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Sears

join:2008-02-17
reply to TSI Marc

Re: Copyright - are you affected?

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."



Sears

join:2008-02-17

JonF fixed, all is well, but perhaps in the future the password recovery should ask for the email address the user registered with and not the login.


DoBoY

join:2011-12-14
reply to TSI Marc

Has anyone seen this? its an article about the software they used to track the accused

»torrentfreak.com/evidence-agains···-110824/

Seems this guardaley is not too too accurate.

I'm guessing they can only monitor public trackers...


quidnunc

join:2011-03-03
Richmond Hill, ON
reply to TSI Marc

I didn't read about this before so I was a little confused about that email that told me to check myworld.


funny0

join:2010-12-22
reply to TSI Marc

haha cant login page won't load and that's the account page no so ya everyone should login via this///


funny0

join:2010-12-22
reply to Rickkins

said by Rickkins:

According to the portal, I'm not even a customer....

shh thats a good thing LOL

JMJimmy

join:2008-07-23
Reviews:
·TekSavvy DSL
reply to DoBoY

said by DoBoY:

Has anyone seen this? its an article about the software they used to track the accused

»torrentfreak.com/evidence-agains···-110824/

Seems this guardaley is not too too accurate.

I'm guessing they can only monitor public trackers...

Not only inaccurate in the methodology, but they operate a hunypot which amounts to authorization to copy parts of the file.

JMJimmy

join:2008-07-23
Reviews:
·TekSavvy DSL
reply to TSI Marc

Please excuse the double post but I wanted to be sure this was copied to Marc.

I just received another email from Teksavvy support which states:

If your IP address is on the list, please email support@teksavvy.com for a copy of your email, with full details.

I emailed them for details at 3:32pm on the 10th with no response. I also sent an email 11:12am on the 11th to the privacy ombudsman, also with no response. With only 1 business day left before the hearing we really need to get answers.


MJB

join:2012-01-29
reply to TSI Marc

what about the other third party isp's - start.ca, acanac, distributel, acn inc.. etc, etc they affected as well


funny0

join:2010-12-22
reply to Samgee

said by Samgee:

It's interesting that in their newest submission they admit to only creating a single complete copy of each of the files. So, 2000 people, 1 instance of copyright infringement per title?

What's the cost of a couple dozen DVD's divided by 2000? No wonder these jokers never make it to court.

The new law is meant to target providers of content, not downloaders. Now, if they had managed to download a couple dozen copies of each file from each IP, that would be different. That's not what they have indicated they have done.

no the new law is aimed primarily at counterfeiters and those making money which is why the way it works is judges were instructed to give downloaders and non commercial file sharers the low side of the 100-5000 and ill add its for ALL your infringements

so here is a question to those nailed by it why not admit to everything you ever did and hten you cant be sued later...after all its for all infringements ROFL now that would be funny

i would argue in court ( IAMNL)that as long as im not giving out more then too many copies say past 2-5 then all im doing is giving what i took to be fair to others and as no actual money was exchanged in hands or that can be proved that you cant argue for commercial damages.
the fact they try and say that is funny as just having an ip addy is not anywhere near gonna be enough to prove commercial infringement
thats making money like selling dvdrs or some such even a judge will get on that quick....no money = 5000 max and for a few movies per case they are gonna be lucky to get 100 per movie
up to the max
not worth it in lawyers fees alone....they want to try and prove commercial then take time in court and prove someone made money off your stuff if they didn't and you cant prove it....i'd argue your slandering and defaming people whom are not counterfeiters and perhaps a BIG time class action versus these bums for that aspect of there legal gaming might be worth it

look up misrepresentation.slander and defamtion of character.
ITS one of the reasons hollywood should also stop calling people pirates....its not piracy i had no gun/sword and did no physical harm nor am counterfeiting as anyhting i would have in my possession looks nohting like what you buy in the store. ergo no labels proper not same case or inserts very easy to tell its not original.

id bring in a list of my computers parts costs and bandwidth costs as well as how little i downloaded versus that cost and show its not a winning proposal considering the lack of quality , there just isnt as much worth downloading any more any ways. they are sitting back on 150 years in usa and 80 in canada and putting out garbage filler.

if you were smart youd grab all the tools and stuff to make your own entertainment then just not bother wiht it no more. THE sec your all on vpns and encryption they will eventually ram through key liscensing as in you must give law enforcement the right and ability to look....ya lawful access BUT with a warrant so they just run your name and then spy by watching your key....if you use a bad key you get a charge....

if we don't start reversing this course that is where its going....

and what is a forensics company ? is that l33t speek for some jerks that are illegally spying/logging Canadian citizens without a private investigators liscnese and a warrant?

hrm


OOOOOO

@teksavvy.com
reply to kabes

said by kabes:

It looks like these are the movies Canpire was monitoring...

