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Sears

join:2008-02-17
reply to JonF

Re: Mail server and Webmail upgrade

Yes, I can't seem to find it in the settings.


veriphone

join:2011-01-29
reply to TSI Jonathan

Hi Jonathan,

still waiting on a call from Will, an hour after you told me he'll be calling shortly - no one called yet...this is turning into a whole day issue....can't figure out what is so difficult in fixing my email account if my wife's with the same exact settings is working fine...it shouldn't take whole day and 5 different tech support agents and supervisors to do it....



JonF
Premium
join:2012-11-22
Chatham, ON
reply to Sears

Do you want to PM me your account details so I may log in to your email?



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to veriphone

I just went to see him and made sure he does nothing else before he calls you. I am really sorry it has been a very busy day but we will get this issue resolved.

Thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



Sears

join:2008-02-17
reply to JonF

I can login fine, I don't have an issue with that, it's just that I used to have it forward all my teksavvy email to my gmail account and in the new interface that option seems to be gone.

I sent myself a test message and it doesn't seem to forward anymore.



JonF
Premium
join:2012-11-22
Chatham, ON

Ok,

If you would like to pm me your account OID and your Gmail address, I can make your mail forwarded on our end.



Sears

join:2008-02-17

Thank you, I'll PM you.



JonF
Premium
join:2012-11-22
Chatham, ON
reply to TSI Marc

Done.

It might take a minute or two to take effect.



Sears

join:2008-02-17

Thanks again.



JonF
Premium
join:2012-11-22
Chatham, ON

No problem. Happy to help out!



EdT

join:2009-06-12
Saint-Laurent, QC

1 edit
reply to TSI Marc

Just one question, why wasn't this change emailed to all your subscribers ?

My email was down for a whole day thinking it was just another one of Teksavvy's server down time that we experience once in awhile, not everyone likes to use Gmail or Hotmail or a member of this forum ! ...this is just plain bad planning for a new roll out !


hockeynomad

join:2007-06-19
Mississauga, ON
reply to TSI Marc

Is webmail upgrade finalised, as I cannot access?



JonF
Premium
join:2012-11-22
Chatham, ON
reply to EdT

Hello,

We did send out an email on December 6th advising our customers of the new changes.

There was also a thread on DSLR about it.

»New Webmail...? Dec. 4th has come and gone

We do thank you for your patience wile we smooth out the wrinkles during this transition. If you are still experiencing issues, please let us know.

edit:added picture of email from Dec. 6th

--
TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork



JonF
Premium
join:2012-11-22
Chatham, ON
reply to hockeynomad

Hi hockeynomad,

Have you modified your username, and included the "@teksavvy.com" after it?



EdT

join:2009-06-12
Saint-Laurent, QC
reply to JonF

Never received that email along with two other Teksavvy accounts, only got Teksavvy's billing$$$ on the Dec. 9th ...so I wonder !



JonF
Premium
join:2012-11-22
Chatham, ON

No problem. In the future, to prevent these things from happening, I would verify your subscription to our newsletter just to make sure that you are getting all of our email notifications.


hockeynomad

join:2007-06-19
Mississauga, ON
reply to JonF

said by JonF:

Hi hockeynomad,

Have you modified your username, and included the "@teksavvy.com" after it?

I only got an email advising of webmail changes.

logging into webmail now:

Not Found

The requested URL /mail/ was not found on this server.

Apache/2.2.16 (Debian) Server at webmail.teksavvy.com Port 80


JonF
Premium
join:2012-11-22
Chatham, ON

Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again?


hockeynomad

join:2007-06-19
Mississauga, ON

said by JonF:

Hmmm.. I have it working here, and at home. Could you try clearing your cache and trying again?

Cleared, still URL not found


JonF
Premium
join:2012-11-22
Chatham, ON

What browser and version are you using?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

So is there a definite answer to the forwarding email address?

like i said before it currently works because it was set up like that in the old webmail platform, but how long that continues to work who knows...

The new webmail doesnt have the forward to address option.
--



JonF
Premium
join:2012-11-22
Chatham, ON
reply to TSI Marc

For the time being, we will need to do it from our side. I have sent this off to my supervisor already, to ask when this feature could be added again.

I'll keep you posted...



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

the forward option was disabled in the new webmail because the old system still controls your forward and will remain that way until your account is fully migrated which will then become active on the new webmail.

This change today was to allow us to start migrating users 1 by 1 without having to cause downtime for literally days migrating everyone all at once.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by TSI Gabe:

the forward option was disabled in the new webmail because the old system still controls your forward and will remain that way until your account is fully migrated which will then become active on the new webmail.

This change today was to allow us to start migrating users 1 by 1 without having to cause downtime for literally days migrating everyone all at once.

Sounds good to me!
--



Inssomniak
The Glitch
Premium
join:2005-04-06
Cayuga, ON
kudos:2
reply to TSI Marc

Wow many users with issues I can only imagine the overall support problems with the TSI customer base since the users here only represent a tiny fraction of them.

I replaced my mail server last year. I'm sure only a fraction of the email accounts as TSI and we had support issues for days .
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca


veriphone

join:2011-01-29
reply to TSI Gabe

Hi again Gabe,

just sent you couple PM's requiring your immediate attention please. Just finished talking to Will on the phone, The email problem persist and is not fixed yet and probably will not be until tomorrow at the earliest from what I understand. Will is doing great job but problem seems to be bigger than everyone expected...Anyhow...I PM'-ED you as I think you are the only one who can help me with something that is extremely important and time crucial. Feel free to contact me should you have any questions.
Thanks.


sjgarg

join:2010-12-14
Scarborough, ON
reply to TSI Marc

Wow, the problems are weird.

First, I'm using pop3 with thunderbird. I leave it open all day while I'm working to keep an eye out for new orders and customer emails.

This morning, email wasn't working. After browsing here and seeing the problems people reported and reading the email TSI sent out, they never told us that the upgrade would affect pop3... w/e.

So I put in my full email addressES to my accountS and nothing. After 23 min on hold this morning, I discover I've been entering my passwords incorrectly on each accounts... Strangely all passwords were suddenly capitalized. So w/e. It was fixed and was working all afternoon.

Now here we are in the evening, and now it's not working again... neither username nor username@teksavvy.com are working, neither regular nor capitalized passwords are working, all in thunderbird, yet I can log into webmail perfectly fine...

Expand your moderator at work

hockeynomad

join:2007-06-19
Mississauga, ON
reply to JonF

Re: Mail server and Webmail upgrade

said by JonF:

What browser and version are you using?

chrome Version 23.0.1271.95 m

I keep hitting "clear browsing history" it does not clear

funny0

join:2010-12-22
reply to TSI Marc

where did hte https go?
not using email via that method no more then....
let me know when you have a secure email service.