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JMJimmy

join:2008-07-23
reply to TSI Andre

Re: Copyright - are you affected?

And the fact that IPs from out of Ontario were identified as in-province customers? No one seems willing to answer that one.

diskdocx

join:2005-09-26
Burlington, ON
reply to Sears
said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

Gruesome

join:2007-10-18
Milton, ON
it should be the e-mail address you receive your invoice on


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to diskdocx
said by diskdocx:

said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

PM me the following. I will delete the account and have you re-create it.

- Name on Account
- Email on Account
- Telephone Number on Account

I will then ask you to confirm something else and we will be good to go.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!

diskdocx

join:2005-09-26
Burlington, ON
said by TSI Andre:

said by diskdocx:

said by Sears:

What is the portal login, I've registered ages ago and forgot.

The usual teksavvy email login doesn't seem to work for the password recovery option.

"We were unable to access your information. Please try again."

I'm in the same boat. I cannot remember my login info, and when I try to register it says I already have an account.

I tried the password reset, but it is clearly not the same email address as I use to check usage.

Any suggestions???

PM me the following. I will delete the account and have you re-create it.

- Name on Account
- Email on Account
- Telephone Number on Account

I will then ask you to confirm something else and we will be good to go.

Thanks,

Andre

Thank you for the super fast reply (now that's customer support!)

Of course after about an hour of trying, as soon as I post this, I figured it out. Internet karma.

It was Sear's follow up post that gave it away. The log in isn't an email, but rather a user name. I was trying all the email addresses and couldn't get in.

Anyway, successful login, and my account was clear - which I would have expected as I don't use torrents and can't honestly say I had heard of any of those movies anyway.


sh8827

@teksavvy.com
reply to TSI Andre
Same boat here. Can't access myworld. Say I am already registered. Try password recovery and it came back with no user information???

Tyreman

join:2002-10-08
Canada
reply to TSI Marc
At least no messages like that didn't figure on it but have kids and they have explicit instruction as to what not to do

They can go get Netflix.
--
Southern Ontario,Canada

iknow_t

join:2012-05-03
reply to JMJimmy
said by JMJimmy:

Please excuse the double post but I wanted to be sure this was copied to Marc.

I just received another email from Teksavvy support which states:

If your IP address is on the list, please email support@teksavvy.com for a copy of your email, with full details.

I emailed them for details at 3:32pm on the 10th with no response. I also sent an email 11:12am on the 11th to the privacy ombudsman, also with no response. With only 1 business day left before the hearing we really need to get answers.

make them PROVE who was using the computer at that time(they CAN'T) so they have no idea who they are suing. of course, you use window washer and also wash the free space every day to free up space on your computers, so there is no evidence whatsoever on your computers to find!!.


Optional

join:2012-02-26
Mississauga, ON
reply to TSI Marc
Umm

If I just created my teksavvy world account now, and there's no message, am I good to go here? Or will it take time to show up. I didnt have an account until 5 minutes ago.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Hi Optional,

It does not matter, even if you had a year old account or like you said created it 5 mins ago, If you do not see a message in your MyWorld portal, this means that you did not receive a notification.

thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

JMJimmy

join:2008-07-23
Reviews:
·TekSavvy DSL
reply to iknow_t
lol - that and the fact that the harddrive on my computer died a couple weeks ago and I got a new computer as a result. That was just happenstance though.

That said though that's an argument for me to make not Teksavvy, once Teksavvy establishes that VP LLC has the right to request the information, that the data collection methods are sound (ie: no chance of false positives), and that the information will have the same safeguards while in their possession as it does in Teksavvy's. (ie: Excel format is not secure enough). Once Tek has done that, they've done their due diligence. Should they fail to do that, they might as well be handing our information to Nigerian scammers.


Optional

join:2012-02-26
Mississauga, ON

1 edit
reply to TSI Marc
Thanks for that.

Is everyone notified now or could it trickle in later?


WhaleOilBee
What a long strange trip it's been

join:2011-08-02
Manotick, ON
Reviews:
·Acanac
I wonder if/when these cases go to court, how successful will "the dog ate my homework" defense be?

Stolen WiFi, unsupervised kids, renters, roommates, guests, etc. This reminds me of Photo Radar - where the owner of the vehicle is held responsible for the speeding fines ( but not the demerit points ) instead of the driver at the time of the infraction.

I don't know how precise the law is in all of these instances. Parents are usually held responsible for the actions of their children, no?. The (innocent) account owner would probably have to turn around and sue the guilty party to recover their losses if a judgement goes against them.