Generation Um....
Tucker & Dale vs Evil
True Justice (first season)
The Third Act aka The Magic of Belle Isle
The Good Doctor
Rosewood Lane
Another Happy Day aka The Reasonable Bunch
Killer Joe
Escapee

Seriously? That's it? A bunch of no-name movies that nobody in their right mind would actually watch, much less download? I'm having a really hard time believing that 2200 Teksavvy customers alone downloaded those movies.

I would find it hard to believe that even 2 customers downloaded any of those movies! There's got to be something wrong with Voltage's claim.

Maybe they really have a list of 2200 people that downloaded any movie or music file (from a list of thousands of titles). Basically, anyone doing P2P sharing during Sept and October? Perhaps this is really Canpire's "master list" of downloaders/sharers?


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to TSI Marc

If you are having problems accessing "www.teksavvy.ca" and "www.myworld.teksavvy.com" because of time outs, the sites are not loading, or being slow...this is because of the amount of customers trying to access this at once.

Please continue to attempt accessing our sites as we are looking into resolving this issue as soon as possible.
--
TSI Duty Mgr
Operations Manager on Duty


Tyreman

join:2002-10-08
Canada

So I went to the portal and "my World" times out but did get of course get home, support, billing,FAQ, portal requests and saw nada nothing in each headings page.
--
Southern Ontario,Canada



Sortinitout

@teksavvy.com
reply to TSI Duty Mgr

So on the Teksavvy page, if we are not on the list we shouldn't see anything right?


pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
·Videotron
reply to Tyreman

said by Tyreman:

So I went to the portal and "my World" times out but did get of course get home, support, billing,FAQ, portal requests and saw nada nothing in each headings page.

same for me


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Sortinitout

if you don't see a message in red, it means that you were not sent a notification about Copyright Infringement.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to TSI Marc

Click for full size
Here is what the message would look like:
Expand your moderator at work


jono181

join:2004-06-05
Toronto, ON
reply to TSI Andre

Re: Copyright - are you affected?

Thanks for clarifying.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

NP


JMJimmy

join:2008-07-23

And the fact that IPs from out of Ontario were identified as in-province customers? No one seems willing to answer that one.


diskdocx

join:2005-09-26
Burlington, ON
reply to Sears

said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

Gruesome

join:2007-10-18
Milton, ON

it should be the e-mail address you receive your invoice on



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to diskdocx

said by diskdocx:

said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

PM me the following. I will delete the account and have you re-create it.

- Name on Account
- Email on Account
- Telephone Number on Account

I will then ask you to confirm something else and we will be good to go.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!

diskdocx

join:2005-09-26
Burlington, ON

said by TSI Andre:

said by diskdocx:

said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

PM me the following. I will delete the account and have you re-create it.

- Name on Account
- Email on Account
- Telephone Number on Account

I will then ask you to confirm something else and we will be good to go.

Thanks,

Andre

Thank you for the super fast reply (now that's customer support!)

Of course after about an hour of trying, as soon as I post this, I figured it out. Internet karma.

It was Sear's follow up post that gave it away. The log in isn't an email, but rather a user name. I was trying all the email addresses and couldn't get in.

Anyway, successful login, and my account was clear - which I would have expected as I don't use torrents and can't honestly say I had heard of any of those movies anyway.


sh8827

@teksavvy.com
reply to TSI Andre

Same boat here. Can't access myworld. Say I am already registered. Try password recovery and it came back with no user information???


Tyreman

join:2002-10-08
Canada
reply to TSI Marc

At least no messages like that didn't figure on it but have kids and they have explicit instruction as to what not to do

They can go get Netflix.
--
Southern Ontario,Canada


iknow_t

join:2012-05-03
reply to JMJimmy

said by JMJimmy:

Please excuse the double post but I wanted to be sure this was copied to Marc.

I just received another email from Teksavvy support which states:

If your IP address is on the list, please email support@teksavvy.com for a copy of your email, with full details.

I emailed them for details at 3:32pm on the 10th with no response. I also sent an email 11:12am on the 11th to the privacy ombudsman, also with no response. With only 1 business day left before the hearing we really need to get answers.

make them PROVE who was using the computer at that time(they CAN'T) so they have no idea who they are suing. of course, you use window washer and also wash the free space every day to free up space on your computers, so there is no evidence whatsoever on your computers to find!!.


Optional

join:2012-02-26
Mississauga, ON
reply to TSI Marc

Umm

If I just created my teksavvy world account now, and there's no message, am I good to go here? Or will it take time to show up. I didnt have an account until 5 minutes ago.



TSI Jon
Premium
join:2011-08-24
canada
kudos:10

Hi Optional,

It does not matter, even if you had a year old account or like you said created it 5 mins ago, If you do not see a message in your MyWorld portal, this means that you did not receive a notification.

thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.