your username, and included the "@teksavvy.com" after it?

EdT
join:2009-06-12
Saint-Laurent, QC

EdT to JonF

Member

to JonF
Never received that email along with two other Teksavvy accounts, only got Teksavvy's billing$$$ on the Dec. 9th ...so I wonder !

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF

Premium Member

No problem. In the future, to prevent these things from happening, I would verify your subscription to our newsletter just to make sure that you are getting all of our email notifications.
hockeynomad
join:2007-06-19
Mississauga, ON

hockeynomad to JonF

Member

to JonF
said by JonF:

Hi hockeynomad,

Have you modified your username, and included the "@teksavvy.com" after it?

I only got an email advising of webmail changes.

logging into webmail now:

Not Found

The requested URL /mail/ was not found on this server.

Apache/2.2.16 (Debian) Server at webmail.teksavvy.com Port 80

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF

Premium Member

Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again?
hockeynomad
join:2007-06-19
Mississauga, ON

hockeynomad

Member

said by JonF:

Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again?

Cleared, still URL not found

JonF
Premium Member
join:2012-11-22
Chatham, ON

JonF

Premium Member

What browser and version are you using?