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jenni4um

join:2012-12-10
Henrietta, NY
reply to stevewm

Re: [DSL] Frontier sheer ineptitude....

I had a similar situation when I was trying to switch up to a Static IP block. I had to call into the help desk and have them check my account to get the static info so I could put it into the modem. I guess these new modems will give out both private and public IP's so the modem was still letting me browse.
Try calling the help desk....I called 1-888-620-3663 I found the number on Frontiers help page.
Tell the tech you ordered a static and they should be able to look up the IP. After your static is set up they can figure out what is going on with your speeds.
It worked for me....should work for you....can't hurt to try right?