Stolen WiFi defense? Well, it isn't "stealing" if you're not depriving someone of tangible goods; how ironic. If that defense gets tossed out, how could you prove who really did it, unless you record MAC addresses. Good luck getting a warrant to search your neighbours' computers for the offending MAC. At best, you might be able to prove that during the period in question there was unauthorized access to your system. Of course the plaintiff's counter argument is that you simply disposed of the computer with that MAC.

This is a mess, new legal territory in Canada. I don't think it's going to be sorted out any time soon. I feel sorry for the folks that are going to be the precedent setting cases in all this.

Torabo

join:2009-09-01
If someone steals your car and runs a few lights, I'm pretty sure you're not responsible for the fines either.

Your kids, that's another story because you authorized their access... Also, MAC address? that's a joke since you can change the wireless adaptor MAC address very easily, both on your computer or on a router. Heck, mine are all randomly generated since that's what I did to get get different IP addresses as the "dynamic IP" that's assigned to cable internet connections is damned far from dynamic, at least from what I can tell. The MAC address (assuming you even have such a log... I've never seen one on consumer routers) is just as meaningless if not more so than the IP address they have.

Also, if you're on a cable connection.... there do still exist modems with cloned MAC address out in the wild..... so while the IP address will resolve to your modem's mac and be traced to you at a cursory glance... it'd be hard to prove, and I really don't think teksavvy could do this sort of tracking anyway without going through rogers (maybe somebody can prove me wrong? but that's my understanding anyway)

Tyreman

join:2002-10-08
Canada
said by Torabo:

If someone steals your car and runs a few lights, I'm pretty sure you're not responsible for the fines either.

Your kids, that's another story because you authorized their access... Also, MAC address? that's a joke since you can change the wireless adaptor MAC address very easily, both on your computer or on a router. Heck, mine are all randomly generated since that's what I did to get get different IP addresses as the "dynamic IP" that's assigned to cable internet connections is damned far from dynamic, at least from what I can tell. The MAC address (assuming you even have such a log... I've never seen one on consumer routers) is just as meaningless if not more so than the IP address they have.

Also, if you're on a cable connection.... there do still exist modems with cloned MAC address out in the wild..... so while the IP address will resolve to your modem's mac and be traced to you at a cursory glance... it'd be hard to prove, and I really don't think teksavvy could do this sort of tracking anyway without going through rogers (maybe somebody can prove me wrong? but that's my understanding anyway)

I have had a couple people update their bios then they get a weird address then have to go and correct it
So yeah its changeable
--
Southern Ontario,Canada


WhaleOilBee
What a long strange trip it's been

join:2011-08-02
Manotick, ON
Reviews:
·Acanac
reply to Torabo
said by Torabo:

If someone steals your car and runs a few lights, I'm pretty sure you're not responsible for the fines either.

OTOH if your car was involved in a hit and run, and then you claimed it was stolen, but didn't report it until some time after the accident, would they believe you?

said by Torabo:

Also, MAC address? that's a joke since you can change the wireless adaptor MAC address very easily, both on your computer or on a router. Heck, mine are all randomly generated since that's what I did to get get different IP addresses as the "dynamic IP" that's assigned to cable internet connections is damned far from dynamic, at least from what I can tell. The MAC address (assuming you even have such a log... I've never seen one on consumer routers) is just as meaningless if not more so than the IP address they have.

At any given time I can see the MAC addresses of every connection to my consumer grade router. Heck, I can even grant or refuse access to my WiFi based on this MAC ( Wireless MAC filter). I'm pretty sure that's a common feature, but I might be wrong. The best protection would be not to broadcast your SSID, to enable WPA:AES, and only grant access to known MAC addresses. Unless you live next door to super hackers, I doubt that anybody would get unauthorized access to your internet connection.

said by Torabo:

Also, if you're on a cable connection.... there do still exist modems with cloned MAC address out in the wild..... so while the IP address will resolve to your modem's mac and be traced to you at a cursory glance... it'd be hard to prove, and I really don't think teksavvy could do this sort of tracking anyway without going through rogers (maybe somebody can prove me wrong? but that's my understanding anyway)

I'm thinking more of the legal defense to a copyright suit that someone connected to your WiFi without your knowledge. Even if you had unprotected access, but somehow were still diligent enough to log all the MAC addresses of every device that was ever connected to your router, it would be practically impossible to prove it wasn't one of your own machines, because as you said, MACs can be changed.

