| reply to JonF
Re: Mail server and Webmail upgrade Yes, I can't seem to find it in the settings. |
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| reply to TSI Jonathan
Hi Jonathan,
still waiting on a call from Will, an hour after you told me he'll be calling shortly - no one called yet...this is turning into a whole day issue....can't figure out what is so difficult in fixing my email account if my wife's with the same exact settings is working fine...it shouldn't take whole day and 5 different tech support agents and supervisors to do it.... |
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 JonFPremium
join:2012-11-22
Chatham, ON | reply to Sears
Do you want to PM me your account details so I may log in to your email? |
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| reply to veriphone
I just went to see him and made sure he does nothing else before he calls you. I am really sorry it has been a very busy day but we will get this issue resolved.
Thank you,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. |
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| reply to JonF
I can login fine, I don't have an issue with that, it's just that I used to have it forward all my teksavvy email to my gmail account and in the new interface that option seems to be gone.
I sent myself a test message and it doesn't seem to forward anymore. |
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JonFPremium
join:2012-11-22
Chatham, ON | Ok,
If you would like to pm me your account OID and your Gmail address, I can make your mail forwarded on our end. |
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| Thank you, I'll PM you. |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to TSI Marc
Done.
It might take a minute or two to take effect. |
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| Thanks again. |
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JonFPremium
join:2012-11-22
Chatham, ON | No problem. Happy to help out! |
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 EdT
join:2009-06-12
Saint-Laurent, QC
1 edit | reply to TSI Marc
Just one question, why wasn't this change emailed to all your subscribers ?
My email was down for a whole day thinking it was just another one of Teksavvy's server down time that we experience once in awhile, not everyone likes to use Gmail or Hotmail or a member of this forum ! ...this is just plain bad planning for a new roll out ! |
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| reply to TSI Marc
Is webmail upgrade finalised, as I cannot access? |
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JonFPremium
join:2012-11-22
Chatham, ON | reply to EdT
Hello,
We did send out an email on December 6th advising our customers of the new changes.
There was also a thread on DSLR about it.
»New Webmail...? Dec. 4th has come and gone
We do thank you for your patience wile we smooth out the wrinkles during this transition. If you are still experiencing issues, please let us know.
edit:added picture of email from Dec. 6th
--
TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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JonFPremium
join:2012-11-22
Chatham, ON | reply to hockeynomad
Hi hockeynomad,
Have you modified your username, and included the "@teksavvy.com" after it? |
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EdT
join:2009-06-12
Saint-Laurent, QC | reply to JonF
Never received that email along with two other Teksavvy accounts, only got Teksavvy's billing$$$ on the Dec. 9th ...so I wonder ! |
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JonFPremium
join:2012-11-22
Chatham, ON | No problem. In the future, to prevent these things from happening, I would verify your subscription to our newsletter just to make sure that you are getting all of our email notifications. |
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| reply to JonF
said by JonF:Hi hockeynomad,
Have you modified your username, and included the "@teksavvy.com" after it?
I only got an email advising of webmail changes.
logging into webmail now:
Not Found
The requested URL /mail/ was not found on this server.
Apache/2.2.16 (Debian) Server at webmail.teksavvy.com Port 80 |
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JonFPremium
join:2012-11-22
Chatham, ON | Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again? |
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| said by JonF:Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again?
Cleared, still URL not found |
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JonFPremium
join:2012-11-22
Chatham, ON | What browser and version are you using? |
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