US Cable Support > Time Warner Internet Services > Xbox Live And Extreme Internet

Xbox Live And Extreme Internet

I think it's more an issue of Xbox live having issues. A new black ops and halo came out recently and I've been having issues since.

reply to bshampine
Black ops is terrible in general in netcode. You're using a 10 year old game engine designed to work with 56.6k dial up. Are you having problems with anything else.

In general your signals look fine. Are you using their router or yours? What model is your modem?

there gateway which is a arris dg860

reply to bshampine
Also will running a vpn help me out in any other way other then security purposes. Im new to this stuff and people keep mentioning things to try. Thanks

Again, is the issue just with your Xbox and games, or do you have lag/issues elsewhere?

What game(s) are you playing?
What happens exactly (Are you just getting booted from lobbies or are you losing your XBL connection completely, or is it just laggy)?
Are you having connectivity issues on other devices?

The first bit of troubleshooting before ANY VPNs/Proxies or anything like that should be getting your own router and bridging theirs. All in one routers are terrible in general (Not just TWC) and some people have no issues once they have their own.

reply to bshampine

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert www.google.com

Tracing route to www.google.com [173.194.73.106]
over a maximum of 30 hops:

1

reply to bshampine
Might want to post of the rest of that log, as well as answer the questions above.

reply to bshampine
I too am an avid XBL Gamer... I also recently (finally after 2 years of waiting) upgraded to 30/5. I game and live stream via TwitchTV (FuriousTV) and it's usually only BlackOps 2 (which I dont stream) where lag becomes an issue.

I will be doing some testing this weekend and follow-up on this thread with links to my results.

• I have the Arris TG862G for Phone Only!
  
• I have the Motorola SBG6580 D3 for Internet (however, the Arris is listed by TWC as Internet Equipment also)

reply to bshampine
You don't need a business router. Any ~100 router is going to be plenty sufficient.

Unless you OWN the Moto, why do you have two Docsis 3 wireless modems in your house? You can return the Moto and bridge out the Arris and use your own router, or use the wireless on the Arris. I use my own router with a bridged Arris and it works great (Though I hate wireless and have ethernet wires with switches everywhere).

Again, Black Ops II is a horrible game for lag and netcode (Except on the PC which has dedicated servers), so do not use that as a reference for a "poor connection".

Well, both modems (Arris/Moto) are from TWC and not mines.
I had the Moto originially when D3 was activated. Earlier this year I bundled with Phone and the Arris was sent for Phone.

When I upgraded from 20/2 to 30/5, I was told that the Arris would be (or should be) used for both Internet and Phone, however I asked to keep the Moto bcuz I wasn't sure if I wanted to keep phone services much longer.

Thanks for your reply!
--
Furious Gaming Community (»fgclive.com)
A community of league gamers driven by members and proven leaders!

The issue is not live and the netcoding, obviously it does affect it but I have been experiencing horrible lag ever since I have had timewarner. Its not like red bar lag, but its lag as in the packets are taking longer than they should to travel, enemies are not were they appear on my screen, etc. I know many people with timewarner that have 0 problems and they even had lower tiers than me and worse modem stats. Theres literally no explanation and I have been trying to figure it out for years. I game everyday and I know the difference between a bad host from peer to peer gaming and when something with the internet is just not right.

EDIT.

I realized our downstream channels are the same and we are having the same issues, coincidence? Maybe

reply to Furious bEz
You can still drop the Moto and if you don't want the phone service, drop it off the Arris, and you won't have to have a tech come out. There's no need for the two pieces of equipment.

Again, game examples would be nice as Call of Duty is a terrible example. I will go from having a great connection and doing well, to suddenly having people teleport in front of me and me dying, in the same game, without a host migration. COD is not a good example of trying to find "a good game". Everyone I play with has complaints of having great games on 3 bars and terribly laggy games on 4 bars. This is people in Europe playing with other Europeans, Canadians, Americans, local players, everyone. Call of Duty is a game that is HORRIBLY coded in terms of net code. If you can provide proof somewhere else then I can take the problem seriously. Saying "I lag" in Call of Duty is like saying "I get wet" when taking a shower.

reply to bshampine

reply to Fleeced

If it's not the game then what is the problem? A host should not be "lagged up" because of other players who can register shots faster to the server when they still have to deal with a minimum of 4ms of latency. Where I come from, it is unacceptable for a host with a ping lower than a millisecond, hosting the server on their own hardware to fail to register a shot faster and turn the tide than someone performing the same move at the same time but registering 20ms later on. If it isn't the lag compensation or network coding causing issues, then what is the problem? In-game Ping (true measurement, not the souped up Bars) is measured by Round Trip Time from the server game packets to the client and back and true game ping is measured by Network latency + processing latency + lag compensation on both the server and client end.

Point being, with the host only having to be concerned about processing latency, either the entire server is being dragged down by a lack of resources or poor optimization, or there's something wrong with the game mode. You've taken Internet latency out of the equation. Being a PC gamer, there are many, and I mean many ways to find out where you're lagging from. You can see your framerate, you can see server and client heartbeats, you can see interpolation and lag compensation times, you can see latency, jitter, loss, and processing times. If you're hosting you can also see the delay between your game client and the server.

Maybe if there were more stupid fast connections like Google Fiber, FiOS, or rock solid DOCSIS 3.0 connections and less shoddy transit around we'll start seeing some tides turning on where the problem is. I highly doubt the problem is in the networks. Take Minecraft as an example of this since it has very bad netcode as known by the community. On a server hosted on a Verizon FiOS connection, I can ping 4ms to the server and can also get throughput that is 100% solid with no loss or jitter. When I join the server, I see chunk loading lag and command delay. Yet, when I go on a connection that is pinging 130ms to the server, filled with jitter and some occasional loss the server is far more responsive and chunks load up faster. A lot of games behave the same way to a lesser extent.

Its not the game, plain and simple. I told you that Ive played at multiple friends houses that also have timewarner and the difference is immense. They come over to my house and they are in shock on how bad it is. It doesnt make any sense.

reply to bshampine
Can bandwidth monitor TWC has implemented affect gaming latency?

reply to chalieboy
Call M$ xbox live support. They will blame TW. Call TW they will blame M$. Try to contact Trearch/Activision they won't answer. So where does the blame really lie? I believe M$ has stretched Xbox live far beyond its capabilities. As gamers, we all suffer...