Bottom line. If you did torrent the movie and are trying to weasel out of it by claiming that it wasn't your fault ( dog ate my homework defense ) good luck with that. If you really really didn't torrent it, you're just as screwed trying to prove that they're mistaken.

Torabo

join:2009-09-01
said by WhaleOilBee:

OTOH if your car was involved in a hit and run, and then you claimed it was stolen, but didn't report it until some time after the accident, would they believe you?

Considering I was just pointing that out to show how that example doesn't really fit, but either way, by the same logic, its is WAY easier to convince someone that you had no idea your wifi was being stolen, esp if you have a high, or no usage cap, than that you didn't notice your car was missing from your garage for days.

said by WhaleOilBee:

At any given time I can see the MAC addresses of every connection to my consumer grade router. Heck, I can even grant or refuse access to my WiFi based on this MAC ( Wireless MAC filter). I'm pretty sure that's a common feature, but I might be wrong. The best protection would be not to broadcast your SSID, to enable WPA:AES, and only grant access to known MAC addresses. Unless you live next door to super hackers, I doubt that anybody would get unauthorized access to your internet connection.

Oh sure you can SEE the mac address connecting to your router at any given time.. but a LOG of it? I don't know of any consumer grade router that actually LOGS it, and I don't know a single person that's going to periodically log into their router ever few moments and manually log that. SSID hiding and MAC filtering isn't as useful as you think... (read »www.zdnet.com/blog/ou/the-six-du···s-lan/43 if you feel like), WPA-AES is secure... depending on your actual pass phrase, and if its not unique enough there's automated softwares and guides around the net easily googled for cracking it. You don't need to be a super-hacker, and tbh, not everyone would use a long chain of random alpha numeric numbers that they can't remember as the password anyway... and nor should they be expected to. Its like your house, you don't "deserve" to be robbed, nor is it your fault of you're not using whatever the latest and greatest locks are on the market for securing your house. The fault should always be on the person committing the actual crime.... though judging from the track record of these.... people, their methodologies used in the past (and maybe now) aren't exactly flawless.. I mean, claiming a printer downloaded something just because a spoofed ip was inserted into a tracker?

said by WhaleOilBee:

I'm thinking more of the legal defense to a copyright suit that someone connected to your WiFi without your knowledge. Even if you had unprotected access, but somehow were still diligent enough to log all the MAC addresses of every device that was ever connected to your router, it would be practically impossible to prove it wasn't one of your own machines, because as you said, MACs can be changed.

Bottom line. If you did torrent the movie and are trying to weasel out of it by claiming that it wasn't your fault ( dog ate my homework defense ) good luck with that. If you really really didn't torrent it, you're just as screwed trying to prove that they're mistaken.

That's exactly the point... you really shouldn't have to be the one to prove this... it should be up to the accuser... unfortunately because not everyone understands technology to the same degree, not to mention not everyone can afford court fees, you're stuck with just rolling over and taking it up the behind.


drjp81

join:2006-01-09
canada
said by Torabo:

said by WhaleOilBee:

I'm thinking more of the legal defense to a copyright suit that someone connected to your WiFi without your knowledge. Even if you had unprotected access, but somehow were still diligent enough to log all the MAC addresses of every device that was ever connected to your router, it would be practically impossible to prove it wasn't one of your own machines, because as you said, MACs can be changed.

Bottom line. If you did torrent the movie and are trying to weasel out of it by claiming that it wasn't your fault ( dog ate my homework defense ) good luck with that. If you really really didn't torrent it, you're just as screwed trying to prove that they're mistaken.

That's exactly the point... you really shouldn't have to be the one to prove this... it should be up to the accuser... unfortunately because not everyone understands technology to the same degree, not to mention not everyone can afford court fees, you're stuck with just rolling over and taking it up the behind.

In court it would take me all of 20 minutes to demonstrate to the judge that :

a) I can replace a bunch of bytes in any log (the one's representing anything from IP to MAC addresses.
b) that I can pop a router in front of an entire infra structure, slap a "clone MAC address" on the "wan" side and then just forward the packets along behind it, and voila, I've proven that a MAC is meaningless.

I'm sure someone else will do much better than I could.
--
Cheers!

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to WhaleOilBee
said by WhaleOilBee:

Bottom line. If you did torrent the movie and are trying to weasel out of it by claiming that it wasn't your fault ( dog ate my homework defense ) good luck with that. If you really really didn't torrent it, you're just as screwed trying to prove that they're mistaken.

Exactly.

Downloaded the file - you're guilty.
Since can't prove a negative, that you didn't download it - you're guilty too.

For this reason alone the court should find everyone not guilty.